Job summary
The Hub & Spoke Programme Delivery Manager plays a pivotal leadership role at the heart of EMAS's transformation agenda. This is an exciting opportunity to shape the future of the ambulance estate and operational model across the East Midlands, driving forward one of the most strategically significant programmes in the Trust's history.
As EMAS embarks on a 10-year modernisation journey--moving towards a network of high-quality ambulance hubs, improved retained estates, digitally enabled workspaces and sustainable, Net Zero-ready infrastructure--this role provides expert programme direction, innovation, and assurance.
You will lead a complex, multi-disciplinary programme that directly influences operational efficiency, staff wellbeing, environmental performance, and ultimately the quality of care delivered to patients.
Working closely with senior leaders, operational teams, estates specialists and system partners, you will translate strategic commitments into tangible, evidenced-backed improvements. You will be the Trust's expert on Hub & Spoke development, Make Ready implementation and associated business case delivery--ensuring EMAS' estate is fit for the future and aligned with national policy, the 10-Year NHS Plan, and the Trust's vision for outstanding community-based care.
This role is ideal for a highly skilled programme leader who thrives on system-wide collaboration, complex problem-solving, and delivering visible, meaningful change.
Main duties of the job
The Hub & Spoke Programme Delivery Manager leads one of EMAS's most significant strategic transformation programmes, guiding the development of modern hubs and improved estates that will strengthen operational efficiency, staff wellbeing, and patient care.
The role brings together programme leadership, strategic planning, and expert guidance--translating the Strategic Estates Plan into real, measurable improvements across the organisation. You will coordinate multi-disciplinary teams, shape business cases, manage risks and resources, and ensure projects progress smoothly and on time.
A key part of the role is fostering strong relationships and clear communication across EMAS and the wider urgent and emergency care system.
You will simplify complex information for different audiences, ensure staff voices influence decision-making, and provide senior leaders with confident, evidence-based advice. Through effective governance, budget oversight, and a focus on inclusive and sustainable change, you will help create an estate that supports high-performing teams and a modern, patient-centred service.
About us
Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too:
- Flexible approach to working patterns, we understand the importance of a work life balance and have a wide selection of rotas for part-time and full-time staff
- Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
- Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
- Uniform will be provided where this is a requirement of the role
- Expert training and support from our dedicated in-house education team.
- Membership of the NHS Pension Scheme.
- Occupational Health support along with an employee assistance programme
- Supporting wellbeing networks
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Salary Sacrifice Schemes and cycle to work.
- An exceptional place to work to provide with high-quality emergency care to save lives and make a difference to people
- A first-class employer, promoting equality, diversity and inclusion of our employees. We are a rainbow accredited organisation, and a veteran aware and disability confident employer.
Job description
Job responsibilities
1. Lead the Programme
- Provide overall leadership for the Hub & Spoke Development Programme, ensuring delivery aligns with EMAS strategy and national direction.
- Build strong relationships across EMAS and partners to secure support, collaboration, and shared ownership.
2. Drive Planning & Delivery
- Develop and manage project plans, business cases and long-term strategies for hub development and estate improvement.
- Oversee progress, risks, and milestones, ensuring projects stay on time, on budget, and deliver expected benefits.
3. Provide Expert Advice
- Offer specialist guidance on operational design, make ready models, infrastructure needs, and evidencebased change.
- Analyse data and develop solutions that support improved performance, staff wellbeing, and sustainability.
4. Communicate & Engage
- Communicate complex and sensitive information clearly to staff, leaders, and external partners.
- Ensure staff and stakeholder voices shape programme decisions.
5. Ensure Governance & Reporting
- Maintain high-quality documentation including risk logs, reports, and programme updates.
- Provide regular leadership briefings to support informed decision-making.
6. Manage Resources & Budget
- Oversee programme budgets and ensure efficient use of resources.
- Secure investment and support business case development.
7. Support People & Culture
- Enable change adoption through training, engagement, and visible leadership.
- Promote a culture of continuous improvement, inclusion, and staff wellbeing.
Job description
Job responsibilities
1. Lead the Programme
- Provide overall leadership for the Hub & Spoke Development Programme, ensuring delivery aligns with EMAS strategy and national direction.
- Build strong relationships across EMAS and partners to secure support, collaboration, and shared ownership.
2. Drive Planning & Delivery
- Develop and manage project plans, business cases and long-term strategies for hub development and estate improvement.
- Oversee progress, risks, and milestones, ensuring projects stay on time, on budget, and deliver expected benefits.
3. Provide Expert Advice
- Offer specialist guidance on operational design, make ready models, infrastructure needs, and evidencebased change.
- Analyse data and develop solutions that support improved performance, staff wellbeing, and sustainability.
4. Communicate & Engage
- Communicate complex and sensitive information clearly to staff, leaders, and external partners.
- Ensure staff and stakeholder voices shape programme decisions.
5. Ensure Governance & Reporting
- Maintain high-quality documentation including risk logs, reports, and programme updates.
- Provide regular leadership briefings to support informed decision-making.
6. Manage Resources & Budget
- Oversee programme budgets and ensure efficient use of resources.
- Secure investment and support business case development.
7. Support People & Culture
- Enable change adoption through training, engagement, and visible leadership.
- Promote a culture of continuous improvement, inclusion, and staff wellbeing.
Person Specification
Qualifications
Essential
- Project and/or Programme Management Qualification
Experience
Essential
- 5 years experience in a senior role in development and delivery of operational system including make ready/vehicle preparation
Desirable
- Experience of procurement processes and application of frameworks
Knowledge
Essential
- Knowledge of data collection, IT database and spreadsheet software
- Highly developed knowledge of programme procedures in both theory and experience
Person Specification
Qualifications
Essential
- Project and/or Programme Management Qualification
Experience
Essential
- 5 years experience in a senior role in development and delivery of operational system including make ready/vehicle preparation
Desirable
- Experience of procurement processes and application of frameworks
Knowledge
Essential
- Knowledge of data collection, IT database and spreadsheet software
- Highly developed knowledge of programme procedures in both theory and experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
