Maternity Clinic Coordinator

Job summary

The post holder will be required to provide high quality clerical and administrative support as a member of the Maternity department. You will act as first point of contact for all patients, in the Antenatal clinic putting patients at the heart of everything we do.

Reception duties include: meeting and greeting patients on arrival to the hospital, checking patients into the appropriate clinics using the Trust patient administration system, booking clinic appointments, and accurate recording of patient data.

Additional administrative duties include: ensuring clinics are booked to profile, answering queries (by telephone and in person), and supporting the Assistant Service Manager and Service Manager with clinic cancellations and other administrative duties.

The post holder will be required to have good interpersonal skills, effective verbal and written communication skills, polite and courteous manner along with a professional attitude.

Main duties of the job

Clinic management:

o To provide a high standard reception service and general administrative support to designated outpatient clinics, being a first point of contact to patients.o To manage designated clinics in line with agreed clinic profiles, reducing over-booking and ensuring that patient numbers are adjusted to clinician availability.o Ensure follow up appointments are booked according to agreed Key Performance Indicators and in line with treatment protocols.o Accurately record the patient's attendance in clinic, cashing up all clinics within a timely manner.o To assist patients with using the electronic self-check-in kiosks where required.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.