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London North West University Healthcare NHS Trust

Therapy Outpatient Booking Co-ordinator

The closing date is 22 October 2025

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Job summary

We are looking for an experienced Therapy Outpatient Booking Co-ordinator to join our busy Therapies Stats Team to ensure that referrals for therapy outpatient appointments are processed in line with our response standards and patients are booked in according to their clinical needs. The role of Therapy Outpatient Booking Co-ordinator requires accurate and efficient data entry on to Cerner, and an awareness of reporting requirements and deadlines.

Main duties of the job

You should be able to work as part of a very busy team and under your own initiative. As well as having excellent communication, organisational, prioritisation and interpersonal skills, you will need to be flexible and adaptable, have an appreciation of the confidential nature of the work and be able to manage a workload to meet pre-determined deadlines. You should have a pleasant telephone manner and be able to deal with difficult calls if necessary.

Experience of using Cerner is essential.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

  • Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
  • St Mark's Hospital: an internationally renowned specialist centre for bowel disease
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Details

Date posted

08 October 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£32,199 to £34,876 a year Per Annum Including High Cost Area Supplement

Contract

Permanent

Working pattern

Full-time

Reference number

337-NP-9025SM

Job locations

Northwick Park Hospital

Watford Road

Harrow

HA1 3UJ


Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification

Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification

Person Specification

Education/ Qualifications

Essential

  • 5 GCSEs, graded at C or above, or equivalent.
  • Educated to A-level/NVQ level 3
  • Knowledge of data entry and associated software acquired via diploma or equivalent experience/ qualification

Knowledge & Experience

Essential

  • Knowledge and skills using Cerner
  • Previous NHS Experience
  • Extensive experience of Microsoft Office applications and database software
  • Experience of working in busy office environment
  • Experience in maintaining and updating databases
  • Accurate data entry and keyboard skills
  • Experience of organizing and prioritizing own workload
  • Experience in a patient focused or customer service role, preferably within health or social care

Skills, Abilities & Attributes

Essential

  • Excellent interpersonal skills, including verbal and written communication and excellent telephone manner
  • Good planning/ time management with the ability to work to deadlines under pressure and multitask
  • Numerate, with experience in using manual and computerised data collection systems and demonstrating proficient keyboard/ data entry skills
  • Able to work without supervision
  • Able to work as part of a team and support colleagues
  • Able to work at a computer for prolonged periods of time
  • Excellent attention to detail

HEART values

Essential

  • Demonstrate commitment to Trust HEART values: honesty, equity, accountability, respect, and teamwork.
  • Demonstrate commitment to place Quality at our HEART
Person Specification

Education/ Qualifications

Essential

  • 5 GCSEs, graded at C or above, or equivalent.
  • Educated to A-level/NVQ level 3
  • Knowledge of data entry and associated software acquired via diploma or equivalent experience/ qualification

Knowledge & Experience

Essential

  • Knowledge and skills using Cerner
  • Previous NHS Experience
  • Extensive experience of Microsoft Office applications and database software
  • Experience of working in busy office environment
  • Experience in maintaining and updating databases
  • Accurate data entry and keyboard skills
  • Experience of organizing and prioritizing own workload
  • Experience in a patient focused or customer service role, preferably within health or social care

Skills, Abilities & Attributes

Essential

  • Excellent interpersonal skills, including verbal and written communication and excellent telephone manner
  • Good planning/ time management with the ability to work to deadlines under pressure and multitask
  • Numerate, with experience in using manual and computerised data collection systems and demonstrating proficient keyboard/ data entry skills
  • Able to work without supervision
  • Able to work as part of a team and support colleagues
  • Able to work at a computer for prolonged periods of time
  • Excellent attention to detail

HEART values

Essential

  • Demonstrate commitment to Trust HEART values: honesty, equity, accountability, respect, and teamwork.
  • Demonstrate commitment to place Quality at our HEART

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

Northwick Park Hospital

Watford Road

Harrow

HA1 3UJ


Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

Northwick Park Hospital

Watford Road

Harrow

HA1 3UJ


Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Lead Principal SLT

Carol Roskilly

02088692430

Details

Date posted

08 October 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£32,199 to £34,876 a year Per Annum Including High Cost Area Supplement

Contract

Permanent

Working pattern

Full-time

Reference number

337-NP-9025SM

Job locations

Northwick Park Hospital

Watford Road

Harrow

HA1 3UJ


Supporting documents

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