Peer Digital Engagement Officer

Job description

Job responsibilities

1) To proactively manage a caseload of up to 15 individuals at any one time, and a learner group

2) To recruit a Digital Assistant to work with the digital learner group

3) To recruit service users to attend digital groups four times per year4) To facilitate an effective peer support process that supports service users to enhance their ICT and digital skills 5) Attending external ICT providers with service users as and when required6) Helping service users to disclose their health needs to ICT providers7) Supporting individual learner needs whilst completing online training8) To record all information accurately on vocational databases on a daily basis

9) To participate in service evaluation when necessary

Person Specification

Qualifications

Essential

• Good basic level of education with at least 5 GCSE grades A to C (or equivalent) including English and Mathematics, or relevant qualifications at NVQ level 3 or relevant industry experience
• A recognised qualification in ICT: ITQ, ECDL OR significant experience using ICT skills- data entry, Word, Outlook, Excel, PowerPoint

Experience

Essential

• Personal experience of using mental health services
• Experience of working with individuals with mental health needs or other excluded populations within health, social care, education / training or the voluntary sector
• Experience of supporting vulnerable individuals with ICT / digital and education needs
• Experience of working within an inner city environment and working with a diverse population

Knowledge

Essential

• Knowledge of peer support theories and practice
• Working knowledge of the barriers encountered by individuals with mental health needs when accessing ICT and education opportunities
• Knowledge of equality and diversity policies and practise
• Knowledge of mental health systems locally and nationally

Skills

Essential

• Ability to work in a person-centred way when assisting service users with their ICT / digital and learner needs
• Ability to develop effective working partnerships with service users and other ICT providers using excellent communication skills
• Ability to negotiate and advocate as and when necessary
• Ability to plan and prioritise workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

LAMBETH VOCATIONAL SERVICES

3-6 BEALE HOUSE, LINGHAM STREET

LONDON

SW9 9HG

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)