Job summary
We are currently looking for an Receptionist/Administrator to join our front of house admin team based at The Pier Road Project, Community Drug & Alcohol Service for adults in Bexley.
The primary responsibility of the role is to manage reception duties in a busy service and ensure there is a welcoming environment for service users and visitors. This includes greeting service users and others, answering the telephone and dealing with referrals and enquiries.
Be part of an administrative team responsible for providing comprehensive administrative support to the multi-professional team.
To undertake data inputting and collecting data for the service.
Support the service in meeting compliance within work areas in relation to Health, Safety and Security monitoring.
The Pier Road Project is an integrated service for adults living in the London Borough of Bexley who are experiencing substance misuse problems. We also support families and friends of those affected.
As a service we pride ourselves on being friendly and supportive. Staff are actively encouraged to access training and further their professional development. This is supported by an experienced, skilled, and highly knowledgeable multidisciplinary team.
South London & Maudsley NHS Foundation Trust Addictions Clinical Academic Group, specialist and community substance misuse services across a number of London Boroughs including Bexley, Lambeth, Richmond and Wandsworth.
Main duties of the job
- Look after the reception of a busy service; receiving service users, and others and answering the telephone
- Provide comprehensive administrative support to the multi-professional team, managing queries and data entry
- To deliver a high standard of customer care
- Support the collection and updating of specific service-related information and activity
- Assist with non-clinical processes
- Support maintenance of the service environment,to be responsible for reporting and raising building maintenance, repair and cleaning issues
- Support the team with regards to service wide roles including Rapid Response, Fire Warden duties, Health and Safety duties.
- Assist with the induction of all staff and day to day supervision of junior/temporary /volunteer administrative staff.
- To take minutes of meetings.
- In conjunction with other members of the administration team, support of the service wide cover arrangements.
- Be able to work in a flexible and open manner in line with the needs of the service.
- To participate in any training and developmental needs as required by the Business Support / Officer Manager, Service Borough Lead and Team Leaders.
- To undertake any other duties considered relevant by the service, appropriate to the banding of this post, as negotiated with the Business Support / Officer Manager and Service Borough Lead.
About us
South London and Maudsley NHS Foundation Trust(SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.
SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Lambeth, Richmond and Wandsworth.
At SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field.
Job description
Job responsibilities
- To look after the reception of a busy service; receiving service users, and others and answering the telephone and dealing with referrals and enquiries.
- Provide comprehensive administrative support to the multi-professional team with regards to the processing of clinical documentation, managing queries and data entry.
- To deliver a high standard of customer care representative of the service and the overall Trusts objectives.
- Support the collection and updating of specific service-related information and activity to ensure required Key Performance Indicators (KPI) are input in a timely fashion onto required systems.
- Assist with non-clinical processes which need to be undertaken to support clinical teams, and the overall service deliver quality patient care.
- Support maintenance of the service environment in conjunction with other members of the administration team, to be responsible for reporting and raising building maintenance, repairs and cleaning issues
- Support the team with regards to service wide roles including Rapid response, Fire Warden duties, Health and Safety duties.
- Assist with the induction of all staff and day to day supervision of junior/temporary /volunteer administrative staff.
- To take minutes of meetings.
- In conjunction with other members of the administration team, support of the service wide cover arrangements.
- Be able to work in a flexible and open manner in line with the needs of the service.
- To participate in any training and developmental needs as required by the Business Support / Officer Manager, Service Borough Lead and Team Leaders.
- To undertake any other duties considered relevant by the service, appropriate to the banding of this post, as negotiated with the Business Support / Officer Manager and Service Borough Lead.
Job description
Job responsibilities
- To look after the reception of a busy service; receiving service users, and others and answering the telephone and dealing with referrals and enquiries.
- Provide comprehensive administrative support to the multi-professional team with regards to the processing of clinical documentation, managing queries and data entry.
