Job summary
London Northwest Healthcare is part of the Acute Collaborative with Chelsea and Westminster NHS Trust, Imperial College Healthcare NHS Trust and Hillingdon Hospitals Trust as the third of 4 Trusts in NWL to adopt the Cerner EPR Programme.
This is part of an innovative and exciting programme to become recognised as a Global Digital Exemplar Trust. This role will play an important part in supoporting the London North West Hospitals NHS Trust post go-live on the Cerner electronic patient record system (EPR). The implementation has been an enabler to supporting transformation of care process models and patient pathway development across both organisations, improving the patient experience and outcomes.
An EPR operational transformation function is required to ensure that the LNWHT EPR implementation stabalises and administrative and clinical teams can be supported to optimise the new EPR.
The post holder must understand the complex set of systems (people and processes) that make up a set of hospitals and be able to relate this to how the Cerner system can support them and vice versa . They will be required to support the Trust as it goes through the biggest change management programmes a Trust can face. This role requires in depth knowledge of the Cerner system, how it can be designed and set up to support the trust transforms ways of working to gain the maximum benefit.
Main duties of the job
Key Purpose of Job:
Working with the Deputy Chief Operating Officer and the CCIO and CNIO, this is a key role to support with stabilisation since going live with our new EPR Cerner and the safe and effective delivery of operational pathways post Cerner go-live.
The post holder will support the Trust's stabilisation plan with a key focus on:
- Working with the Divisional Teams, Corporate teams and Cerner Programme team to address potential challenges impacting on the efficient delivery of pathways post Cerner go-live.
- Working with services to identify and deliver key actions required to capture all activity and manage operational performance.
The Cerner Workflows Transformation Manager will contribute to project start-up and delivery, promoting an understanding of the Cerner workflows, supporting with training and championing the professional discipline of project management.
The Cerner Workflows Transformation Manager is accountable to Chief Information Officer for working in a professional manner and in accordance with its defined methods, governance and reporting.
The post holder will be responsible to the senior team for the effective scoping, planning and delivery of projects related to Cerner workflows and ensure they run to planned timescale, budget and quality expectations, which includes the production and maintenance of all relevant plans, controls, management and effective transition into operational service provision.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
Key Responsibilities:
Project Management
- The post holder will be expected to provide expert project management skills and support to the operational, clinical and nursing teams.
- Work on behalf of the Deputy COO/CIO to ensure alignment of programmes and projects to the overall portfolio and strategic direction
- Work with the Deputy COO to develop, refine and champion the Cerner workflows.
- Provide expertise on programme structuring, planning, benefits quantification and tracking on behalf of the wider team.
- Able to analyse, diagnose and resolve highly complex problems to successful conclusion.
- Use multiple and innovative ways of communicating implications and awareness of decisions and interdependencies.
- Help undertake project and programme reviews to ensure quality and compliance with PMO governance.
- Manage the creation and delivery of the project plan, including milestones, benefits, approach and resource required.
- Create, manage and own relevant project plans.
- Work with Project Managers, services and teams to ensure plans are maintained and updated consistently across the programme in accordance with the PMO requirements.
- Manage the process of identifying and updating the interdependencies between projects and programmes.
Key Working Relationships
- Use highly developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams across the Trust, such that they understand and work to achieve the Trusts performance expectations.
- Deploy expert communication, negotiation and influencing skills to build and maintain excellent working relationships with a broad range of internal and external stakeholders on a range of service improvement projects, driving and challenging each key working relationship to innovate and achieve reform in accordance with agreed objectives
- Deal with complex and conflicting subject matter problems or in day to day work including the management of potentially aggressive and / or antagonistic situations with staff and stakeholders within change programmes for successful outcomes.
- Ensure optimum engagement from staff, colleagues and stakeholders in order to deliver continuous change, securing appropriate buy in, support and understanding and effective flows of information.
The following responsibilities are common to all posts in the Trust:
- To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirement of the Health and Safety Regulations.
- To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments.
- To work in accordance with the Trusts Equality and Diversity policy to eliminate unlawful discrimination in relation to employment and service delivery.
- To promote at all times equal opportunities for staff and patients in accordance with the Trusts policies to ensure that no person receives less favourable treatment than another on the grounds of: age; disability; marriage and civil partnership; pregnancy and maternity; race (ethnicity); religion or belief; sex (gender); gender reassignment or sexual orientation.
- To ensure skills are up-to-date and relevant to the role, to follow relevant Trust policies and professional codes and to maintain registration where this is a requirement of the role.
- To be trained in and demonstrate fair employment practices, in line with trust policies.
- To comply with the Trusts No Smoking Policies.
- To undertake such duties as may be required from time to time as are consistent with the responsibilities of the grade and the needs of the service.
Job description
Job responsibilities
Key Responsibilities:
Project Management
- The post holder will be expected to provide expert project management skills and support to the operational, clinical and nursing teams.
