Job summary
An exciting opportunity has arisen in the Lewisham and Addictions Directorate Leadership Team for a Senior Business & Performance Manager. The role is based at the Ladywell Unit, Lewisham.
In this role, you will take leadership and responsibility for the Directorates business and performance priorities, providing robust support to the Directorate leadership team and front line clinical services so that we can meet mandatory and local requirements.
For this role, we are looking for exceptional candidates with experience and the ability to manage multiple agendas in a busy role. Excellent systems knowledge, data collation, extraction and analytical skills, along with an energy and passion to drive change and support transformation programmes is a must for any applicant
Main duties of the job
You will be responsible for the Directorate business and performance working very closely with Service Director. Your role will focus on supporting senior managers to meet assurance frameworks, provide professional leadership for the administration workforce and support the transformation of business intelligence.
The role will be responsible:
To lead the operational and service delivery agenda in partnership with clinical colleagues, to meet the agreed plans standards of care and priorities within available resources for these in-patients and outpatient led services.
To manage and support the delivery of Lewisham Operations Directorate performance standards for the Trust, including administration of performance management and monitoring, ensuring development of systems and processes to ensure the achievement of key national and financial targets, and local objectives within the Operations Directorate, including the development of action/ recovery plans, and the implementation/ monitoring thereof.
To contribute to the achievement of the strategic and operational objectives of the Lewisham Operations Directorate.
To work with the finance and performance business partners, making use of income and expenditure information to support service strategy. To support the development of the annual business plan for the Operations Directorate. Project management of service improvement and process improvement initiatives.
About us
South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre.
SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.
By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field. SLaM delivered more than 14,000 training experiences in 2014; providing an extensive range of learning opportunities for staff at all levels. In addition, our working relationship with King's Health Partners allows those working at the Trust to get involved in academic research.
Job description
Job responsibilities
1) Operational Delivery
Work effectively as a member of the senior team to ensure high quality patient services are maintained at all times, devising and initiating corrective action where necessary.
Where required, deputise for the Service Director and represent the CSC.
2) Planning
As part of the management team, support the annual and strategic planning of the Operations Directorate taking into account impacts on the wider Trust.
In conjunction with the management team support the agreement of priorities and objectives and translate these into service targets.
Support the production of business cases / bids and where appropriate act as a project manager/project executive for service developments / capital schemes.
3) Performance Management
Support the development of a performance management framework and data required to monitor the performance of services against all national and local targets and objectives.
Prepare, interpret and circulate information to monitor the performance of services against plan, and where necessary prepare and manage corrective action.
4) Financial and Resource Management
Ensure timeliness and accuracy of business management information. Liaise with managers, clinicians and finance department to ensure shared understanding of financial issues, and that agreed strategies to meet financial targets are implemented.
Work together with the finance business partner and Operations Directorate management team to develop plans to achieve Cost Improvement Programmes and the delivery of operational QIPP programmes.
Provide effective support to devolved budget holders and clinical teams, ensuring mangers and clinicians are engaged in the business planning and budget management processes. Responsible for keeping the Deputy Director apprised of current financial trends with potential solutions for dealing with any overspends.
Job description
Job responsibilities
1) Operational Delivery
Work effectively as a member of the senior team to ensure high quality patient services are maintained at all times, devising and initiating corrective action where necessary.
Where required, deputise for the Service Director and represent the CSC.
2) Planning
As part of the management team, support the annual and strategic planning of the Operations Directorate taking into account impacts on the wider Trust.
In conjunction with the management team support the agreement of priorities and objectives and translate these into service targets.
Support the production of business cases / bids and where appropriate act as a project manager/project executive for service developments / capital schemes.
3) Performance Management
Support the development of a performance management framework and data required to monitor the performance of services against all national and local targets and objectives.
Prepare, interpret and circulate information to monitor the performance of services against plan, and where necessary prepare and manage corrective action.
4) Financial and Resource Management
Ensure timeliness and accuracy of business management information. Liaise with managers, clinicians and finance department to ensure shared understanding of financial issues, and that agreed strategies to meet financial targets are implemented.