- To deliver a high standard of customer care representative of the service and the overall Trusts objectives.
- Support the collection and updating of specific service-related information and activity to ensure required Key Performance Indicators (KPI) are input in a timely fashion onto required systems.
- Assist with non-clinical processes which need to be undertaken to support clinical teams, and the overall service deliver quality patient care.
- Support maintenance of the service environment in conjunction with other members of the administration team, to be responsible for reporting and raising building maintenance, repairs and cleaning issues
- Support the team with regards to service wide roles including Rapid response, Fire Warden duties, Health and Safety duties.
- Assist with the induction of all staff and day to day supervision of junior/temporary /volunteer administrative staff.
- To take minutes of meetings.
- In conjunction with other members of the administration team, support of the service wide cover arrangements.
- Be able to work in a flexible and open manner in line with the needs of the service.
- To participate in any training and developmental needs as required by the Business Support / Officer Manager, Service Borough Lead and Team Leaders.
- To undertake any other duties considered relevant by the service, appropriate to the banding of this post, as negotiated with the Business Support / Officer Manager and Service Borough Lead.
Person Specification
Education and Qualification
Essential
- Good standard of general education including English and Mathematics achieving grades A-C
- One year's experience as a receptionist and/or secretary in an office environment.
- Good written communication skills
Desirable
- Administration qualification or demonstrable experience
- NVQ Level II/III Recognised administration or secretarial qualification.
Experience
Essential
- Demonstrable experience of practice and procedures relevant to the area of work
- Maintaining the quality and integrity of data along with Awareness and understanding of the importance of maintaining confidentiality and integrity of data.
- Ability to work under pressure in potentially stressful situations and Prioritising and organising workloads to meet required deadlines
- Experience in using Microsoft Office packages (Word, Outlook and Excel)
Desirable
- Experience of working in an NHS environment
- To have an understanding of mental health awareness
- Experience of health or social care electronic patient record systems
Knowledge and Skills
Essential
- Demonstrate the ability to produce/present documentation to a high standard
- Ability to work alone and as part of a team and Ability to use own initiative Flexible attitude
- Excellent interpersonal, verbal and written communication skills
- Ability to multi-task and prioritise/plan workload
- Ability to remain calm and compassionate when dealing with distressed clients and others.
- Good organisational skills Knowledge of administrative/office systems
- Recognition of own strengths and weaknesses
Desirable
- Knowledge and understanding of the Electronic Patient Journey System (ePJS)
- Experience of Racial Awareness/Diversity Training.
Person Specification
Education and Qualification
Essential
- Good standard of general education including English and Mathematics achieving grades A-C
- One year's experience as a receptionist and/or secretary in an office environment.
- Good written communication skills
Desirable
- Administration qualification or demonstrable experience
- NVQ Level II/III Recognised administration or secretarial qualification.
Experience
Essential
- Demonstrable experience of practice and procedures relevant to the area of work
- Maintaining the quality and integrity of data along with Awareness and understanding of the importance of maintaining confidentiality and integrity of data.
- Ability to work under pressure in potentially stressful situations and Prioritising and organising workloads to meet required deadlines
- Experience in using Microsoft Office packages (Word, Outlook and Excel)
Desirable
- Experience of working in an NHS environment
- To have an understanding of mental health awareness
- Experience of health or social care electronic patient record systems
Knowledge and Skills
Essential
- Demonstrate the ability to produce/present documentation to a high standard
- Ability to work alone and as part of a team and Ability to use own initiative Flexible attitude
- Excellent interpersonal, verbal and written communication skills
- Ability to multi-task and prioritise/plan workload
- Ability to remain calm and compassionate when dealing with distressed clients and others.
- Good organisational skills Knowledge of administrative/office systems
- Recognition of own strengths and weaknesses
Desirable
- Knowledge and understanding of the Electronic Patient Journey System (ePJS)
- Experience of Racial Awareness/Diversity Training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
