Assistant Service Manager

Job summary

Support for the day to day operational management of the service

Management of a full and flexible administrative support to the service

Management of efficient robust data capture systems

Active contribution to the delivery of "patient centred" services

The post-holder will be expected to deputise for the Service Manager when required

The post holder will be responsible for analysing reports and working with SDM and GM on addressing capacity gaps.

Main duties of the job

Manage personal workload to meet both corporate and personal deadlines.? Prioritise workload in a way that enables the delivery of both important and urgent tasks.? Manage staff and delegate appropriate tasks, ensuring competence of the staff to whom workis delegated.? Organise staff briefings and meeting as appropriate.? Support the senior management team in undertaking capacity and demand exercises in orderto best plan and deliver services.? Facilitate collaborative working between all stakeholders inside and outside of the Directoratethis will include both clinical and non-clinical staff.? Participate in the development of a shared vision for the Division and promote a culture whereall staff understand and are involved in working together towards the achievement of theservice and Trust objectives.? Support the development of collaborative partnerships and effective working relationships withclinical staff, managers and members of the multi-disciplinary team (MDT), creating anenvironment within which all staff have an opportunity to become closely involved in, or havegenuine opportunity to influence and improve, the management, planning and development ofservices.? Identify changes that may be required in an area to deliver the service and actively implementthese changes with the support of the Service Delivery Manager? Seek to work with a "problem solving approach" in order to identify solutions to challenges inthe service.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.