Job summary
EMAS provides Non-Emergency Patient Transport Services (NEPTS) across Derbyshire, Northamptonshire and Lincolnshire. This role offers an exciting opportunity to play a vital role to the successful delivery of NEPTS and make real positive impact to service users and staff.
The post-holder will develop and implement proactive communications and engagement plans across NEPTS, with staff, partners, patients, key stakeholders and the public, across the East Midlands, to achieve organisational objectives, evaluating success.
You'll be willing to travel regularly across the East Midlands, with a hybrid mix of working remotely from home and in locations alongside our NEPTS teams in Derbyshire, Lincolnshire, Northamptonshire and Nottinghamshire.
Main duties of the job
The post-holder will work with NEPTS and Communications leaders to own, create and deliver engagement and communications projects to help achieve NEPTS key objectives and the EMAS strategic ambitions.
You'll ensure plans relate to the wide range of audiences and stakeholders appropriate to the service, with additional complexity as services are delivered across a wide geographical area and with a largely mobile workforce.
As an expert in delivering a wide range of communication and engagement activities across a complex organisation, you'll be expected to manage your own time and tasks with minimal supervision, knowing when to escalate issues as appropriate.
The post-holder will be part of the Communications on-call rota, as well as supporting with major incident and business continuity activity when necessary.
Working closely with the EMAS NEPTS team, you will join a highly skilled and supportive Communications team who, in line with the EMAS Values and in support of our EMAS Strategy, are responsible for the delivery of corporate, internal and external communications and engagement.
About us
Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too:
- Flexible approach to working patterns, we understand the importance of a work life balance and have a wide selection of rotas for part-time and full-time staff
- Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
- Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
- Uniform will be provided where this is a requirement of the role
- Expert training and support from our dedicated in-house education team.
- Membership of the NHS Pension Scheme.
- Occupational Health support along with an Employee Assistance Programme
- Supporting wellbeing networks
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Salary Sacrifice Schemes and cycle to work.
- An exceptional place to work to provide with high-quality emergency care to save lives and make a difference to people
- A first-class employer, promoting equality, diversity and inclusion of our employees. We are a Rainbow Accredited organisation, and a Veteran Aware and Disability Confident employer.
Job description
Job responsibilities
- Be responsible for creation of an annual NEPTS communications and engagement plan to achieve key objectives, targeted at a range of varied audiences, within budgetary requirements.
- Lead in delivery of the communications and engagement plan, taking a multi-channel approach, using strong interpersonal, organisational, written and content creation skills to:
- Develop branded digital and physical engagement resources and compelling written content
- Organise and deliver engagement events with staff, volunteers, the public and patients, creating positive feedback loops to improve services, using creative thinking to deliver engagement with limited budgets.
- Engage with various health, care and wider system partners to collaborate and find opportunities to achieve objectives.
- Evidence clear impact of the plan in achieving objectives with robust evaluation, taking a continuous improvement approach.
- Create strong internal relationships and use good organisational skills to harness the necessary buy-in to succeed, balancing the needs of operational delivery of a busy, patient-facing service.
- Be the main point of contact for all NEPTS-related communications requirements across internal and external channels, providing a high-standard service to agreed deadlines, promoting clear calls to action and meeting necessary accessibility requirements, aligning with the wider Communications team forward plan.
- Respond to NEPTS-related social media and media enquiries, working with appropriate EMAS leaders to develop lines, brief and advise colleagues and challenge misleading coverage, working with journalists, where necessary.
- Supported by the Head of Communications, proactively source and tell good news stories relating to NEPTS, including with appropriate local and national media outlets.
- Provide communication and engagement advice on a wide range of issues, compressing complex information to prepare formal briefings for senior leaders and sighting appropriate stakeholders, for business continuity, crisis management and other untoward and sensitive incidents.
- Support with the preparation of new NEPTS tender submissions and, if bids are successful, the development of effective mobilisation communications and engagement plans and related materials.
Job description
Job responsibilities
- Be responsible for creation of an annual NEPTS communications and engagement plan to achieve key objectives, targeted at a range of varied audiences, within budgetary requirements.
