Referral & Booking Administrator (Clinical Genetics)

Job summary

To provide comprehensive administration services to support all functions of the local integrated service hub or individual service. To deliver an effective and timely referral management and appointment booking service for referrers and to support patients and patient carers through the patient pathway for a range of clinical services. To support more complex pathway functions as required, with direct contact with clinical staff and other professionals within the local health economy.

The post holder will be required to undertake a wide range of tasks, including effective appointment booking, accurate data entry on the relevant clinical system, processing of referrals, scanning, uploading and processing of clinical information, the use of electronic call handling systems where required, and to follow Standard Operating Procedures (SOPs) to ensure that all other duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service.

Teamwork will be essential within this role and the postholder will be required to develop skills to be able to cover all aspects of administration within the service team or local integrated hub.

Main duties of the job

Daily management of own workload, seeking clarification from the Pathway Co-ordinator/Office Manager as required.

_ To undertake any other administrative duties which are appropriate for the banding, as requested by senior staff e.g ordering stock/equipment via e-procurement, receipt and distribution of goods deliveries, collating information for completion of positive returns/travel expense forms etc.

Regular monitoring of generic email accounts and taking appropriate action.

Attend regular team meetings and take minutes as necessary.

To be familiar and comply with Trust and departmental policies, procedures, protocols and guidelines.

To act as a responsible team member, reporting/solving problems as they arise.

To meet Trust requirements for statutory and mandatory training.

To participate in the annual appraisal process, undertaking any training required for the post holder to fully carry out their duties, or as identified in the Personal Development Plan (PDP).

To contribute to the control of risk and report identified issues immediately, using the Trust Incident reporting system for any incident, accident or near miss involving patients, service users, carers, staff, contractors or members of the public.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

o Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

o St Mark's Hospital: an internationally renowned specialist centre for bowel disease

o Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

o Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.