Podiatry Administrator/Healthcare Assistant

Job summary

We are looking for an enthusiastic, motivated and reliable full time administrator and clinic assistant to join our very busy, efficient and friendly Podiatry team; based at Northwick Park and Ealing Hospitals.

The ideal candidate will have clinical support worker/health care assistant background as well as administration experience. They should have knowledge and experience of electronic patient systems such as Cerner.

The role will be a mix of front desk, patient related administrative duties and basic clinical support alongside the Podiatrists in clinic.

We welcome experienced NHS receptionists, health care assistants with administration experience as well as candidates with related experience and are willing to learn to apply for this unique role.

Main duties of the job

• Monitoring appointment slots, to ensure fully utilised
• Assist the Team Leader with the induction of new staff
• Answer general queries on the emergency foot email
• Register new patient appointments and transport.
• Book follow-up appointments as per Podiatrists requests.
• Block/open clinics podiatry clinics
• Cancel/rearrange appointments as per clinician request. Use Cerner to update patient records
• Allocate clinic appointments using Cerner
• Use NHS.net for communication.
• Monitor the emergency foot generic email and forward new referrals to triaging podiatrist at each site
• Regularly check answerphone.
• Contact patients by telephone to cancel and rearrange appointments, answer, and deal with a variety of telephone enquiries on generic phone umber
• Greeting patients arriving for appointments
• Rebook appointments to patients who are unable to attend.
• Ensuring the Department's 'failure to attend' policy is followed
• Perform patient blood glucose and clinical observations testing as required.
• Ensure the availability of snacks and beverages for patients as necessary.
• Assist patient to the toilet and supervise them whilst using if required due to impaired mobility.
• Escort or assist transfer patient to Xray or Pharmacy department during their clinic appointment if required.
• Assist in clinical procedures that training is provided for by the Podiatry team and the OPD Nursing team.
• Be aware of individual patient needs

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.