Job summary
We are looking to appoint 3 exceptional Clinicians with a significant level of operational management experience in health or social care, to take the role of General Manager within the Southwark Directorate. This is an exciting opportunity for an enthusiastic, dedicated, person- focused and experienced individual to apply for the role.
This is an exciting time to join us - we're developing new ways of working, and are looking for a strong leader to help us achieve our vision. You'll have demonstrable management experience within the NHS or related fields, and significant experience of working with clinicians and multi- disciplinary teams to achieve service improvement.
Please note there are 3 available roles which will be recruited via a centralised process:
- General Manager - Inpatients
- Urgent Care Group Clinical Service Manager
- Community Group Clinical Service Manager
Please specify on your application which role you feel you would be most suited to. The panel will have the final decision on the day.
Main duties of the job
The Group Service Manager role will be responsible for the daily management of nominated services within the Operational Directorate. They are responsible for ensuring delivery of all aspects of their services and will provide day to day leadership to their teams. They will provide line management to Clinical Service Leads with your group of services, ensuring their services deliver the highest standards of care to our patients/service.
About us
South London and Maudsley NHS Foundation Trust
The Trust is part of King's Health Partners Academic Health Sciences Centre (AHSC), which includes seven hospitals and over 150 community based services. The South London and Maudsley NHS Foundation Trust has through King's Health Partners (KHP) established a pioneering collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts.
The South London and Maudsley NHS Foundation Trust provides a full range of mental health services to the people of Croydon, Lambeth, Southwark, and Lewisham as well as national & specialist outpatient services and CAMHS inpatient wards with outreach adolescent services in SE London and Kent.
The South London and Maudsley NHS Foundation Trust is committed to innovation, effective interventions and improved service user outcomes. The Trust has a broad range of staff in all disciplines with the widest range of skills and interests that provides many opportunities for new Psychiatrists to thrive and develop. It provides mental health services to the people of Lambeth, Southwark, Lewisham and Croydon. It also provides specialist services to people across the UK and inpatient services to Kent.
Job description
Job responsibilities
Community Group Clinical Service Manager:
Responsible for community services this includes demand and capacity management , ensuring services are delivered within neighbourhood integrated models of community mental health care, ensuring Clinical Service Leads are leading actions for the appropriate management of caseloads and waits, proactive intervention including community crisis intervention where required, outcomes-based working and DIALOG+, interfacing with specialist teams to meet the total needs of patients and ensuring effective working for patients with a Learning Disability or Autistic people who are within the core community offer. Clear oversight of the dynamic support register and appropriate interface. The role also includes leading the local delivery of Trust objectives, ensuring high-quality care consistent with the CQC fundamental standards, safeguarding principles, trust values, strategy and adherence to corporate policies.
Urgent Care Group Clinical Service Manager
For urgent care services this includes demand and capacity and optimising Length of Stay through facilitating discharge, identifying effective alternative pathways to admission and active crisis response, supporting people to remain in the community, reducing delayed clinically ready for discharge and responding to super-stranded patients groups including those on acute mental health wards with a Learning Disability or Autistic people.
General Manager - Inpatients
The General Manager - Inpatients role will be responsible for the daily operational management of all inpatient services in the operational directorate. Their aim is to ensure integrated clinical, operational, quality, and financial outcomes are achieved for inpatient services. They will provide leadership to Inpatient Matrons ensuring their services deliver the highest standards of clinical care to our patients, covering all aspects of the quality agenda and all elements of operational leadership for the services in that group. nursing managers must be able to step into clinical roles, administer medication, and support Mental Health Act responsibilities.
General Manager - Inpatients
This role also includes participating in and leading the local delivery of Trust objectives, ensuring high-quality care consistent with the CQC fundamental standards, safeguarding principles, trust values, strategy and implementation of corporate policies.
The postholder is expected:
To be a visible and proactive leader acting as a clinical & operational resource and ensuring the sustained delivery of high standards of care and operational service delivery
To be responsible for current practice, identifying areas for development, and planning the appropriate change using current evidence to evaluate outcomes
To be responsible for the delivery of high-quality patient care and lead on facilitating improvement and transformational changes which impact positively on patient experience and outcomes
To recognise that effective operational delivery encompasses all elements of quality, safety, performance, workforce and finance
Job description
Job responsibilities
Community Group Clinical Service Manager:
Responsible for community services this includes demand and capacity management , ensuring services are delivered within neighbourhood integrated models of community mental health care, ensuring Clinical Service Leads are leading actions for the appropriate management of caseloads and waits, proactive intervention including community crisis intervention where required, outcomes-based working and DIALOG+, interfacing with specialist teams to meet the total needs of patients and ensuring effective working for patients with a Learning Disability or Autistic people who are within the core community offer. Clear oversight of the dynamic support register and appropriate interface. The role also includes leading the local delivery of Trust objectives, ensuring high-quality care consistent with the CQC fundamental standards, safeguarding principles, trust values, strategy and adherence to corporate policies.
