Job summary
We have an Elective Orthopaedic Centre (EOC) opening at Central Middlesex Hospital. Based at Central Middlesex Hospital in Brent, the elective Orthopaedic Centre will see over 4,000 Londoners a year for routing bone and joint surgery when it opens in November 2023.
We are therefore seeking two Clerical Officers who will be required to provide comprehensive and efficient reception and, examinations booking service to patients attending the Imaging Department.
If you posses excellent communication skills, are computer literate and can manage your workload efficiently we'd like to hear from you.
Please note, this vacancy may close early as soon as sufficient applications have been received. To avoid disappointment please submit your application at the earliest.
Main duties of the job
Act as the first point of contact for all patients as they arrive for their examinations in the Imaging department, and attending to members of the general public seeking information and support regarding Imaging services.
Demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff. To provide patients with appropriate and often complex information relating to their examinations.
To deal with all telephone queries and triage all calls appropriately as well as deal empathetically with people who may be bereaved, distressed or angry using tact, persuasion and discretion and assessing priorities and initiating action as required.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
For full details of the role, please view the job description.
Act as the first point of contact for all patients as they arrive for their examinations in the Imaging department, and attending to members of the general public seeking information and support regarding Imaging services.
Demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff. To provide patients with appropriate and often complex information relating to their examinations.
To deal with all telephone queries and triage all calls appropriately as well as deal empathetically with people who may be bereaved, distressed or angry using tact, persuasion and discretion and assessing priorities and initiating action as required.
Job description
Job responsibilities
For full details of the role, please view the job description.
Act as the first point of contact for all patients as they arrive for their examinations in the Imaging department, and attending to members of the general public seeking information and support regarding Imaging services.
Demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff. To provide patients with appropriate and often complex information relating to their examinations.
To deal with all telephone queries and triage all calls appropriately as well as deal empathetically with people who may be bereaved, distressed or angry using tact, persuasion and discretion and assessing priorities and initiating action as required.
Person Specification
Education/Qualifications
Essential
- Good standard of education at Secondary level
- Level 3 Vocational Qualification or equivalent experience
Desirable
- Recognised qualification or possess the willingness to be trained.
Knowledge & Experience
Essential
- Computer literate
- Experience in dealing with people at all levels
- Excellent communication skills
- Knowledge of Data Protection Act and patient confidentiality
Desirable
- Worked in a hospital environment previously
- Knowledge of a Radiology Department
- Knowledge of PACS or equivalent hospital system
Skills, Abilities and Attributes
Essential
- Ability to work well in a team
- To communicate and deal effectively with people
Person Specification
Education/Qualifications
Essential
- Good standard of education at Secondary level
- Level 3 Vocational Qualification or equivalent experience
Desirable
- Recognised qualification or possess the willingness to be trained.
Knowledge & Experience
Essential
- Computer literate
- Experience in dealing with people at all levels
- Excellent communication skills
- Knowledge of Data Protection Act and patient confidentiality
Desirable
- Worked in a hospital environment previously
- Knowledge of a Radiology Department
- Knowledge of PACS or equivalent hospital system
Skills, Abilities and Attributes
Essential
- Ability to work well in a team
- To communicate and deal effectively with people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
