South London and Maudsley NHS Foundation Trust

111 First Crisis Hub Practitioner

The closing date is 27 January 2026

Job summary

The "First for Mental Health NHS 111 Press 2" (NHS 111 MH) initiative is a nationally mandated programme established by NHS England to transform the way people experiencing mental health difficulties access urgent advice, triage, and crisis support. It addresses long-standing challenges in emergency mental healthcare by providing a single, easily accessible telephone route for members of the public, carers, and professionals--including the police and London Ambulance Service (LAS)--who need timely assistance for individuals experiencing acute mental health symptoms.

To deliver this mandate across South London, a collaborative model has been established through the South London Partnership (SLP). This partnership is composed of three major mental health Trusts:

South London and Maudsley NHS Foundation Trust (SLaM)
Oxleas NHS Foundation Trust
South West London and St George's Mental Health NHS Trust (SWLStG)

Within the SLP arrangement, SLaM acts as the lead provider, overseeing the coordination and implementation of the service for the entire region. As part of this structure, a single centralised hub has been developed to manage all NHS 111 Press 2 mental health calls for South London. This hub functions as an all-age, 24/7 point of contact for anyone experiencing a mental health crisis--or for those supporting someone in crisis--ensuring that urgent assistance is accessible every day of the year, regardless of time or location.

Main duties of the job

Clinical

Answer all calls received in a professional manner, screen and prioritise these calls appropriately.Demonstrate good risk assessment and management skills, ensuring that the decisions made regarding calls are in the best interest of service users' needs and safety. This may include transferring calls to appropriate specialist skill sets, e.g. CAMHS.Respond to calls within the time limits set out in the service's operational policy.Undertake clinical triaging of calls to the service deciding on the correct pathway for the call.Refer/signpost callers to the appropriate downstream services, including non-statutory, third sector services.Maintain a good public image of the Trust and the service by dealing with calls in a professional manner.Be aware of appropriate referral and escalation procedures in relation to difficult calls, and utilise appropriate frameworks such as Trusted Assessment.Maintain clear and effective liaison and communication with other services.To be responsible for the maintenance of accurate and comprehensive patient records.Participate in clinical supervision in relation to the role.To supervise junior staff.

About us

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated therefore have a comprehensive benefits package on offerSome of our amazing benefits are highlighted here:- Generous pay, pensions and annual leave.- Work life balance and supportive of a range of flexible working options- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes- Car lease, our staff benefits from competitive deals to lease cars- Accommodation, our staff benefits from keyworker housing available which is available on selected sites- NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.Other benefits include:o Counselling serviceso Wellbeing eventso Long service awardso Cycle to work schemeo Season ticket loano Staff restaurants

Date posted

13 January 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£42,939 to £50,697 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

334-NUR-7684374-TA

Job locations

Bernard Weatherill House

8 Mint Walk

Croydon

CR0 1EA

Job description

Job responsibilities

Managerial

To be aware of the individual needs of other team members, giving support and guidance as necessary.
To participate in orientation and induction of new staff.
To deputise for the Advance Practitioner and ensure that there are no issues around team performance in their absence.
To provide supervision and annual appraisals to individuals and giving constructive and regular feedback which help those individuals to reflect on their work, understand their objectives and monitor their progress.
Participate constructively in own supervision and annual appraisal process.
To take charge of the shift as required and supervise the work of others.
To assist in completing Quality Audit documentation and all other audits relevant to the service as required.
To reflect on everyday practice and identify areas where improvements in safety or quality can be made.
To participate in an on-going monitoring and evaluation of the service, ensuring that all the required data is collected.
To monitor and report serious incidents and near misses so appropriate action can be taken.
To undertake any other duties as identified by the Line Manager.

Job description

Job responsibilities

Managerial

To be aware of the individual needs of other team members, giving support and guidance as necessary.
To participate in orientation and induction of new staff.
To deputise for the Advance Practitioner and ensure that there are no issues around team performance in their absence.
To provide supervision and annual appraisals to individuals and giving constructive and regular feedback which help those individuals to reflect on their work, understand their objectives and monitor their progress.
Participate constructively in own supervision and annual appraisal process.
To take charge of the shift as required and supervise the work of others.
To assist in completing Quality Audit documentation and all other audits relevant to the service as required.
To reflect on everyday practice and identify areas where improvements in safety or quality can be made.
To participate in an on-going monitoring and evaluation of the service, ensuring that all the required data is collected.
To monitor and report serious incidents and near misses so appropriate action can be taken.
To undertake any other duties as identified by the Line Manager.

Person Specification

Qualifications

Essential

NMC Registration as RMN, or current registration with relevant professional body

Desirable

Mentorship qualification or equivalent
Evidence of post registration training

Experience

Essential

Previous experience as a clinician in an acute or community mental health setting.
Evidence of continuing professional development

Desirable

Ability and experience in dealing with developing and implementing systems that support clinical excellence
Experience of providing good customer service

Person Specification

Qualifications

Essential

NMC Registration as RMN, or current registration with relevant professional body

Desirable

Mentorship qualification or equivalent
Evidence of post registration training

Experience

Essential

Previous experience as a clinician in an acute or community mental health setting.
Evidence of continuing professional development

Desirable

Ability and experience in dealing with developing and implementing systems that support clinical excellence
Experience of providing good customer service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Bernard Weatherill House

8 Mint Walk

Croydon

CR0 1EA

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Bernard Weatherill House

8 Mint Walk

Croydon

CR0 1EA

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)