Job summary
Here is an exciting opportunity to join the administrative team of Meadow House Hospice to support the delivery of specialist Palliative Care to the people of Ealing and Hounslow .Part time - 22 hours per week (3 days - Monday to Wednesday).
We are looking for a confident ,highly motivated and enthusiastic individual who has significant experience of working in administrative roles but also have experience of managing a reception desk.
They must have the ability to work independently, have strong decision making skills, and manage a very busy front of house.
They will be expected to provide support to the wider administrative team and senior management team as and when required.
Main duties of the job
Excellent communication skills are required due to the nature of this post and the need to interface with the services senior management team, medical professionals and the community nursing teams.
This is a challenging role and would suit someone able to work in a multi-disciplinary environment on their own initiative with minimal supervision.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Education/ Qualifications
Essential
- GCSE, NVQ 3 or equivalent
Knowledge and Experience
Essential
- Experience of managing reception
- Administration experience
- Experience of working in an NHS environment or healthcare environment
- Knowledge and understanding of patient confidentiality
- Knowledge and experience of handling sensitive data
- Knowledge and understanding of equal opportunities.
- Experience of using clinical databases or similar patient
- Understanding the principles around safeguarding sensitive data
Desirable
- Experience of working within a Palliative Care team or Hospice setting
Skills and Attributes
Essential
- Accurate data entry skills
- Ability to understand the need for confidentiality, including electronic information in the workplace
- Ability to produce accurate work, paying attention to detail
- Ability to work on your own with minimal supervision
- Ability to organise and prioritise workload and meet deadlines
- Ability to communicate verbally and in writing
- Able to maintain, access and update electronic filing systems
- Ability to work under pressure and cope with emergencies in a calm manner
- Ability to always deal with matters in confidence and diplomacy
Person Specification
Education/ Qualifications
Essential
- GCSE, NVQ 3 or equivalent
Knowledge and Experience
Essential
- Experience of managing reception
- Administration experience
- Experience of working in an NHS environment or healthcare environment
- Knowledge and understanding of patient confidentiality
- Knowledge and experience of handling sensitive data
- Knowledge and understanding of equal opportunities.
- Experience of using clinical databases or similar patient
- Understanding the principles around safeguarding sensitive data
Desirable
- Experience of working within a Palliative Care team or Hospice setting
Skills and Attributes
Essential
- Accurate data entry skills
- Ability to understand the need for confidentiality, including electronic information in the workplace
- Ability to produce accurate work, paying attention to detail
- Ability to work on your own with minimal supervision
- Ability to organise and prioritise workload and meet deadlines
- Ability to communicate verbally and in writing
- Able to maintain, access and update electronic filing systems
- Ability to work under pressure and cope with emergencies in a calm manner
- Ability to always deal with matters in confidence and diplomacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