- Work on behalf of the Deputy COO/CIO to ensure alignment of programmes and projects to the overall portfolio and strategic direction
- Work with the Deputy COO to develop, refine and champion the Cerner workflows.
- Provide expertise on programme structuring, planning, benefits quantification and tracking on behalf of the wider team.
- Able to analyse, diagnose and resolve highly complex problems to successful conclusion.
- Use multiple and innovative ways of communicating implications and awareness of decisions and interdependencies.
- Help undertake project and programme reviews to ensure quality and compliance with PMO governance.
- Manage the creation and delivery of the project plan, including milestones, benefits, approach and resource required.
- Create, manage and own relevant project plans.
- Work with Project Managers, services and teams to ensure plans are maintained and updated consistently across the programme in accordance with the PMO requirements.
- Manage the process of identifying and updating the interdependencies between projects and programmes.
Key Working Relationships
- Use highly developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams across the Trust, such that they understand and work to achieve the Trusts performance expectations.
- Deploy expert communication, negotiation and influencing skills to build and maintain excellent working relationships with a broad range of internal and external stakeholders on a range of service improvement projects, driving and challenging each key working relationship to innovate and achieve reform in accordance with agreed objectives
- Deal with complex and conflicting subject matter problems or in day to day work including the management of potentially aggressive and / or antagonistic situations with staff and stakeholders within change programmes for successful outcomes.
- Ensure optimum engagement from staff, colleagues and stakeholders in order to deliver continuous change, securing appropriate buy in, support and understanding and effective flows of information.
The following responsibilities are common to all posts in the Trust:
- To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirement of the Health and Safety Regulations.
- To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments.
- To work in accordance with the Trusts Equality and Diversity policy to eliminate unlawful discrimination in relation to employment and service delivery.
- To promote at all times equal opportunities for staff and patients in accordance with the Trusts policies to ensure that no person receives less favourable treatment than another on the grounds of: age; disability; marriage and civil partnership; pregnancy and maternity; race (ethnicity); religion or belief; sex (gender); gender reassignment or sexual orientation.
- To ensure skills are up-to-date and relevant to the role, to follow relevant Trust policies and professional codes and to maintain registration where this is a requirement of the role.
- To be trained in and demonstrate fair employment practices, in line with trust policies.
- To comply with the Trusts No Smoking Policies.
- To undertake such duties as may be required from time to time as are consistent with the responsibilities of the grade and the needs of the service.
Person Specification
Education, Qualifications and Experience
Essential
- Minimum of degree level or equivalent experience
- Experience at a senior level in a complex organisation
- Experience of operational management with responsibility for the full range of operational and clinical services.
- Evidence of managing service change at a senior level.
- Evidence of using change/service improvement methodologies such as 6 Sigma and/or Lean
Experience
Essential
- Previous role in service improvement or operational experience at service manager level or above
- Extensive NHS experience at 1 or more acute providers
Desirable
- Extensive experience in the use of Cerner Electronic Patient Record
Skills, knowledge and abilities
Essential
- Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams.
- Ability to lead the redesign of services to ensure they are delivered to the highest standard and are cost effective.
- Proven experience of researching best practice and developing solutions that can achieve optimal outcomes for all stakeholders using quality improvement tools and techniques.
- Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships.
- Ability to work at a senior level with a multi professional group of staff.
- A commitment to improving patient services through an ability to sustain a clear "outcome goals" focus.
- Demonstrable expertise in clinical, service and business management functions including in the application of HR and finance to achieve outcomes in agreed timeframes.
- Ability to engage and fully involve senior staff in the redesign of patient pathways.
- A strong sense of personal and team accountability coupled with a clear understanding of the boundaries around delegated authority.
Person Specification
Education, Qualifications and Experience
Essential
- Minimum of degree level or equivalent experience
- Experience at a senior level in a complex organisation
- Experience of operational management with responsibility for the full range of operational and clinical services.
- Evidence of managing service change at a senior level.
- Evidence of using change/service improvement methodologies such as 6 Sigma and/or Lean
Experience
Essential
- Previous role in service improvement or operational experience at service manager level or above
- Extensive NHS experience at 1 or more acute providers
Desirable
- Extensive experience in the use of Cerner Electronic Patient Record
Skills, knowledge and abilities
Essential
- Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams.
- Ability to lead the redesign of services to ensure they are delivered to the highest standard and are cost effective.
- Proven experience of researching best practice and developing solutions that can achieve optimal outcomes for all stakeholders using quality improvement tools and techniques.
- Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships.
- Ability to work at a senior level with a multi professional group of staff.
- A commitment to improving patient services through an ability to sustain a clear "outcome goals" focus.
- Demonstrable expertise in clinical, service and business management functions including in the application of HR and finance to achieve outcomes in agreed timeframes.
- Ability to engage and fully involve senior staff in the redesign of patient pathways.
- A strong sense of personal and team accountability coupled with a clear understanding of the boundaries around delegated authority.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
