Office Manager

Job summary

The Physiotherapy and Occupational Therapy teams at London North-West University Healthcare NHS Trust are looking to recruit an enthusiastic Office Manager.

We are looking for an experienced person to work within our existing therapy team providing a high quality, comprehensive administration service, working in conjunction with Clinical Leads. You will lead a team of senior receptionists, so delegation and organisational skills are essential.

Previous experience in a similar role is essential, whilst area specific training will be provided. Excellent inter-personal skills are also essential as you will be required to liaise with therapists, reception staff, stasticians, patients / carers and GPs, as appropriate.

The successful applicant will need to:

- enjoy working in a team setting

- have excellent communication skills

- be flexible, adaptable and able to work with a wide range of people

- be hard working & conscientious

Main duties of the job

• The post-holder will provide a high quality, comprehensive administration, leading a team of senior receptionist staff.
• The post-holder will be expected to manage and prioritise their workload liaising closely with the Head of Service, clinical leads and other managerial staff to ensure that the service is adequately coordinated to effectively meet the needs of the Service and the Trust.
• To liaise with key stakeholders within the Trust and external organisation such as GPs, social services, patients/carers/relatives etc.
• Responding to complaints and medico-legal requests and actioning them as appropriate.
• Provide general administration to the physiotherapy team, highlighting to management when department standards are not met.
• To manage and organise physiotherapy outpatient appointments for NHS patients at Northwick Park Hospital, Central Middlesex Hospital and provide cover if required at Ealing Hospital.
• To support income generation by supporting the clinicians with the existing schemes i.e. pay as you go.

About us

London North West University Healthcare NHS Trust (LNWUH) is one of the integrated NHS Trusts in the country. Our team of more than 8,000 clinical and support staff serve a diverse population of approximately one million people providing hospital services to the people of Brent, Harrow and beyond.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

To find out more about our Trust, why not view our video we are London North West University Healthcare

LNWUH is a flexible working friendly organisation; we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.