- Lead in delivery of the communications and engagement plan, taking a multi-channel approach, using strong interpersonal, organisational, written and content creation skills to:
- Develop branded digital and physical engagement resources and compelling written content
- Organise and deliver engagement events with staff, volunteers, the public and patients, creating positive feedback loops to improve services, using creative thinking to deliver engagement with limited budgets.
- Engage with various health, care and wider system partners to collaborate and find opportunities to achieve objectives.
- Evidence clear impact of the plan in achieving objectives with robust evaluation, taking a continuous improvement approach.
- Create strong internal relationships and use good organisational skills to harness the necessary buy-in to succeed, balancing the needs of operational delivery of a busy, patient-facing service.
- Be the main point of contact for all NEPTS-related communications requirements across internal and external channels, providing a high-standard service to agreed deadlines, promoting clear calls to action and meeting necessary accessibility requirements, aligning with the wider Communications team forward plan.
- Respond to NEPTS-related social media and media enquiries, working with appropriate EMAS leaders to develop lines, brief and advise colleagues and challenge misleading coverage, working with journalists, where necessary.
- Supported by the Head of Communications, proactively source and tell good news stories relating to NEPTS, including with appropriate local and national media outlets.
- Provide communication and engagement advice on a wide range of issues, compressing complex information to prepare formal briefings for senior leaders and sighting appropriate stakeholders, for business continuity, crisis management and other untoward and sensitive incidents.
- Support with the preparation of new NEPTS tender submissions and, if bids are successful, the development of effective mobilisation communications and engagement plans and related materials.
Person Specification
Qualifications
Essential
- Educated to degree level (or equivalent)
- Evidence of developing own professional skills / knowledge
Desirable
- Training or equivalent experience in communications / engagement fields to postgraduate level
Experience
Essential
- At least 3 years working in communications and engagement or related profession
- Evidence of lead responsibility for an area of communications or engagement activity across a complex organisation.
- Evidence of evaluation and continuous improvement
- Dealing with sensitive or contentious matters, with preparation done for media scrutiny
- Experience delivering successful events with different audiences
Desirable
- Procurement and budget management experience
- Experience of public sector organisations and challenges
Skills
Essential
- Excellent spoken and written, numeracy and competent IT skills with MS products
- Excellent interpersonal skills, relationship building to achieve objectives
- Ability to develop good photography and video content using phone equipment and basic editing software
- Ability to plan effectively, identify priorities and manage competing demands
- Full driving licence and ability to travel using own road vehicle.
Desirable
- Understanding how the NHS, ambulance and NEPTS services are structured, funded and regulated
Personal Attributes
Essential
- Aligned with EMAS Values
- Understanding and application of equality, diversity and inclusion
- Resilience, adaptive to change and respond to difficult situations
- Available to work out of hours on occasion as per on-call requirements
Person Specification
Qualifications
Essential
- Educated to degree level (or equivalent)
- Evidence of developing own professional skills / knowledge
Desirable
- Training or equivalent experience in communications / engagement fields to postgraduate level
Experience
Essential
- At least 3 years working in communications and engagement or related profession
- Evidence of lead responsibility for an area of communications or engagement activity across a complex organisation.
- Evidence of evaluation and continuous improvement
- Dealing with sensitive or contentious matters, with preparation done for media scrutiny
- Experience delivering successful events with different audiences
Desirable
- Procurement and budget management experience
- Experience of public sector organisations and challenges
Skills
Essential
- Excellent spoken and written, numeracy and competent IT skills with MS products
- Excellent interpersonal skills, relationship building to achieve objectives
- Ability to develop good photography and video content using phone equipment and basic editing software
- Ability to plan effectively, identify priorities and manage competing demands
- Full driving licence and ability to travel using own road vehicle.
Desirable
- Understanding how the NHS, ambulance and NEPTS services are structured, funded and regulated
Personal Attributes
Essential
- Aligned with EMAS Values
- Understanding and application of equality, diversity and inclusion
- Resilience, adaptive to change and respond to difficult situations
- Available to work out of hours on occasion as per on-call requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East Midlands Ambulance Service NHS Trust
Address
Nottingham, Derby, Lincoln, Northampton, Home Working
Nottingham, Derby, Lincoln, Northampton
NG8 6PY
Employer's website
https://www.emas.nhs.uk/ (Opens in a new tab)
