Service Manager UTC

Job summary

London North West University Healthcare NHS Trust is looking to a recruit Service Manager to work across its Urgent Treatment Centres with the main base being Northwick Park Hospital. You will be expected to have a close working relationship with the ED team and on occasion required to cross cover between ED.

This is an exciting time to join the UTC's leadership team and be part of our journey to delivering excellence in Urgent and Emergency Care. We will offer you a busy and fast paced environment where you will have opportunity to develop your professional experience. The Service Manager will be play a pivotal role within the division's leadership structure providing operational support, managing the service day to day of UTC.

The successful candidates will be expected to oversee a large portfolio of staff where you will be required to practice strict financial governance. In addition to delivering on our performance standards, the post holder will be expected to regularly present at divisional meetings, demonstrate ability to manage conflicting priorities, effectively line manage a large team, handle complaints, promote service improvement and maintain rota co-ordination. The Service Manager will be expected to practice visible leadership in their clinical areas to ensure their colleagues and team are effectively supported to deliver high quality care.

Main duties of the job

Service Delivery, Planning and Development

• To ensure that the services meet all relevant contractual and performance requirements, including on-going assessment of future demand and capacity requirements.
• To be accountable for the effective performance of these services, demonstrating achievements against national and local requirements.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.