Overseas Visitors Officer

London North West University Healthcare NHS Trust

Information:

This job is now closed

Job summary

The post holder is responsible for delivering a customer focused overseas patients department across the Trust and also a service for NHS chargeable patient processes at Ealing Hospital and Central Middlesex Hospital.

They will be expected to interview, assess and identify whether an overseas' patient claim for free NHS treatment is valid based on the latest guidance, and comprehensively manage the case and support finance colleagues to ensure where appropriate funds are recovered ina timely manner either from the patient, insurance company or via a reciprocal agreement.

The role will require a high degree of empathy in dealing with extremely sensitive issues, in particular explaining where funding is not available to non-emergency procedures. There will often be language barriers.

Main duties of the job

- Responsible for entering all new referrals patient's details on a spreadsheet and to ensure that all overseas patients receive a letter/telephone call with the intention of establishing their entitlement to free NHS care prior to attending hospital.- Interview, assess and identify overseas visitors on behalf of the Trust in order to substantiate the validity of a patients claim for entitlement to free NHS treatment by following the DoH guidelines.- Record all activity in line with departmental procedures, including maintaining excellent records of overseas patients interview conversation/copy documents and maintain a file for future reference and to support debt recovery.- Advise patients who are not eligible for payment options in a sensitive manner; including where the Trust is able to provide emergency care only - this will involve being aware of their personal and medical history.- Quote/collect prices for the procedure and submit funds/invoices to the accounts receivable team to be raised in a timely manner, along with all other necessary paperwork. This will involve taking payments or directing them to the cashiers office.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

o Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

o St Mark's Hospital: an internationally renowned specialist centre for bowel disease

o Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

o Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Date posted

10 February 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,081 to £33,665 a year Per annum including HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

337-NP-8596LD

Job locations

Cross site - Main location will be Ealing/CMH

LONDON

HA1 3UJ


Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Essential criteria

Essential

  • Previous experience in an NHS Hospital setting, finance, or social care roles involving public interaction.

Desirable

  • Experience working in NHS Hospital environment with and understanding of Detailed understanding of Department of Health regulations and guidelines in respect to overseas visitors
  • Awareness of Equality, Diversity & Inclusion (EDI) in Healthcare
  • Multilingual Skills

Essential

Essential

  • Strong Administrative, Organisational & IT Skills: Ability to manage patient records accurately, check residency documents, and use NHS systems to record and track chargeable patients. Strong organisational skills to handle multiple cases efficiently, especially in a busy hospital setting.

Desirable

  • Knowledge of Immigration and Visa Categories: Understanding different UK visa types, immigration statuses, and how they impact NHS entitlement.
Person Specification

Essential criteria

Essential

  • Previous experience in an NHS Hospital setting, finance, or social care roles involving public interaction.

Desirable

  • Experience working in NHS Hospital environment with and understanding of Detailed understanding of Department of Health regulations and guidelines in respect to overseas visitors
  • Awareness of Equality, Diversity & Inclusion (EDI) in Healthcare
  • Multilingual Skills

Essential

Essential

  • Strong Administrative, Organisational & IT Skills: Ability to manage patient records accurately, check residency documents, and use NHS systems to record and track chargeable patients. Strong organisational skills to handle multiple cases efficiently, especially in a busy hospital setting.

Desirable

  • Knowledge of Immigration and Visa Categories: Understanding different UK visa types, immigration statuses, and how they impact NHS entitlement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

Cross site - Main location will be Ealing/CMH

LONDON

HA1 3UJ


Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

Cross site - Main location will be Ealing/CMH

LONDON

HA1 3UJ


Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Overseas Visitors Manager (Acting)

Sara Zalan

sara.zalan@nhs.net

02088695189

Date posted

10 February 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,081 to £33,665 a year Per annum including HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

337-NP-8596LD

Job locations

Cross site - Main location will be Ealing/CMH

LONDON

HA1 3UJ


Supporting documents

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