Work together with the finance business partner and Operations Directorate management team to develop plans to achieve Cost Improvement Programmes and the delivery of operational QIPP programmes.
Provide effective support to devolved budget holders and clinical teams, ensuring mangers and clinicians are engaged in the business planning and budget management processes. Responsible for keeping the Deputy Director apprised of current financial trends with potential solutions for dealing with any overspends.
Person Specification
Qualifications
Essential
- Educated to degree level (A)
- Holder of a management/business qualification or comparable experience (A/L)
- Evidence of on-going professional development (A/L)
Desirable
- oMasters qualification or demonstrable equivalent managerial experience (A)
- oProject Management Qualification
Experience
Essential
- Engaging senior managers in business case development
- Significant management experience which demonstrates the ability to influence decision making and providing supportive challenge within senior management teams
- Experience of working collaboratively with a range of professionals at different levels
- Experience of planning, implement and evaluate significant programmes of work
- Experience of planning and delivering large events and conferences for both internal and external stakeholders
- Substantial project/programme/change management experience and / or evidence of overseeing a service review to completion (A/I)
- Experience of providing specialist training events/workshops
- Experience of making formal presentations to large groups
- Experience of working effectively across organisational professional boundaries in a complex organisation
- Experience of using service improvement methodology, including change management and workforce redesign with demonstrable outcomes
Desirable
- oExperience of managing and supervising staff
Knowledge and Skills
Essential
- Ability to assimilate and communicate complex information across a wide range of subjects including finances, operational, market data, political, trends, governance
- Acute analytical skills and judgement in complex, uncertain environments
- An ability to build effective working relationships at all levels and with partner organisations in a sensitive and diplomatic manner
- Excellent communicator; able to express highly complex issues both orally and in writing to a range of audiences. This includes writing reports, presentations and conducting meetings
- Able to work with service users, carers and staff to develop accessible written information for a range of stakeholders including, referrers, commissioners, service users, carers, clinical staff and business partners
- Able to manage complex work programmes, juggling several projects at the same time (I)
- Computer literate and able to use a range of software packages (particularly for publishing and maintaining databases
Desirable
- Budget and resource management
- Able to undertake surveys as required
- Good knowledge of the external political environment and developments within the NHS
Person Specification
Qualifications
Essential
- Educated to degree level (A)
- Holder of a management/business qualification or comparable experience (A/L)
- Evidence of on-going professional development (A/L)
Desirable
- oMasters qualification or demonstrable equivalent managerial experience (A)
- oProject Management Qualification
Experience
Essential
- Engaging senior managers in business case development
- Significant management experience which demonstrates the ability to influence decision making and providing supportive challenge within senior management teams
- Experience of working collaboratively with a range of professionals at different levels
- Experience of planning, implement and evaluate significant programmes of work
- Experience of planning and delivering large events and conferences for both internal and external stakeholders
- Substantial project/programme/change management experience and / or evidence of overseeing a service review to completion (A/I)
- Experience of providing specialist training events/workshops
- Experience of making formal presentations to large groups
- Experience of working effectively across organisational professional boundaries in a complex organisation
- Experience of using service improvement methodology, including change management and workforce redesign with demonstrable outcomes
Desirable
- oExperience of managing and supervising staff
Knowledge and Skills
Essential
- Ability to assimilate and communicate complex information across a wide range of subjects including finances, operational, market data, political, trends, governance
- Acute analytical skills and judgement in complex, uncertain environments
- An ability to build effective working relationships at all levels and with partner organisations in a sensitive and diplomatic manner
- Excellent communicator; able to express highly complex issues both orally and in writing to a range of audiences. This includes writing reports, presentations and conducting meetings
- Able to work with service users, carers and staff to develop accessible written information for a range of stakeholders including, referrers, commissioners, service users, carers, clinical staff and business partners
- Able to manage complex work programmes, juggling several projects at the same time (I)
- Computer literate and able to use a range of software packages (particularly for publishing and maintaining databases
Desirable
- Budget and resource management
- Able to undertake surveys as required
- Good knowledge of the external political environment and developments within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