Urgent Care Group Clinical Service Manager
For urgent care services this includes demand and capacity and optimising Length of Stay through facilitating discharge, identifying effective alternative pathways to admission and active crisis response, supporting people to remain in the community, reducing delayed clinically ready for discharge and responding to super-stranded patients groups including those on acute mental health wards with a Learning Disability or Autistic people.
General Manager - Inpatients
The General Manager - Inpatients role will be responsible for the daily operational management of all inpatient services in the operational directorate. Their aim is to ensure integrated clinical, operational, quality, and financial outcomes are achieved for inpatient services. They will provide leadership to Inpatient Matrons ensuring their services deliver the highest standards of clinical care to our patients, covering all aspects of the quality agenda and all elements of operational leadership for the services in that group. nursing managers must be able to step into clinical roles, administer medication, and support Mental Health Act responsibilities.
General Manager - Inpatients
This role also includes participating in and leading the local delivery of Trust objectives, ensuring high-quality care consistent with the CQC fundamental standards, safeguarding principles, trust values, strategy and implementation of corporate policies.
The postholder is expected:
To be a visible and proactive leader acting as a clinical & operational resource and ensuring the sustained delivery of high standards of care and operational service delivery
To be responsible for current practice, identifying areas for development, and planning the appropriate change using current evidence to evaluate outcomes
To be responsible for the delivery of high-quality patient care and lead on facilitating improvement and transformational changes which impact positively on patient experience and outcomes
To recognise that effective operational delivery encompasses all elements of quality, safety, performance, workforce and finance
Person Specification
Qualifications
Essential
- oRecognised Professional Qualification -Registered Mental Nurse or RMN, RN, Social Work (DipSW/CQSW) Psychology or other allied professions
- oEducated to Degree level
- oExtensive post-registration professional development
Desirable
- oManagement Course or relevant evidenced Continuous Professional Development.
Experience
Essential
- oclinical and operational experience in mental health services
- oExperience at a management/Clinical level, collaborating and working to improve service delivery, leading and managing team leaders.
- oExperience of working in a multi-cultural environment and knowledge of methods to develop culturally sensitive practice
- oPartnership working with other statutory and voluntary agencies
- oExperience managing and monitoring performance.
- oExperience management budgets and finances.
Desirable
- oExperience of contributing at conferences and publications.
- oExperience of participating in Quality improvement, transformation and/or research projects
Knowledge
Essential
- oknowledge of the current policy context and the implications for mental health workforce, MDT working and trauma informed care
- oKnowledge of the national direction of travel for mental health
- oKnowledge and understanding of CQC standards and the quality improvement agenda for the directorate.
- oworking knowledge of relevant legislation and policies associated with Mental Health Care
Desirable
- oTraining in Coaching skills
Skills
Essential
- oAble to communicate issues to a range of audiences
- oAbility to represent trust and multiple services to external partners
- oAbility to establish credibility and good working relationships with representatives of external agencies and other stakeholders, and manage those relationships with sensitivity and compassion
- oAble to identify key issues from complex documents and plan for operationalising
Desirable
- oAble to work on several projects simultaneously using project management skills
Values
Essential
- oHighly motivated and able to work independently as well as team, prioritising work and effectively dealing with competing demands
- oDemonstrate high degree of self-awareness, able to demonstrate appropriate use of authority, providing a clear and unambiguous role within the senior management team
Person Specification
Qualifications
Essential
- oRecognised Professional Qualification -Registered Mental Nurse or RMN, RN, Social Work (DipSW/CQSW) Psychology or other allied professions
- oEducated to Degree level
- oExtensive post-registration professional development
Desirable
- oManagement Course or relevant evidenced Continuous Professional Development.
Experience
Essential
- oclinical and operational experience in mental health services
- oExperience at a management/Clinical level, collaborating and working to improve service delivery, leading and managing team leaders.
- oExperience of working in a multi-cultural environment and knowledge of methods to develop culturally sensitive practice
- oPartnership working with other statutory and voluntary agencies
- oExperience managing and monitoring performance.
- oExperience management budgets and finances.
Desirable
- oExperience of contributing at conferences and publications.
- oExperience of participating in Quality improvement, transformation and/or research projects
Knowledge
Essential
- oknowledge of the current policy context and the implications for mental health workforce, MDT working and trauma informed care
- oKnowledge of the national direction of travel for mental health
- oKnowledge and understanding of CQC standards and the quality improvement agenda for the directorate.
- oworking knowledge of relevant legislation and policies associated with Mental Health Care
Desirable
- oTraining in Coaching skills
Skills
Essential
- oAble to communicate issues to a range of audiences
- oAbility to represent trust and multiple services to external partners
- oAbility to establish credibility and good working relationships with representatives of external agencies and other stakeholders, and manage those relationships with sensitivity and compassion
- oAble to identify key issues from complex documents and plan for operationalising
Desirable
- oAble to work on several projects simultaneously using project management skills
Values
Essential
- oHighly motivated and able to work independently as well as team, prioritising work and effectively dealing with competing demands
- oDemonstrate high degree of self-awareness, able to demonstrate appropriate use of authority, providing a clear and unambiguous role within the senior management team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
