Job summary
Training & Systems officer position available
Due to expansion and development an exciting opportunity has arisen to join the Learning & OD - ELMS Team.
If you are motivated by problem solving and finding solutions and you enjoy a challenge in a busy environment, then this is your time to shine.
As a Trust, we are investing in our Leaning and Management System and rolling out over the next year an exciting project, and we would like you to join us and be part of this.
The ideal candidate would be educated to NVQ or equivalent experience and have experience of using LMS, experience of producing complex reports, an excellent customer care approach, a friendly approachable manner, with IT skills, adaptability, and an eye for detail.
A strong work ethic, desire to learn and an advance knowledge of Microsoft Office packages are essential. Experience of supporting an experience of using Learning Management Systems is advantageous, but not essential, as training will be provided.
This position is for 9 months as a secondment.
Main duties of the job
As a Training and Systems Officer, you will support the training and system lead to maintain effective and efficient systems and processes to ensure that the Trust complies with education and corporate governance frameworks. Operationally oversee and support the administration of Mandatory and Statutory Training (MAST), Clinical Skills Training, appraisal training and learning within the department. You will play an important role in managing internal and external relationships particularly with respect to internal Subject Matter Experts.
You will ensure the delivery of high-quality systems administration to support trust-wide learning & development activities, maintenance and management of the Trust's learning management systems (LMS) and interface with workforce databases.
You will actively liaise with the HR Workforce Information team to access relevant workforce information as required from the Electronic Staff Records (ESR) database to support the reporting and recording of information.
You will be a system expert and will work as part of a team responsible for the building, implementation, and training of staff on the E-Rostering system. The role will also include everyday system maintenance and support of the E-Rostering system across the Trusts geographical area.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including a highly rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK.
St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
Key Responsibilities
Support the Training and System lead in the management of the service learning management systems (LMS).
Actively liaise with the HR Workforce Information team to access relevant workforce information as required from the Electronic Staff Records (ESR) database.
Support the comprehensive delivery of day-to-day administrative support for the service.
Ensure that the Trust has an effective system in place to monitor the performance of learning and OD against agreed standards as set by the Trust Board, commissioners and regulatory bodies.
Support the setup and maintaining of effective and efficient systems and processes for the Learning and OD administrative function.
To manage and respond proactively escalated complaints, issues, emerging trends or difficulties about the service, resolving/addressing them as far as possible.
Analyse, investigate and resolved complex data queries and issues demonstrating high levels of numeracy and analytical skills.
Produce learning and development and workforce reports for circulation across the organisation and to support information for the Trust committees and groups.
Assist the OD advisors in the development of learning & development initiatives in line with local, regional and national guidelines and policy.
Trouble-shoot on systems issues and actively identify solutions to improve the delivery of service.
Liaise with colleagues in order to ensure that an effective induction programme is in place for all staff.
Develop and implement excellent customer service standards across the service.
Deputise in the line management of the Senior Training Supervisor and Training administrators.
Analysis and reporting
Carry-out evaluation on initiatives within designated work streams to ensure that they are fit for purpose.
Work with the Learning technology lead, on innovative service improvement initiatives to support training and development activities.
Take part in data collection, reporting, evaluation, audit and research activity as required.
Produce regular progress reports on learning and development activities and compliance for a wide range of stakeholders, including patients and user groups in formal settings.
Project and Information Management
Provide statistical information to support and enhance the learning and OD strategic plans and all training activity across the Trust.
Represent the service as appropriate on projects and at meetings and participate in multidisciplinary teams within the Trust in order to develop the use of information in key areas.
Produce, document, and maintain Learning Management System operational procedures, check list for all areas of work, and ensure these are held centrally and accessible to other members of the Learningand OD service.
Support the Assistant Director of OD and Learning to respond to all external and internal reporting requirements.
Communication
Maintain high standards of written and verbal communication in the LMS Support team.
Attend meetings as appropriate for the purpose of contributing to the development of wider whole system processes/pathways, for the purpose of promoting a positive image for the service.
Work with colleagues to support campaigns relating to the Staff Survey and other learning and development initiatives.
Job description
Job responsibilities
Key Responsibilities
Support the Training and System lead in the management of the service learning management systems (LMS).
Actively liaise with the HR Workforce Information team to access relevant workforce information as required from the Electronic Staff Records (ESR) database.
Support the comprehensive delivery of day-to-day administrative support for the service.
