Job summary
A vacancy has become available for the role of a Request Fulfilment Analyst within the IM&T Department located at Nottinghamshire Divisional HQ, located on Beechdale Road, Nottingham.
This is an office based role and the candidate will have excellent customer service skills, be hard working and motivated to provide high standard of customer service within a busy IM&T Department; possess excellent communication, organisational, and interpersonal skills and have the ability to work with the minimum of supervision within the existing team. Basic office skills required, no previous IM&T technical or procurement experience necessary.
This role will be the central point of contact for all IM&T purchases, including hardware, software and contract /support renewals.
Previous experience of ITIL or working in a similar role are desirable, but not essential
Main duties of the job
Be responsible for day to day procurement activity working closely with suppliers, Procurement and Contracts provider and Finance teams ensuring all IT supplies and services are procured at cost effective levels and that invoicing, and payment follows Trust financial standards.
Support and monitor the IM&T contracts database and maintain and administer the procurement database and ensure all information is up-to-date.
Be responsible for day to day IM&T stock (asset) management working closely with the wider IM&T department to ensure all software and technology related hardware asset & configuration items are managed throughout their lifecycle, this includes asset tagging equipment.
About us
Without the vital work of our Corporate Services, our crews wouldn't be able to get to patients and save lives.
Our Vision and Values :: East Midlands Ambulance Service (emas.nhs.uk)
Patient Safety is a key priority for the Trust. It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures.
Job description
Job responsibilities
Provide support for asset depreciation, providing forecasts for replacement programs, refreshes and renewals and support Service Delivery Coordinator in identifying new products and costings and co-ordinating the testing and introduction of new models.
Manage the fulfilment of requested items in a timely manner to support the business needs of the organisation.
Work with the Service Delivery Coordinator to ensure the customer facing service catalogue is kept up to date with the latest make, model and price and review the backend workflows to ensure these requests continue to be managed as efficiently as possible.
Provide support to Service Delivery Coordinator on the analysis and payment of telephony billing providing reports to senior IM&T management with recommendations of cost savings.
Be responsible for day to day mobile phone administration including liaising with third party suppliers.
Be responsible for day to day management of the Privileged Access Scheme (MTPAS); maintaining and updating data.
Be responsible for ensuring request fulfilment is customer focused, promoting the customer service ethic and acting as the customer advocate.
Identify service improvements and input into the development and implementation of their work area service improvement plans.
Other Duties
Act as a key member of the IM&T Team and contribute to furthering the aims and objectives of the service.
Be responsible for ensuring specialist knowledge is kept up to date, attending training and gaining qualifications when appropriate.
Ensure that system integrity with regard to Patient Confidentiality and data security in line with ISO27000, the General Data Protection Regulations, Freedom of Information Act 2000 and the Caldicott Report is not breached.
Perform any duties as may be directed by the IM&T Service Delivery Coordinator.
The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time.
Job description
Job responsibilities
Provide support for asset depreciation, providing forecasts for replacement programs, refreshes and renewals and support Service Delivery Coordinator in identifying new products and costings and co-ordinating the testing and introduction of new models.
Manage the fulfilment of requested items in a timely manner to support the business needs of the organisation.
Work with the Service Delivery Coordinator to ensure the customer facing service catalogue is kept up to date with the latest make, model and price and review the backend workflows to ensure these requests continue to be managed as efficiently as possible.
Provide support to Service Delivery Coordinator on the analysis and payment of telephony billing providing reports to senior IM&T management with recommendations of cost savings.
Be responsible for day to day mobile phone administration including liaising with third party suppliers.
Be responsible for day to day management of the Privileged Access Scheme (MTPAS); maintaining and updating data.
Be responsible for ensuring request fulfilment is customer focused, promoting the customer service ethic and acting as the customer advocate.
Identify service improvements and input into the development and implementation of their work area service improvement plans.
Other Duties
Act as a key member of the IM&T Team and contribute to furthering the aims and objectives of the service.
Be responsible for ensuring specialist knowledge is kept up to date, attending training and gaining qualifications when appropriate.
Ensure that system integrity with regard to Patient Confidentiality and data security in line with ISO27000, the General Data Protection Regulations, Freedom of Information Act 2000 and the Caldicott Report is not breached.
Perform any duties as may be directed by the IM&T Service Delivery Coordinator.
The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time.
Person Specification
Qualifications
Essential
- A level or equivalent level or relevant experience
Desirable
Knowledge
Essential
- Knowledge in IT procurement
- Knowledge of Microsoft Office 365
Desirable
- Experience in Integra application
- Knowledge of GDPR and FOI
- Knowledge of ITIL processes and functions
Experience
Essential
- Experience of using a range of complex IT applications to provide management information in various forms
- Experience of developing and implementing new systems to support own role
Desirable
- Experience in Integra
- NHS experience
- Experience of working in an IT role or helpdesk / call centre environment
Skills
Essential
- Ability to communicate with staff at all levels and with both internal and external stakeholders
- Ability to clearly present complex issues to a non-technical audience
- Ability to analyse, investigate and resolve procurement queries and discrepancies
- Ability to plan activities requiring adjustment due to fluctuating workload, prioritising unpredictable and conflicting demands
Desirable
- Understanding of Service Level Agreements and Key Performance Indicator reporting
Person Specification
Qualifications
Essential
- A level or equivalent level or relevant experience
Desirable
Knowledge
Essential
- Knowledge in IT procurement
- Knowledge of Microsoft Office 365
Desirable
- Experience in Integra application
- Knowledge of GDPR and FOI
- Knowledge of ITIL processes and functions
Experience
Essential
- Experience of using a range of complex IT applications to provide management information in various forms
- Experience of developing and implementing new systems to support own role
Desirable
- Experience in Integra
- NHS experience
- Experience of working in an IT role or helpdesk / call centre environment
Skills
Essential
- Ability to communicate with staff at all levels and with both internal and external stakeholders
- Ability to clearly present complex issues to a non-technical audience
- Ability to analyse, investigate and resolve procurement queries and discrepancies
- Ability to plan activities requiring adjustment due to fluctuating workload, prioritising unpredictable and conflicting demands
Desirable
- Understanding of Service Level Agreements and Key Performance Indicator reporting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
