East Midlands Ambulance Service NHS Trust

EOC Duty Manager

Information:

This job is now closed

Job summary

An exciting opportunity has arisen to appoint a Substantive Duty Manager, within EOC to complement the existing team. Based at the Lincoln control room complex, this additional role will provide a crucial function within the Regional EOC team primarily focused on the performance delivery of the EOC's.

Main duties of the job

As a Duty Manager (EOC) you will be responsible for the delivery of a high quality service, which meets both national and local Key Performance Indicators through the effective and efficient management of EOC resources achieved through the management and leadership of all staff and resources within the EOC. You will work in partnership with other Departmental and Operational Managers to ensure best practice and business continuity is provided across the whole Trust.Due to the 24/7 nature of this high profile environment it will be necessary to undertake some unsocial hours working, covering both day and night shifts over a rotation cycle.

About us

Overseen by the EOC Senior Manager successful candidates will work as part of a detailed team of EOC Duty Managers providing line management and support to all Dispatchers.

You will oversee all Dispatch functions with the Emergency Operations Centre and will be supported by the on duty Commander on a 24/7 basis

Details

Date posted

15 September 2023

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

335-A-1230

Job locations

Bracebridge Heath EOC

Cross o'Cliff Court

Lincoln

LN4 2HL


Job description

Job responsibilities

Accountable to the Service Delivery Management Team you will be responsible for the delivery of the service by providing expert knowledge, skill and leadership in the specialty area of EOC. Specifically the core responsibilities are: Deliver and exceed Department of Health and locally agreed targets, including the core elements of Standards for Better Health. To ensure the effective utilisation of people, vehicles and financial resources throughout the EOC. To determine the education, training and development needs of the EOC. Support the EOC Senior Management team in achieving and excelling in the provision of patient care and ensuring patients receive the best clinical routes and outcomes.

Job description

Job responsibilities

Accountable to the Service Delivery Management Team you will be responsible for the delivery of the service by providing expert knowledge, skill and leadership in the specialty area of EOC. Specifically the core responsibilities are: Deliver and exceed Department of Health and locally agreed targets, including the core elements of Standards for Better Health. To ensure the effective utilisation of people, vehicles and financial resources throughout the EOC. To determine the education, training and development needs of the EOC. Support the EOC Senior Management team in achieving and excelling in the provision of patient care and ensuring patients receive the best clinical routes and outcomes.

Person Specification

written evidence

Essential

  • Degree or equivalent experience
  • Knowledge and understanding of EOC
  • Proven record of monitoring and achieving KPI
  • Experience of working under pressure/complex issues
  • Excellent communication skills
  • Problem solving and able to work on own initiative
  • Strong Team Player
  • Able to motivate and engage staff through leadership style
Person Specification

written evidence

Essential

  • Degree or equivalent experience
  • Knowledge and understanding of EOC
  • Proven record of monitoring and achieving KPI
  • Experience of working under pressure/complex issues
  • Excellent communication skills
  • Problem solving and able to work on own initiative
  • Strong Team Player
  • Able to motivate and engage staff through leadership style

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Midlands Ambulance Service NHS Trust

Address

Bracebridge Heath EOC

Cross o'Cliff Court

Lincoln

LN4 2HL


Employer's website

https://www.emas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Midlands Ambulance Service NHS Trust

Address

Bracebridge Heath EOC

Cross o'Cliff Court

Lincoln

LN4 2HL


Employer's website

https://www.emas.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

EOC Senior Manager

Mike Parker

mike.parker@emas.nhs.uk

07580770124

Details

Date posted

15 September 2023

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

335-A-1230

Job locations

Bracebridge Heath EOC

Cross o'Cliff Court

Lincoln

LN4 2HL


Supporting documents

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