NEPTS Operations Manager

Job description

Job responsibilities

1. Work with Acute Hospital Capacity Teams and Community Hospitals to identify patients who will fall under portfolio heading.
2. Attend Bed Meetings and Capacity Meetings across the designated area when required.
3. Work closely with the Performance Delivery Managers to ensure service delivery is supported.
4. Provide support to operational staff and frontline support services
5. Complete on-site Risk Assessments for patients within the Hospitals covered within the geographical area.
6. Develop innovations and service improvement with Stakeholders; work with the Performance Delivery Managers and Head of NEPTS in developing the implementation strategy.
7. Be the single point of contact for Health care professionals within the designated area for escalations and problem solving.
8. Attend Patient and Stakeholder Forums to gather feedback to continuously improve the patient experience and service delivery
9. Work closely with the communication and engagement team and the Equality and Diversity Manager to implement robust communication strategy to reach the seldom heard.
10. Contributes to the strategic development of NEPTS services through the Performance Delivery Managers using knowledge and experience and through patient feedback, the negotiation process, service developments and staff views.

In accordance with the NEPTS strategy and the overarching Trust strategy, will deliver services in line with customer / purchaser and individual patients requirements.

Has responsibility for the delivery of key performance indicators as determined by the Service Level Agreements.

Contributes to the development of objectives for the NEPTS frontline staff and liaison teams

Assumes a key role in relevant projects with responsibility for specific outcomes assigned by the PDM or Head of NEPTS.

Plays an active role in the analysis of local risks within the Trusts Risk Management Strategy, contributing to recommendations for appropriate measures of control including risk assessment of individual patient needs as required.

Reviews risks arising out of complaints, PALS and untoward incidents to make recommendations for improvements in practice or service delivery.

Contributes to producing and analysing management information in relation to quality issues and devises and implements appropriate solutions.

Participates in projects or change programmes with deliverables identified by the PDMs and Head of NEPTS. Contributes to the management of project risks.

Identifies training needs within staff base and liaises with clinical and non-clinical education to ensure release of staff to meet the individual training needs.

Supports the maintenance of the highest standards of professional conduct and patient care within the Trust.

Makes use and reacts to KPI monitoring information and instigates appropriate remedial or developmental action to improve service delivery where necessary.

Ensures suitable and effective risk management practices are implemented and adhered to in order to achieve high standards of governance, optimise the use of resources and achieve corporate objectives.

Establishes appropriate communication links that reflect the needs of staff, purchasers and patients, developing and encouraging a culture of participation and involvement. Regularly evaluate the quality and effectiveness of communication and make recommendations for improvement.

Regularly communicates relevant information to members of the NEPTS team ensuring members are aware of relevant issues

Person Specification

Qualifications

Essential

• 3 GCSE's grade C or equivalent

Desirable

• Management Qualification or Willing to work towards

Experience

Essential

• Experience of People Management.

Desirable

• Experience of Healthcare Stakeholders

Knowledge and Skills

Essential

• Effective communicator oral and written, including the ability to persuade and influence others.
• Good literacy and numeracy skills, including the ability to understand and analyse performance data in a variety of forms.

Desirable

• Ability to inspire trust and confidence

Personal Attributes

Essential

• Ability to remain calm under pressure and meet deadlines
• Full UK driving licence with no more than 3 points for minor offences

Desirable

• Open minded/flexible approach to work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Midlands Ambulance Service NHS Trust

Address

Heath/Raynesway NEPTS - Various travel required

Derbyshire

DE21 7BR

Employer's website

https://www.emas.nhs.uk/ (Opens in a new tab)