Job summary
We require a highly motivated Facilities Support Officer to work as a key member of the Facilities Management Team. This is an exciting opportunity to be part of the Facilities Contracts Team providing the skills and abilities required for the monitoring of the service delivery of Soft FM Services, Total Waste Management Services, Laundry and Linen Service and Non-Emergency Patient Transport Services.
The post holder will contribute to the performance and contract management for services supplied to both clinical and non-clinical services using the National Standards of Healthcare Cleanliness 2021 and Patient Led Assessments of the Care Environment (PLACE) as the benchmark standards and have the ability to develop positive working relationships with service providers, key stakeholders, and internal colleagues.
You will have the knowledge and confidence to effectively manage and report on contract compliance and to ensure the resolution of any performance issues in line with the agreed KPI's and financial constraints.
With a wide knowledge of Facilities, Soft FM Services, and experience of working within a challenging environment, the post holder should have the experience to enable them to undertake the duties of this post.
Main duties of the job
The Facilities Support Officer will be primarily responsible for the monitoring, review, evaluation, and compliance of Soft FM services against a range of environmental standards using the National Standards of Healthcare Cleanliness 2021 and Patient Led Assessments of the Care Environment (PLACE) as the benchmark standards, across the Trust as directed by the Facilities Contracts Manager and Associate Director of Estates and Facilities. The services will include but are not limited to patient and staff catering, cleaning, portering, linen, waste, non-emergency patient transport and other transport.
About us
As a key member of the Trust's Facilities Team the Facilities Support Officer will be responsible for providing a supporting administrative service to the Facilities Contracts Manager and Associate Director of Estates and Facilities, which is comprehensive, efficient and highly confidential, communicating relevant information clearly, verbally and on a one-to-one basis, over the telephone and in writing and dealing with concerns and queries in a sensitive and empathetic manner.
Job description
Job responsibilities
Key responsibilities
- To communicate across all levels of the organisation, with contractors staff, supervisors and managers, with other members of the Facilities Team, clinical and other service users and prepare reports for presentation to Directors and committees as and when required, for example the Soft FM Contract Performance Group, The Corporate Health, Safety, Security and Environment Group.
- To develop and maintain effective communication with relevant external service providers and professional bodies.
- To provide and receive complex information as and when necessary, which at times may demand tact, discretion and persuasion skills.
- The post holder will require experience of working in an acute Trust, in a fast-paced and unpredictable demanding environment.
- The ability to plan and organise a broad range of complex activities to ensure the achievement of service excellence and efficiencies.
- Experience of operating at intermediate to advanced level in IT skills with the relevant software systems.
- The ability to analyse and interpret complex data and information relating to the delivery of facilities services
- Organise and schedule formal Contract Performance Reviews across the range of facilities services, including the preparation of minutes and all papers required across the range of services.
- Liaison with groups such as PALS, Patient Experience, Health-watch, and others to ensure the required information is made available to support the needs of patients within the scope of facilities services.
Job description
Job responsibilities
Key responsibilities
- To communicate across all levels of the organisation, with contractors staff, supervisors and managers, with other members of the Facilities Team, clinical and other service users and prepare reports for presentation to Directors and committees as and when required, for example the Soft FM Contract Performance Group, The Corporate Health, Safety, Security and Environment Group.
- To develop and maintain effective communication with relevant external service providers and professional bodies.
- To provide and receive complex information as and when necessary, which at times may demand tact, discretion and persuasion skills.
- The post holder will require experience of working in an acute Trust, in a fast-paced and unpredictable demanding environment.
- The ability to plan and organise a broad range of complex activities to ensure the achievement of service excellence and efficiencies.
- Experience of operating at intermediate to advanced level in IT skills with the relevant software systems.
- The ability to analyse and interpret complex data and information relating to the delivery of facilities services
- Organise and schedule formal Contract Performance Reviews across the range of facilities services, including the preparation of minutes and all papers required across the range of services.
- Liaison with groups such as PALS, Patient Experience, Health-watch, and others to ensure the required information is made available to support the needs of patients within the scope of facilities services.
Person Specification
Knowledge & Experience
Essential
- 3 Years of experience within a large acute NHS trust environment
- Knowledge of Soft FM services
- Knowledge of employment, hygiene, health and safety and general legislative matters relevant to the role
Analytical & Judgement
Essential
- Provide practical and commercial solutions to operational problems
- Ability to manage competing priorities and to operate to deadlines
- Ability to collect and analyse data to allow decisions to progress
Planning & Organisation
Essential
- Ability to manage competing priorities and to operate to deadlines
Skills, Abilities and Attributes
Essential
- Effective interpersonal, written and oral communication skills
- Competent in workflow techniques and the ability to innovate change
- Ability to analyse data to produce clear and accurate reports
Person Specification
Knowledge & Experience
Essential
- 3 Years of experience within a large acute NHS trust environment
- Knowledge of Soft FM services
- Knowledge of employment, hygiene, health and safety and general legislative matters relevant to the role
Analytical & Judgement
Essential
- Provide practical and commercial solutions to operational problems
- Ability to manage competing priorities and to operate to deadlines
- Ability to collect and analyse data to allow decisions to progress
Planning & Organisation
Essential
- Ability to manage competing priorities and to operate to deadlines
Skills, Abilities and Attributes
Essential
- Effective interpersonal, written and oral communication skills
- Competent in workflow techniques and the ability to innovate change
- Ability to analyse data to produce clear and accurate reports
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
