Job responsibilities
Key Result Areas:
Communication and Relationship Skills:
- Provides written and verbal feedback to EOC personnel regarding their progress and any remedial training requirements.
- Ensure effective two way communication with EOC personnel across both sites when training and mentoring
- Communicate effectively with education team colleagues to ensure continuity and best practice.
- Provide the EOC Education Manager with reports relating to training targets
- Produce written reports for internal and external meetings/publications
- All EOC communication is sensitive and covered by the Calidicott Report and Data Protection Act.
- Provides complex information when training EMAS systems; processes and Trust Performance standards to EOC staff.
Knowledge, Training and Experience:
- Participate in training events and development opportunities identified by the Trust to develop own skills and personal effectiveness
- GSCE or equivalent in English and Maths minimum Grade C or above
- Achieve and maintain competence, according to the requirements in Pathways. Hold a current certificate in CPR. Achieve the required competence level personally.
- Recognised teaching qualification e.g L3 AET (Award in Education and Training.
- Educated to degree level or equivalent experience
Analytical and Judgement Skills:
- Utilise skills for assessing training requirements for staff on remedial training.
- Investigate complaints including Serious Untoward Incidents, Formal Complaints and PALS where complex EOC protocols and processes have been used and a range of not straightforward situations may have occurred.
- Required to analyse and make judgements on the adherence to the EOC protocols.
Planning and Organisational Skills:
- Organise their own work on a day to day basis
- In a disaster recovery and/or service continuity situation you will be required to undertake any tasked duties to support the control function within EMAS
- Undertake project planning making adjustments if targets arent being met (ongoing).
- Allocate staff to training courses to meet organisational requirements across both EOC sites,
- Required to plan the EOC training program for new and existing staff across both EOC sites including Local Induction, CAD, Policies and Procedures, EOC Protocols, Mobile Emergency Operational Control (MEOC) vehicle; delivery of workshops and remedial training.
Physical Skills:
- Attend meetings, conferences and training events and visiting Lincoln/Nottingham EOC.
- Standard keyboard skills and MS office packages when preparing reports and training packages.
Patient and Client:
- Provide Pathways advice to patients in line with protocols under emergency situations e.g CPR advice, haemorrhage etc.
- As a qualified Pathways call taker provide call taking support
- As experienced Dispatcher, provide dispatch support
Policy and Service Development
- Follow National, Trust and EOC protocols to ensure performance targets are being achieved
- Implements EOC related policies and proposes changes in working practices
Financial and Physical Resources:
- Safe use of specialised computers, and ICCS
- Responsible for the safe use of training equipment including radio kit
Human Resources:
- Demonstrate EOC systems to observers.
- Deliver local induction to new staff.
- Responsible for the mentoring of new staff.
- Responsible for the teaching of a range of specialist training programs relating to the EOC.
- Support the Recruitment & Selection process within the EOC
Information Resources
- Prepare reports on training programmes, outcomes and performance indicators utilising excel spreadsheets, ICT packages and CAD for EOC Education Manager. The databases will need to be maintained by the post holder.
Research and Development
- Occasional trial new systems.
Freedom to Act:
- Guided by standard operating procedures within the EOC.
- Adheres to Pathways protocols
- Job is managed rather than supervised
Physical Effort:
- Required to stand in front of class for lengthy periods (8 hour days) when teaching/training. This can be for periods of up to 4 weeks at a time.
- Over 50% of the time spent sitting in office at VDU.
- Moving training equipment (boxes of training equipment) (approx 15+ kilos)
Mental Effort
- Frequent requirement to concentrate when delivering training or writing reports or training packages.
- Needs to be flexible as circumstances may change at short notice to support the needs of the EOC i.e computer failure
Emotional effort
- Required to pick up 999 calls as part of Pathways qualification and therefore has patient contact in an highly emotional situation.
- Provide Dispatch support when required
- Any nominated tasks when assisting in Disaster recovery or Major Incident support
- Occasional exposure to traumatic and to highly distressing emotional incidents.
Working conditions
- Use of VDU equipment more of less continuously .
- Travelling between EOC sites
It should be noted that this job description is not prescriptive and that the role may be required to perform other duties to be carried out as delegated by the EOC Education Manager or other senior manager as requested.
Infection Control
Patient Safety is a key priority for the Trust. It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.