Job summary
The Redesign of Colorectal Services (RCS) is a proof of concept aiming to ensure all patients with suspected abdominal cancer to be referred to a rapid access assessment and diagnostic service (excluding Urinary and Gynae)
As part of the RM Partners 2WW Upper & Lower GI, St Marks Trust is one of only 2 sites to be funded by NHS England to evaluate the proof of concept with the aim of scalability across west London
The purpose of this role is to support the 2WW Redesign of GI services in designing and implementing early diagnostic pathways for patients with suspected cancer. This role has been specially designed to support the newly designed pathway and will require the post holder to evolve to support the pathway as it continues to refine over time.
You will be responsible for the quality check of GI referrals ensuring that all relevant information is present before the clinical triage takes place. You will liaise with the GP practices and any other services to ensure that all relevant information is collated. You will be required to work across a range of IT systems to coordinate the booking of patient appointments.
Main duties of the job
The post holder will work both directly and indirectly with patients and their carers to assist in coordinating the care of patients through their hospital care journey, providing the patient with the relevant information and coordinate any test preparations that need to be sent or collected by the patient
The post will require the coordination of appropriate services to maximise the delivery of the streamlined diagnostic pathways, thereby improving the quality and experience for patients and their careers and diagnosing cancer earlier.
It is expected that the post holder can work autonomously, using their own initiative and within a specialised team.
The post holder is expected to be a highly experienced within the hospital administrative setting with knowledge and evidence of specialised terminology, educated to a level required to perform the role or equivalent experience.
The post holder will actively support & contribute to the requirements of the service and ensure compliance to the targets and standards required at a local and national level. There is a need to be actively involved & contribute professionally in QA activities.
This is an evolving pathway and therefore will be subject to addition and amendment.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
- Coordinate colorectal referrals through a single point of access into the Trust.
- To be proficient in all IT systems relevant for the role.
- To assess the referrals and ensure all relevant information is present and where further information is required to coordinate its timely collation.
- To work alongside Pathway Admin Support Officer to be a single point of liaison for referrals, booking and coordination of patient test preparation.
- To work seamlessly with the GI project team.
- To ensure that the provisions of appropriate services at the right time and in the right place are available for patients and to have the knowledge to signpost patients as required.
- To work alongside Pathway Admin Support Officer to be a single point of contact for patients, carers and the healthcare team triaging sensitive enquiries and referring to the appropriate department within the hospital or community setting.
- Provide early detection of problems.
- Actively participating in the provision of routine non-clinical information and advice for patients and carers.
- Document and monitor all aspects of patient care coordination and service delivery onto the Trust IT system.
- To access and input confidential patient information through integrated databases in accordance with the agreed policy and procedure.
- Supporting data collection for audit purposes and quality assurance.
- Actively be involved in the continued design of the service
- To be proactive in seeking ways to improve the diagnostic elements of the patient pathway
- To be proactive in seeking ways to improve the quality of referrals into secondary care
- Work closely with and provide admin support to the telephone nurse triage.
- Develop protocols to support the referral, booking and tracking patients across whole pathway from start to discharge
- Ensure patient safety, quality and experience across whole pathway
- Liaison and point of contact between primary and secondary care
- Booking of appointments as required.
- To participate and display a willingness to learn, develop a relevant technical competency / area of interest and keep up to date with current national and local issues and developments.
- To be responsible for own learning in knowledge base relevant to the service including mandatory training.
- To be responsible for imparting information about the technical area of knowledge to other health care professionals as appropriate.
- To be responsible for managing own daily timetable of delegated tasks including time for supervision and training.
- To maintain professional working relationships with the Trust, and other relevant organisations i.e. education.
- Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support /advice.
- An ability to work in stressful situations to ensure targets are met and adhered to.
To view the main responsibility, please see the attached the Job Description and Person Specification.
Job description
Job responsibilities
- Coordinate colorectal referrals through a single point of access into the Trust.
- To be proficient in all IT systems relevant for the role.
- To assess the referrals and ensure all relevant information is present and where further information is required to coordinate its timely collation.
- To work alongside Pathway Admin Support Officer to be a single point of liaison for referrals, booking and coordination of patient test preparation.
- To work seamlessly with the GI project team.
- To ensure that the provisions of appropriate services at the right time and in the right place are available for patients and to have the knowledge to signpost patients as required.
- To work alongside Pathway Admin Support Officer to be a single point of contact for patients, carers and the healthcare team triaging sensitive enquiries and referring to the appropriate department within the hospital or community setting.
