Job summary
The Elective Orthopaedic Centre (EOC) is an innovative, collaborative service bringing together four acute Trusts to deliver high-quality orthopaedic care for patients across north west London. As Service Manaer, you will play a key role in ensuring the smooth and efficient delivery of patient services within the EOC.
Working closely with the General Manager, clinical leaders, theatre teams and administrative colleagues, you will oversee operational processes, manage waiting lists and performance targets, and support safe, effective pathways for over 4,000 patients a year.
This is an exciting opportunity for a motivated, forward-thinking individual who thrives in a fast-paced environment and is committed to improving patient experience, system working and service quality. You will help shape the EOC's operational delivery and contribute to the ongoing development of a high-performing, service.
Main duties of the job
Operational Management
- Deliver high-quality and efficient services across the EOC, ensuring smooth day-to-day operations.
- Manage personal and team workloads, prioritising tasks to meet corporate and service deadlines.
- Support theatre and ward teams to maximise capacity and optimise theatre utilisation.
- Lead and monitor administrative functions to ensure robust, safe and compliant processes.
Performance & Waiting List Management - Oversee joint EOC waiting lists, ensuring timely validation and proactive management of RTT pathways.
- Support partner Trusts with waiting list coordination and patient selection for EOC pathways.
- Track, analyse and report on key performance indicators including RTT, theatre utilisation and activity data.
Service Improvement & Change Management - Contribute to and lead service development projects and improvement initiatives.
- Identify challenges and work collaboratively to design and implement solutions.
- Promote a culture of continuous improvement aligned with the Trust's HEART values.
Staff Leadership & Management - Line manage administrative teams, including recruitment, supervision, objective setting and performance management.
- Ensure appropriate staffing levels, skills mix and training compliance across administrative services.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
Operational Management
- Deliver highquality and efficient services across the EOC, ensuring smooth daytoday operations.
- Manage personal and team workloads, prioritising tasks to meet corporate and service deadlines.
- Support theatre and ward teams to maximise capacity and optimise theatre utilisation.
- Lead and monitor administrative functions to ensure robust, safe and compliant processes.
Performance & Waiting List Management - Oversee joint EOC waiting lists, ensuring timely validation and proactive management of RTT pathways.
- Support partner Trusts with waiting list coordination and patient selection for EOC pathways.
- Track, analyse and report on key performance indicators including RTT, theatre utilisation and activity data.
Service Improvement & Change Management - Contribute to and lead service development projects and improvement initiatives.
- Identify challenges and work collaboratively to design and implement solutions.
- Promote a culture of continuous improvement aligned with the Trusts HEART values.
Staff Leadership & Management - Line manage administrative teams, including recruitment, supervision, objective setting and performance management.
- Ensure appropriate staffing levels, skills mix and training compliance across administrative services.
Finance & Resource Oversight - Monitor financial performance of delegated budgets, ensuring efficient use of resources and contributing to cost improvement plans.
- Ensure accurate income capture and closure of TCI activity.
Quality, Safety & Governance - Support risk management processes including incident investigation, action planning and Health & Safety compliance.
- Support improvements to patient experience and uphold high standards of care across the EOC
Please see attached Job Description and Person Specification for full role duties and responsibilities
Job description
Job responsibilities
Operational Management
- Deliver highquality and efficient services across the EOC, ensuring smooth daytoday operations.
- Manage personal and team workloads, prioritising tasks to meet corporate and service deadlines.
- Support theatre and ward teams to maximise capacity and optimise theatre utilisation.
- Lead and monitor administrative functions to ensure robust, safe and compliant processes.
Performance & Waiting List Management - Oversee joint EOC waiting lists, ensuring timely validation and proactive management of RTT pathways.
- Support partner Trusts with waiting list coordination and patient selection for EOC pathways.
- Track, analyse and report on key performance indicators including RTT, theatre utilisation and activity data.
Service Improvement & Change Management - Contribute to and lead service development projects and improvement initiatives.
- Identify challenges and work collaboratively to design and implement solutions.
- Promote a culture of continuous improvement aligned with the Trusts HEART values.
Staff Leadership & Management - Line manage administrative teams, including recruitment, supervision, objective setting and performance management.
- Ensure appropriate staffing levels, skills mix and training compliance across administrative services.
Finance & Resource Oversight - Monitor financial performance of delegated budgets, ensuring efficient use of resources and contributing to cost improvement plans.
- Ensure accurate income capture and closure of TCI activity.
Quality, Safety & Governance - Support risk management processes including incident investigation, action planning and Health & Safety compliance.
- Support improvements to patient experience and uphold high standards of care across the EOC
Please see attached Job Description and Person Specification for full role duties and responsibilities
Person Specification
Person Specification
Essential
- Educated to a degree level or equivalent
Desirable
- Post Graduate management qualifcation
Knowledge and experience
Essential
- Experience of operational management in an acute sector
- Experience and evidence of service improvement
- Proven track record on effective management of meeting NHS targets (eg RTT, theatre utilisation)
- Experience of Staff Managament
Desirable
- Effective management and understanding of theatres
- Managing change
Personal Skills
Essential
- Ability to analyse and interpret data and statistics - excellent skills on Excel
- Ability to prioritise and manage conflicting demands
- Strong leadership and negotiation skills
- Problem solving skills and ability to respond to unexpected issues
Person Specification
Person Specification
Essential
- Educated to a degree level or equivalent
Desirable
- Post Graduate management qualifcation
Knowledge and experience
Essential
- Experience of operational management in an acute sector
- Experience and evidence of service improvement
- Proven track record on effective management of meeting NHS targets (eg RTT, theatre utilisation)
- Experience of Staff Managament
Desirable
- Effective management and understanding of theatres
- Managing change
Personal Skills
Essential
- Ability to analyse and interpret data and statistics - excellent skills on Excel
- Ability to prioritise and manage conflicting demands
- Strong leadership and negotiation skills
- Problem solving skills and ability to respond to unexpected issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
