Job summary
Digital Services at London Northwest University Healthcare NHS Trust are deployed to jointly support this Trust and The Hillingdon Hospitals NHS Foundation Trust. This role assists the Digital Application Manager in providing service operations for the Application portfolio including the management of incidents, requests, developments, user access and problems.
The post holder delivers end-user support, training, and all processes relating to Application Management for one or more Digital Applications within the team's portfolio.
The post-holder will investigate, manage and resolve issues and problems raised against their portfolio, liaising with third-party system suppliers as necessary.
The post-holder will assist in the development of specifications for any change requests set against the team's application portfolio.
The post holder will support strategic planning relating the current and future configuration of the application portfolio and will engage in a variety of work streams within wider Digital Services projects or programmes.
The post holder will also deliver training programmes for the application portfolio to ensure that business processes are optimised.
The Application Management function includes sub-functions providing general operations and problem management, application user-support, Cerner core-build, data corrections, RA, local training and configuration.
Main duties of the job
The role is responsible for ensuring that the clinical systems are administered, maintained, configured and trained out in a way that meets the Trusts' ongoing needs, both in Community and Acute Services.
You will be based at Northwick Park Hospital and Hillingdon Hospital working on a rota basis covering shifts from 08:00 - 18:30, the post holder will be required to cover all set shift patterns.
You may be required to work for occasional periods at any site including Ealing Hospital, Central Middlesex Hospital and Mount Vernon Hospital.
You will be required to provide guidance for all staff on how to gain access to the system and will assist Senior Application Managers in liaising with clinical and operational staff to ensure that our applications are used to their maximum capacity. Your duties will range across configuration, training, data quality as well as general user support.You will need to have a methodical approach to your tasks, to be enthusiastic about change and the processes around change and release management. You will need to be a good communicator, as you will be meeting clinical, clerical and management staff from different departments in your day to day duties.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
The post holder will require an good understanding of the Cerner application with a desirable knowledge of other trust applications
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
The post holder will require an good understanding of the Cerner application with a desirable knowledge of other trust applications
Person Specification
Education and Qualifications
Essential
- NVQ Level 4 or experience in a relevant field.
- SQL experience
- Track record of continuous professional development
Desirable
- ITIL foundation or above
- Training qualification
Knowledge and Experience
Essential
- Experience in supporting end-users with Digital Applications in a healthcare setting.
- Experience of managing a busy workload with conflicting priorities
- Demonstrable experience working within customer-focused teams and project work streams to achieve shared goals
- Experience in the planning and delivery of IT training to small and large groups
Desirable
- Experience of Application Management including change management, system testing
Skills, abilities and attributes
Essential
- Customer focus; able to identify, develop and manage relationships with both internal and external stakeholders.
- Personal leadership; able to motivate and support team colleagues
- Ability to work on own initiative
- Excellent written and verbal communication skills
- Excellent interpersonal skills with the ability to interact appropriately with staff at all levels (clinical and non-clinical)
- Excellent organisational skills
Desirable
- Ability to deliver high quality training materials and packages for a variety of training interventions including e-learning and face to face training to small and large groups
- Ability to interpret reports and advise managers on likely problem areas using narrative and graphical presentations.
Person Specification
Education and Qualifications
Essential
- NVQ Level 4 or experience in a relevant field.
- SQL experience
- Track record of continuous professional development
Desirable
- ITIL foundation or above
- Training qualification
Knowledge and Experience
Essential
- Experience in supporting end-users with Digital Applications in a healthcare setting.
- Experience of managing a busy workload with conflicting priorities
- Demonstrable experience working within customer-focused teams and project work streams to achieve shared goals
- Experience in the planning and delivery of IT training to small and large groups
Desirable
- Experience of Application Management including change management, system testing
Skills, abilities and attributes
Essential
- Customer focus; able to identify, develop and manage relationships with both internal and external stakeholders.
- Personal leadership; able to motivate and support team colleagues
- Ability to work on own initiative
- Excellent written and verbal communication skills
- Excellent interpersonal skills with the ability to interact appropriately with staff at all levels (clinical and non-clinical)
- Excellent organisational skills
Desirable
- Ability to deliver high quality training materials and packages for a variety of training interventions including e-learning and face to face training to small and large groups
- Ability to interpret reports and advise managers on likely problem areas using narrative and graphical presentations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
