Job summary
This is an exciting opportunity to join the Single Point of Access Service which is the front door to mental health services in the London Borough of Lambeth
This is a fast-paced service with a dynamic team committed to delivering high-quality mental health support. Your role sits within the Senior Decision-Making Group and will support the decision-making process by being responsible for providing a compassionate, responsive and professional first point of contact for individuals accessing mental health services via telephone triage
We look forward to receiving your application
Main duties of the job
Providing a compassionate, responsive and professional first point of contact for individuals accessing mental health services via telephone triage
Report concerns related to wellbeing, risk, or safeguarding
Collaborate with clinical staff for coordinated care
Attend MDT meetings and contribute to care planning
Participate in improvement huddles
Support administrative tasks (appointments, documentation, follow-up)
About us
We are a part of the Lambeth Living Well Network (LWN) Alliance that brings together Certitude, Lambeth Clinical Commissioning Group, Lambeth Council, South London & Maudsley NHS Foundation Trust and Thames Reach organisations to deliver an innovative way of providing mental health support for those who need it in the Lambeth Borough.
Job description
Job responsibilities
Providing a compassionate, responsive and professional first point of contact for individuals accessing mental health services via telephone triage
Report concerns related to wellbeing, risk, or safeguarding
Collaborate with clinical staff for coordinated care
Attend MDT meetings and contribute to care planning
Participate in improvement huddles
Support administrative tasks (appointments, documentation, follow-up)
Job description
Job responsibilities
Providing a compassionate, responsive and professional first point of contact for individuals accessing mental health services via telephone triage
Report concerns related to wellbeing, risk, or safeguarding
Collaborate with clinical staff for coordinated care
Attend MDT meetings and contribute to care planning
Participate in improvement huddles
Support administrative tasks (appointments, documentation, follow-up)
Person Specification
Qualifications
Essential
- NVQ level 3 plus relevant experience Or NVQ level 4
- Good basic level of education with at least 5 GCSE grades A to C (or equivalent) including English and Mathematics
Experience
Essential
- Substantial Experience of working directly with mental health service-users in a care or support role or in the community sector
- Evidence of Ability to work in a person-centred way when assisting service users to overcome barriers
- Ability to develop effective working partnerships with a variety of people including service users and team members
Desirable
- Knowledge of mental health systems and services locally and nationally
Knowledge and Skills
Essential
- Excellent communication skills both verbal and written
- Awareness and understanding of the importance of maintaining confidentiality and data protection procedures
- Good IT & typing skills - Word, Excel, Email
- Understanding of the needs of people with mental health problems including a graded approach to recovery
Person Specification
Qualifications
Essential
- NVQ level 3 plus relevant experience Or NVQ level 4
- Good basic level of education with at least 5 GCSE grades A to C (or equivalent) including English and Mathematics
Experience
Essential
- Substantial Experience of working directly with mental health service-users in a care or support role or in the community sector
- Evidence of Ability to work in a person-centred way when assisting service users to overcome barriers
- Ability to develop effective working partnerships with a variety of people including service users and team members
Desirable
- Knowledge of mental health systems and services locally and nationally
Knowledge and Skills
Essential
- Excellent communication skills both verbal and written
- Awareness and understanding of the importance of maintaining confidentiality and data protection procedures
- Good IT & typing skills - Word, Excel, Email
- Understanding of the needs of people with mental health problems including a graded approach to recovery
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
