Job summary
The post holder will work as part of a multidisciplinary team providing first line and remote system support for both hardware, software or telecoms related issues for staff throughout London Northwest Healthcare NHS Trust. The role requires excellent communication, interpersonal skills and a proven level of technical knowledge of hardware and software applications.
Main duties of the job
The role requires a high degree of autonomy and self-management as the post holder will be required to work without direct supervision or support during the Service Desk hours of operation.
Provide advanced first 'point of contact' support for the ICT Service Desk, analysing and logging all requests in the Service Desk system to a standard consistent with agreed management procedures.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Education and Qualifications
Essential
- Experience providing technical support in a customer focused IT service management environment
Desirable
Knowledge and experience
Essential
- Good Knowledge of PC hardware Software and peripherals
- Broad awareness of Networks , Servers and Telecoms
- Experience delivering Customer services, Ideally in an IT Service Desk
- Experience working independently in a Service Desk providing out-of-hours Service
Skills Abilities and Attributes
Essential
- Ability to interact with all types of end-users including Senior Management and Clinicians
- Ability to develop high quality documentation such as training manuals for service users
Person Specification
Education and Qualifications
Essential
- Experience providing technical support in a customer focused IT service management environment
Desirable
Knowledge and experience
Essential
- Good Knowledge of PC hardware Software and peripherals
- Broad awareness of Networks , Servers and Telecoms
- Experience delivering Customer services, Ideally in an IT Service Desk
- Experience working independently in a Service Desk providing out-of-hours Service
Skills Abilities and Attributes
Essential
- Ability to interact with all types of end-users including Senior Management and Clinicians
- Ability to develop high quality documentation such as training manuals for service users
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
