Job summary
The Accounts Receivable Manager is responsible for leading and delivering an efficient and comprehensive accounting and credit control service, covering Overseas and Private Patient income streams. The role has direct management responsibility for a team of Credit Controllers, Billing Officers, and a Deputy Manager, ensuring high performance, accountability, and continuous development.
The post holder will play a key role in supporting the wider objectives of the Trust by driving effective debt reduction, strengthening income recovery processes, and ensuring income is billed accurately and collected within agreed timeframes.
In addition to operational leadership, the role requires active involvement in training, supporting, and advising both finance and non-finance colleagues to improve income awareness & compliance
The Accounts Receivable Manager provides a critical customer-focused function by analysing, investigating, and resolving complex financial and debt-related queries. Clear, professional, and confident communication is essential when liaising with internal stakeholders, patients, and external customers to resolve issues efficiently and maintain positive working relationships.
Main duties of the job
Managing the workload & processes of the Accounts Receivable function and providing a professional customer focused service for two separate NHS Trusts - London North West Healthcare University NHS Trust & Central London Community Healthcare Trust..
Ensure that procedures and timetables are followed for invoicing and credit processing, providing timely management reports and ensuring the completeness of the credit control process - including managing levels of debt outstanding & what consider relevant actions to taken in areas of dispute.
Provide extensive operational support to the Trust in managing its Income position by ensuring that invoices are raised in timely manner and debts are paid promptly, managing issues that have been escalated up as a result of non-payment and maintaining key relationships with internal and external stakeholders.
Required to design new processes and support the Head of Transactional Finance on the identification of improvements to systems that will make the service more efficient and streamlined.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
o Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
o St Mark's Hospital: an internationally renowned specialist centre for bowel disease
o Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
o Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Education & Qualifications
Essential
- Degree - Finance /Accounting
- Knowledge of Basic Accounting Principles and VAT compliance regulations
- Advance IT skills on Microsoft Office 365 suite
Desirable
- oQualified Member of the Chartered Institute of Credit Management
Knowledge & Experience
Essential
- Demonstrable advanced theoretical and practical expertise in credit control, gained within high-volume, complex transactional settings, ideally within the NHS or wider public sector.
- Practical, hands-on experience working with finance systems in relation to Sales and Purchase Ledger functions, e.g. eFinancials.
- Experience managing a team of staff, including conducting appraisals, supporting staff development, and undertaking performance management.
- Demonstrable experience leading projects to implement significant changes in working practices and procedures, supporting process standardisation and optimisation in line with organisational objectives.
- Knowledge of NHS Finance, principles & terminology
Desirable
- Experience in being involved in audit and compliance work
- Experience in dealing with patients' in relation to sensitive issues concerning outstanding debt
Skills & Abilities
Essential
- Strong analytical and problem-solving skills, including the ability to investigate and resolve complex financial queries and communicate findings effectively.
- Advanced organisational skills, with the ability to prioritise, manage multiple tasks, and deliver high-quality work within tight and changing deadlines.
- Proficient in presenting complex financial information clearly, both verbally and in writing, including preparing detailed reports
- Excellent negotiating and influencing skills, able to robustly challenge issues and contribute to informed decision-making.
- Experienced in people management and team building, fostering collaborative and high-performing teams.
Attibutes
Essential
- Flexible and adaptable, able to work independently and autonomously while supporting organisational goals.
- Strong interpersonal skills, capable of establishing and maintaining positive working relationships across all levels of the organisation and with external stakeholders.
- Resilient and focused, able to maintain concentration when analysing complex data and responding to unexpected challenges.
Person Specification
Education & Qualifications
Essential
- Degree - Finance /Accounting
- Knowledge of Basic Accounting Principles and VAT compliance regulations
- Advance IT skills on Microsoft Office 365 suite
Desirable
- oQualified Member of the Chartered Institute of Credit Management
Knowledge & Experience
Essential
- Demonstrable advanced theoretical and practical expertise in credit control, gained within high-volume, complex transactional settings, ideally within the NHS or wider public sector.
- Practical, hands-on experience working with finance systems in relation to Sales and Purchase Ledger functions, e.g. eFinancials.
- Experience managing a team of staff, including conducting appraisals, supporting staff development, and undertaking performance management.
- Demonstrable experience leading projects to implement significant changes in working practices and procedures, supporting process standardisation and optimisation in line with organisational objectives.
- Knowledge of NHS Finance, principles & terminology
Desirable
- Experience in being involved in audit and compliance work
- Experience in dealing with patients' in relation to sensitive issues concerning outstanding debt
Skills & Abilities
Essential
- Strong analytical and problem-solving skills, including the ability to investigate and resolve complex financial queries and communicate findings effectively.
- Advanced organisational skills, with the ability to prioritise, manage multiple tasks, and deliver high-quality work within tight and changing deadlines.
- Proficient in presenting complex financial information clearly, both verbally and in writing, including preparing detailed reports
- Excellent negotiating and influencing skills, able to robustly challenge issues and contribute to informed decision-making.
- Experienced in people management and team building, fostering collaborative and high-performing teams.
Attibutes
Essential
- Flexible and adaptable, able to work independently and autonomously while supporting organisational goals.
- Strong interpersonal skills, capable of establishing and maintaining positive working relationships across all levels of the organisation and with external stakeholders.
- Resilient and focused, able to maintain concentration when analysing complex data and responding to unexpected challenges.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
