ED/UTC Patient Flow Co-ordinator (Non-Clinical)

Job summary

JOB SUMMARY

The post holder is one of the key members of the ED/UTC team; help maintain flow across the planned and emergency care pathways to achieve National Access Targets relevant to both areas.

Operationally co-ordinate patient flow through the Urgent Treatment Centre, Emergency Department and CDU movement and utilisation of the bed stock within the Hospital; Continuing assessment of the bed situation in relation to capacity demand making both appropriate and pragmatic decisions for the placement of patients to SDEC, CDU and UTC. Maintain links with all divisions to promote efficient and effective working relationships, recommend actions in line with Full Capacity Protocol and Pre-Emptive transfer protocol. Work with key internal and external stakeholders to ensure the trust achieves the emergency care KPI's. Ensure the team achieves its internal professional standards and escalation through to the other specialties. Prepare reports and provide updates on the previous day's performance. Be involved in plans to mitigate any identified risks to delivery of the KPI's and provide data for breach validation of the 4 hours, escalate concerns around demand and capacity, recognising early indicators of pressure is a key part of this role, and action accordingly.

Main duties of the job

MAIN TASKS & CHALLENGES

1. Responding to competing priorities and working to tight deadlines
2. Cascading information in a timely and effective manner
3. Chasing achievable plans for all patients attending the ED/UTC in line with the national 4-hour target.
4. Prioritising the flow and coordination of the ED/UTC at all times. Escalation of surge and high demand of the service to the NIC, lead clinician and service manager.
5. Communicating under pressure across the trust and with external organisation, this will require good negotiating and persuasive skills
6. Making decisions on a daily basis in term of plans for patients attending the ED/UTC, working alongside the site team in terms of allocation of beds.
7. Being responsive to unanticipated events and proactively escalating them to the relevant managers.
8. Being flexible and responsive in developing service requests in order to promote positive outcomes for patients and their families
9. Negotiating and leading on patient flow between ED/UTC, inpatient wards and across the organisation
10. Supporting the medical and clinical staff with any outstanding results to ensure patients are managed within agreed KPIs for the Trust. This will mean you will be responsible for chasing blood results, transport, diagnostic tests and working closely with SDEC, CDU and the acute floor.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.