Assistant Service Manager - Trauma and Orthopaedics

Job summary

Fixed Term - 12 months

Do you have the drive , resilience and qualities required to work in a fast paced, challenging and busy directorate? Are you self-motivated and have good leadership qualities? If so, then this is the post for you.

You will work closely with the Service Manager, Clinical Director and Clinical Lead and will be supporting the management of a busy outpatient department , as well as community based services and supporting the management team to ensure that patients are seen within the national targets for 18 weeks RTT .

The successful applicant will be a team player; you will be a confident and clear communicator, with an excellent telephone manner and customer service skills.

This is an excellent opportunity to work as part of a dynamic team and to be the first point of contact for your clinicians.

Knowledge of national targets (RTT, cancer and diagnostics) and hospital systems are essential.

Please contact Theresa Alone - t.alone@nhs.net for more information.

Main duties of the job

• Support the day to day operational management of the service
• Line management of outpatient booking staff cross-site
• Active contribution to the delivery of "patient centered" services
• Support clinic management across Trauma and Orthopaedics.
• Responsible for cross site management including NPH, Ealing and Central Middlesex Hospital.

To view the main responsibility, please see the attached the Job Description and Person Specification

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.