Patient Pathway Co-ordinator St Marks

Job summary

An exciting opportunity has arisen to join the secretarial team based at St Mark's Hospital on the Northwick Park Hospital site. Some flexibility for travel to Central Middlesex Hospital may sometimes be required.

You will be part of an administrative team providing support to our clinical teams.

Main duties of the job

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, patient focussed and knowledgeable point of contact. The job summary is described below:

• Working closely with the team leader, to be a key contact for the service for all patient related and administrative matters.
• To be the key contact for the organisation of out-patient clinics, including clinic reduction/cancellations and making of urgent appointments.
• Provide PPC/secretarial support to at least two consultants and their associated teams and gastro services.
• To monitor/validate patients throughout their pathway, from point of entry, escalating issues promptly, in order to ensure compliance with waiting time standards.
• As required, support the coordination of national and local audits by effective data collection.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.