Ensure that the Trust has an effective system in place to monitor the performance of learning and OD against agreed standards as set by the Trust Board, commissioners and regulatory bodies.
Support the setup and maintaining of effective and efficient systems and processes for the Learning and OD administrative function.
To manage and respond proactively escalated complaints, issues, emerging trends or difficulties about the service, resolving/addressing them as far as possible.
Analyse, investigate and resolved complex data queries and issues demonstrating high levels of numeracy and analytical skills.
Produce learning and development and workforce reports for circulation across the organisation and to support information for the Trust committees and groups.
Assist the OD advisors in the development of learning & development initiatives in line with local, regional and national guidelines and policy.
Trouble-shoot on systems issues and actively identify solutions to improve the delivery of service.
Liaise with colleagues in order to ensure that an effective induction programme is in place for all staff.
Develop and implement excellent customer service standards across the service.
Deputise in the line management of the Senior Training Supervisor and Training administrators.
Analysis and reporting
Carry-out evaluation on initiatives within designated work streams to ensure that they are fit for purpose.
Work with the Learning technology lead, on innovative service improvement initiatives to support training and development activities.
Take part in data collection, reporting, evaluation, audit and research activity as required.
Produce regular progress reports on learning and development activities and compliance for a wide range of stakeholders, including patients and user groups in formal settings.
Project and Information Management
Provide statistical information to support and enhance the learning and OD strategic plans and all training activity across the Trust.
Represent the service as appropriate on projects and at meetings and participate in multidisciplinary teams within the Trust in order to develop the use of information in key areas.
Produce, document, and maintain Learning Management System operational procedures, check list for all areas of work, and ensure these are held centrally and accessible to other members of the Learningand OD service.
Support the Assistant Director of OD and Learning to respond to all external and internal reporting requirements.
Communication
Maintain high standards of written and verbal communication in the LMS Support team.
Attend meetings as appropriate for the purpose of contributing to the development of wider whole system processes/pathways, for the purpose of promoting a positive image for the service.
Work with colleagues to support campaigns relating to the Staff Survey and other learning and development initiatives.
Person Specification
Education/ Qualifications
Essential
- Educated to A level or equivalent
- Evidence of continuing professional development
- Experience of ICT systems management Advanced computer literacy
Knowledge & Experience
Essential
- Significant experience of using Learning Management Systems and databases.
- Experience of producing comprehensive reports and statistical information.
- Advanced computer knowledge including the use of spread sheets and databases .
- Experience working in an administrative role in a Learning & Development environment
Desirable
- Knowledge of admin processes and procedures
Skills, Abilities and Attributes
Essential
- Good analytical and problem solving skills, able to think through issues and consequences.
- Good level of interpersonal, influencing and negotiation skills.
- Ability to motivate colleagues to meet deadlines and produce the required information.
- Able to interpret data and written information and produce statistical reports or willingness to learn
- Ability to work in a team and manage workloads and time effectively.
- Ability to work in an environment of constant change.
- Approachable and pleasant manner
HEART Values
Essential
- Demonstrate commitment to Trust HEART values - Honesty, Equality, Accountability, Respect, and Teamwork.
Person Specification
Education/ Qualifications
Essential
- Educated to A level or equivalent
- Evidence of continuing professional development
- Experience of ICT systems management Advanced computer literacy
Knowledge & Experience
Essential
- Significant experience of using Learning Management Systems and databases.
- Experience of producing comprehensive reports and statistical information.
- Advanced computer knowledge including the use of spread sheets and databases .
- Experience working in an administrative role in a Learning & Development environment
Desirable
- Knowledge of admin processes and procedures
Skills, Abilities and Attributes
Essential
- Good analytical and problem solving skills, able to think through issues and consequences.
- Good level of interpersonal, influencing and negotiation skills.
- Ability to motivate colleagues to meet deadlines and produce the required information.
- Able to interpret data and written information and produce statistical reports or willingness to learn
- Ability to work in a team and manage workloads and time effectively.
- Ability to work in an environment of constant change.
- Approachable and pleasant manner
HEART Values
Essential
- Demonstrate commitment to Trust HEART values - Honesty, Equality, Accountability, Respect, and Teamwork.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
London North West University Healthcare NHS Trust
Address
Training Centre, Ealing Hospital
Training Centre, Nurses High Rise Ealing Hospital, Uxbridge Road, Southall
London
UB1 3HW
Employer's website
https://www.lnwh.nhs.uk (Opens in a new tab)
