ED Patient Flow Co-ordinator (Non-Clinical)

Job summary

An exciting opportunity has arisen for Band 4 full time Patient Flow Co-ordinator within the Emergency Department cross site at Northwick Park Hospital/Ealing Hospital.

The post holder is one of the key members in the ED team; help maintain flow across the planned and emergency care pathways to achieve National Access Targets relevant to both areas

Please be advised that we may close the vacancy early if we are inundated with applications.Previous applicants within the last 6 months need not apply.

Main duties of the job

The duties and responsibilities include:

• Maintaining the Digital system in real time and maintain an accurate bed state on CDU, through face-to-face communication with the Nurse in Charge in ED, CDU and Acute Floor by ascertaining the current bed availability, known future bed availability and potential discharges.
• Liaise regularly with the Nurse in Charge (Helicopter) of the ED department regarding bed demand, acuity, likely pressures and present capacity and waiting time issues in the department, using ED escalation policies as required.
• Anticipate the demand on ED in relation to Admitted and Non-Admitted patient flow and coordinate accordingly. Ensure all this actions are carried out in line with the agreed processes and policies.
• Establish accurate, reliable information to allocate and utilise capacity corporately (which can mean balancing conflicting pressures). This requires the post holder to do a significant amount of walking between different areas which can be physically demanding.
• Provide detailed reports on previous day's performance and circulate them to ED GM, Clinical Lead and Head of Nursing

Candidates should have relevant NHS experience and knowledge of NHS targets.

The applicant must be available to work on a full time basis with flexibility required to work cross site. Primary base will be Northwick Park.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.