Job summary
An opportunity has arisen for a motivated individual to join London North West Healthcare's Application team.
Main duties of the job
The post holders will need to have experience with delivering end-user support and training, and all processes relating to Application Management for one or more Digital Applications within the team's portfolio. The post-holder will investigate, manage and resolve issues and problems raised against their portfolio, liaising with third-party system suppliers as necessary.
Knowledge and experience using e-RS and Rego is desirable
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Qualifications
Essential
- NVQ Level 4 or experience in relevant field
Desirable
- ITIL Foundation or above
- Training qualitification
Knowledge & Experience
Essential
- Experience in supporting end-users with Digital Applications in a healthcare setting.
- Demonstrable experience working within customer-focused teams and project work streams to achieve shared goals
- Experience of managing a busy workload with conflicting priorities
Desirable
- Experience of Application Management including change management, system testing.
Skills, Abilities and Attributes
Essential
- Customer focus; able to identify, develop and manage relationships with both internal and external stakeholders.
- Excellent written and verbal communication skills
- Excellent organisational skills.
Desirable
- Ability to deliver high quality training materials and packages for a variety of training interventions including e-learning and face to face training to small and large groups
Person Specification
Qualifications
Essential
- NVQ Level 4 or experience in relevant field
Desirable
- ITIL Foundation or above
- Training qualitification
Knowledge & Experience
Essential
- Experience in supporting end-users with Digital Applications in a healthcare setting.
- Demonstrable experience working within customer-focused teams and project work streams to achieve shared goals
- Experience of managing a busy workload with conflicting priorities
Desirable
- Experience of Application Management including change management, system testing.
Skills, Abilities and Attributes
Essential
- Customer focus; able to identify, develop and manage relationships with both internal and external stakeholders.
- Excellent written and verbal communication skills
- Excellent organisational skills.
Desirable
- Ability to deliver high quality training materials and packages for a variety of training interventions including e-learning and face to face training to small and large groups
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