- Provide early detection of problems.
- Actively participating in the provision of routine non-clinical information and advice for patients and carers.
- Document and monitor all aspects of patient care coordination and service delivery onto the Trust IT system.
- To access and input confidential patient information through integrated databases in accordance with the agreed policy and procedure.
- Supporting data collection for audit purposes and quality assurance.
- Actively be involved in the continued design of the service
- To be proactive in seeking ways to improve the diagnostic elements of the patient pathway
- To be proactive in seeking ways to improve the quality of referrals into secondary care
- Work closely with and provide admin support to the telephone nurse triage.
- Develop protocols to support the referral, booking and tracking patients across whole pathway from start to discharge
- Ensure patient safety, quality and experience across whole pathway
- Liaison and point of contact between primary and secondary care
- Booking of appointments as required.
- To participate and display a willingness to learn, develop a relevant technical competency / area of interest and keep up to date with current national and local issues and developments.
- To be responsible for own learning in knowledge base relevant to the service including mandatory training.
- To be responsible for imparting information about the technical area of knowledge to other health care professionals as appropriate.
- To be responsible for managing own daily timetable of delegated tasks including time for supervision and training.
- To maintain professional working relationships with the Trust, and other relevant organisations i.e. education.
- Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support /advice.
- An ability to work in stressful situations to ensure targets are met and adhered to.
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Education/Qualification
Essential
- Educated to GCSE or equivalent level of knowledge
Knowledge & Experience
Essential
- Proven experience as a clinical administrator/coordinator/navigator or clinical support worker in a health service environment Experience of working with complex and sensitive issues on a day to day basis, including contact with patients who may be distressed and have barriers to understanding. Experience managing patient referrals, patient records and database. To be able to effectively communicate across different care settings/ care providers. Understanding of medical terminology Knowledge and experience of office management, systems and practice Good working knowledge of Word, Excel and PowerPoint Use of internet systems including NHS net. Database / Audit management Knowledge of confidentiality principles with regards to patient data.
Desirable
- Experience working in NHS acute trust and/ or multidisciplinary workforce Experience of cancer services Knowledge of Cancer Peer Review process Knowledge NHS policies Working knowledge of Cerner, Scheduler and Endovault.
Skills, Abilities and Attributes
Essential
- Excellent communication skills (oral and written) Excellent time management and organisational Skills Able to work as part of a team Able to demonstrate initiative and flexibility Able to work autonomously and unsupervised where appropriate Able to work under pressure Able to prioritise and work to deadlines Methodical approach Self-motivated - possesses high work standards 10. Strong sense of commitment Put the patient first by being happy, helpful, caring, respectful and patient Always taking opportunities to improve, encouraging excellence. 13.Work as one team - communicate, collaborate and share 14. Respect each other by being polite, pleasant and listening
HEART Values
Essential
- Demonstrate commitment to Trust HEART values - Honesty, Equity, Accountability, Respect, and Teamwork.
Person Specification
Education/Qualification
Essential
- Educated to GCSE or equivalent level of knowledge
Knowledge & Experience
Essential
- Proven experience as a clinical administrator/coordinator/navigator or clinical support worker in a health service environment Experience of working with complex and sensitive issues on a day to day basis, including contact with patients who may be distressed and have barriers to understanding. Experience managing patient referrals, patient records and database. To be able to effectively communicate across different care settings/ care providers. Understanding of medical terminology Knowledge and experience of office management, systems and practice Good working knowledge of Word, Excel and PowerPoint Use of internet systems including NHS net. Database / Audit management Knowledge of confidentiality principles with regards to patient data.
Desirable
- Experience working in NHS acute trust and/ or multidisciplinary workforce Experience of cancer services Knowledge of Cancer Peer Review process Knowledge NHS policies Working knowledge of Cerner, Scheduler and Endovault.
Skills, Abilities and Attributes
Essential
- Excellent communication skills (oral and written) Excellent time management and organisational Skills Able to work as part of a team Able to demonstrate initiative and flexibility Able to work autonomously and unsupervised where appropriate Able to work under pressure Able to prioritise and work to deadlines Methodical approach Self-motivated - possesses high work standards 10. Strong sense of commitment Put the patient first by being happy, helpful, caring, respectful and patient Always taking opportunities to improve, encouraging excellence. 13.Work as one team - communicate, collaborate and share 14. Respect each other by being polite, pleasant and listening
HEART Values
Essential
- Demonstrate commitment to Trust HEART values - Honesty, Equity, Accountability, Respect, and Teamwork.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
