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East Midlands Ambulance Service NHS Trust

EOC Senior Manager - Clinical Service Improvement

The closing date is 20 July 2025

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Job summary

TheSenior Manager for Clinical Service Improvementplays a vital leadership role in driving clinical transformation and service development within the Emergency Operations Centre (EOC), aligned with Trust priorities and high-quality patient care.

This role leads the design, delivery, and evaluation of clinical improvement programmes, ensuring measurable progress and effective reporting. It combines strategic leadership with operational oversight to enhance clinical standards, systems, and processes across the EOC.

As a professional role model, the post-holder contributes to clinical care, education, and research, while shaping Trust-wide strategies, policies, and supervision frameworks. They represent the EOC locally and nationally, influencing clinical agendas and promoting innovation through evidence-based practice and technology.

Working across five days with Tactical (AIC) on-call responsibilities, the role ensures consistent 24/7 service delivery.

Key responsibilities include:

  • Leading cross-organisational improvement and efficiency projects.
  • Collaborating with EOC teams to foster integrated working.
  • Supporting the development of Ambulance Clinical Quality Indicators.
  • Driving innovation through research and best practice.
  • Providing strategic insights via data analysis and reporting.
  • Overseeing training, testing, and implementation of improvement plans.
  • Working with the Head of Clinical Services to embed sustainable improvements.

Main duties of the job

Clinical Improvement & Project ManagementLeads planning, delivery, and evaluation of clinical improvement projects across the EOC. Supports Clinical Directorate initiatives and adapts strategies to needs.

Quality Assurance & ComplianceMaintains governance systems to ensure compliance with Trust policies and regulatory standards. Monitors quality metrics, conducts audits, and drives continuous improvement.

Leadership & Workforce DevelopmentActs as a senior leader and role model, promoting Trust values. Provides tactical command during major incidents and supports staff development.

Command & Tactical OversightDelivers Tactical (AIC) command during high-risk incidents and may represent the Trust at Tactical or Strategic Coordination Groups.

Governance & Risk ManagementAnalyses data to support governance and policy development. Ensures clinical governance and risk management processes are embedded.

Financial OversightManages a delegated budget, supports Cost Improvement Programmes (CIPs), and ensures financial accountability.

Performance MonitoringMonitors EOC performance, identifies areas for improvement, and supports innovation through data-driven insights.

People Management & CulturePromotes a supportive, inclusive culture. Leads on succession planning, staff engagement, and effective HR practices.

Communication & Stakeholder EngagementBuilds strong relationships with internal and external stakeholders. Ensures clear, transparent communication and supports media activity.

About us

Why join the EOC Clinical Hub at East Midlands Ambulance Service NHS Trust?

At EMAS, we deliver high-quality emergency, urgent, and non-emergency care across six counties: Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire, Rutland, and Northamptonshire. We are committed to developing a skilled, compassionate workforce that provides exceptional, person-centred care.

Joining our EOC Clinical Hub means being part of a team that truly makes a difference. In addition to job satisfaction, we offer a wide range of benefits:

  • Flexible working patterns to support work-life balance, with part-time and full-time rotas.
  • Pay enhancements for out-of-hours, shift, and overtime work.
  • Career progression, annual development reviews, and expert training from our in-house education team.
  • Opportunities for research, ongoing development, and leadership roles.
  • Regular shift patterns with scheduled meal breaks.
  • NHS Pension Scheme enrolment and Occupational Health support.
  • Employee Assistance Programme and peer support networks.
  • NHS Discounts at 200+ retailers, plus childcare vouchers and Cycle to Work scheme (up to £3,500).
  • Free on-site parking and provided uniform.

EMAS is proud to be a first-class employer, promoting equality, diversity, and inclusion. Join us and help deliver life-saving care across the East Midlands.

Details

Date posted

11 July 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£53,755 to £60,504 a year 4.5 % On Call Allowance (A4C Section 2)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

335-A-1824

Job locations

East Midlands Ambulance

1 Mellors Way, Horizon Place

Nottingham

NG8 6PY


Job description

Job responsibilities

The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time. Patient Safety is a key priority for the Trust.

It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.

This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.

Job description

Job responsibilities

The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time. Patient Safety is a key priority for the Trust.

It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.

This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.

Person Specification

Essential

Essential

  • Appropriate clinical (Paramedic, Nurse, AHP) qualification with current professional registration e.g. HCPC
  • Degree level management -qualification (or studying for) or equivalent experience
  • Track record of achievement in the planning of quality improvement gained over at least two years
  • Good understanding of the CQC core standards and meeting a high level of compliance
  • Understanding of Ambulance Service Policies, Procedures and Strategy and of broader NHS/Ambulance issues
  • Change management experience
  • Quality Improvement qualification or equivalent experience
  • Full UK Driving Licence

Desirable

  • Senior Manager On Call experience
  • Tactical Command Experience
Person Specification

Essential

Essential

  • Appropriate clinical (Paramedic, Nurse, AHP) qualification with current professional registration e.g. HCPC
  • Degree level management -qualification (or studying for) or equivalent experience
  • Track record of achievement in the planning of quality improvement gained over at least two years
  • Good understanding of the CQC core standards and meeting a high level of compliance
  • Understanding of Ambulance Service Policies, Procedures and Strategy and of broader NHS/Ambulance issues
  • Change management experience
  • Quality Improvement qualification or equivalent experience
  • Full UK Driving Licence

Desirable

  • Senior Manager On Call experience
  • Tactical Command Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Midlands Ambulance Service NHS Trust

Address

East Midlands Ambulance

1 Mellors Way, Horizon Place

Nottingham

NG8 6PY


Employer's website

https://www.emas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Midlands Ambulance Service NHS Trust

Address

East Midlands Ambulance

1 Mellors Way, Horizon Place

Nottingham

NG8 6PY


Employer's website

https://www.emas.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of EOC Clinical Services

Adrian Wilkins

adrian.wilkins@emas.nhs.uk

Details

Date posted

11 July 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£53,755 to £60,504 a year 4.5 % On Call Allowance (A4C Section 2)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

335-A-1824

Job locations

East Midlands Ambulance

1 Mellors Way, Horizon Place

Nottingham

NG8 6PY


Supporting documents

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