Assistant Service Manager for Department of Medicine for Older People

Job summary

We have an exciting opportunity for the role of Assistant Service Manager of Department of Medicine for Older People (DMOP) within the Integrated Medicine Division.

We are looking for an individual with clinical experience who has an excellent track record of delivering, strong leadership and analytical skills, coupled with a strong desire to improve and succeed.

Main duties of the job

The post holder will be responsible for the support of day to day operational management of the departments of DMOP.

You will be required to support the Service Manager in the delivery of all performance targets, including waiting time targets, contracted activity levels, finance, standards and quality of services and overseeing daily escalations to the operational team.

The post-holder will be required to possess Intermediate Excel skills to include more advanced formulas and functions like INDEX, SUM, AVERAGE, and IFSTATEMENTS for efficient use of spreadsheets.

The post-holder will use their knowledge of NHS performance targets.

The post holder will work closely with the Service Manger to understand the detail of service priorities / plans and how they would be expected to impact activity volumes. The post-holder will use their analytical skills, combined with their in-depth operational knowledge, to develop these service priorities into detailed activity and capacity adjustments.

The post-holder will be required to support the overseeing of the doctors 24/7 staffing rota and be responsible for the timely recruitment of junior doctors. As well as line management of Patient pathway coordinators, ward clerks and team leader.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.