Job summary
The Band 8a Senior Facilities and Technical Systems Manager will provide senior strategicand operational leadership for all Trust-wide portering, and reception services across all SLaMsites, alongside responsibility for overseeing the operational integrity and optimisation of keyEstates technical systems. These include (but are not limited to) BMS, Access Control, CCTV,Fire Alarms, and Intercom systems. This role ensures the effective delivery of responsive frontof-house services, while supporting the technical infrastructure that underpins safe, secure,and efficient healthcare environments across the Trust.You will ensure full integration and continuous improvement
Main duties of the job
Provide visible and accountable leadership across portering, reception and estatestechnical systems services.o Lead service transformation projects to improve user experience, security, and technicalintegration across sites.o Ensure systems-based services (e.g. fire alarms, CCTV, access control) operateeffectively, responding to faults, performance data, and service issues promptly.o Champion data-driven decision-making
About us
At South London and Maudsley, we are committed to fostering an environment where leadership, innovation, and collaboration are encouraged. We value the development of our staff and offer access to a range of professional learning opportunities.We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at South London and Maudsley. It's important to us that you are valued and appreciated and that is why we have a comprehensive benefits package on offer
Few benefits are highlighted here:
Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
Work life balance, flexible working and support with a range of flexible options, such as: part-time working and job sharing.
Career development, there are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
For a full list of our benefits please visit: https://www.slam.nhs.uk/media/421262/Working%20at%20SLaM.pdf
Job description
Job responsibilities
Leadership & Operations Provide visible and accountable leadership across portering, reception and estatestechnical systems services. Lead service transformation projects to improve user experience, security, and technicalintegration across sites. Ensure systems-based services (e.g. fire alarms, CCTV, access control) operateeffectively, responding to faults, performance data, and service issues promptly. Champion data-driven decision-making through reporting on system use, maintenancetrends, and compliance metrics.Technical Systems Oversight Act as the professional lead for the operational delivery of Estates technical systems,including CCTV, Access Control, BMS, and Intercoms. Ensure regular Planned Preventative Maintenance (PPM) is delivered and documentedacross all relevant systems. Provide advice, training, and guidance to Estates teams and site users on systemfunctionality and correct usage. Collaborate with Capital Projects, ensuring new systems installations are fit-for-purposeand integrated with existing infrastructure, including supporting witness testing, andcommissioning.
Please see attached JD for the entire Role & Responsibilities.
Job description
Job responsibilities
Leadership & Operations Provide visible and accountable leadership across portering, reception and estatestechnical systems services. Lead service transformation projects to improve user experience, security, and technicalintegration across sites. Ensure systems-based services (e.g. fire alarms, CCTV, access control) operateeffectively, responding to faults, performance data, and service issues promptly. Champion data-driven decision-making through reporting on system use, maintenancetrends, and compliance metrics.Technical Systems Oversight Act as the professional lead for the operational delivery of Estates technical systems,including CCTV, Access Control, BMS, and Intercoms. Ensure regular Planned Preventative Maintenance (PPM) is delivered and documentedacross all relevant systems. Provide advice, training, and guidance to Estates teams and site users on systemfunctionality and correct usage. Collaborate with Capital Projects, ensuring new systems installations are fit-for-purposeand integrated with existing infrastructure, including supporting witness testing, andcommissioning.
Please see attached JD for the entire Role & Responsibilities.
Person Specification
Qualifications
Essential
- Professional knowledge acquired through degree or equivalent experience.
- Customer Service Certification (A)
- Security Training Qualification such as SIA (A)
Desirable
- Degree level or equivalent experience in Facilities Management with a focus on operational excellence (A, I)
- Specialist knowledge acquired through post-graduate courses and experience to master's equivalent level.
- Degree, diploma in Management
- Project Management (Prince 2)
Experience
Essential
- Considerable senior management experience in Facilities, Estates or Soft FM services
- Experience managing portering and reception or equivalent customer-facing teams (
- Proven track record of managing and improving building systems such as BMS, CCTV, Access Control, and Fire Alarms
- Experience leading service transformation, audits, and continuous improvement initiatives
- Experience supporting or leading technical commissioning of systems within capital projects
Desirable
- Experience working in secure or mental health environments
- Experience delivering training to frontline staff on estates systems use or processes
- Experience developing or reviewing system-based risk assessments or emergency plans
- Demonstrated contract management experience, including performance reviews and compliance monitoring
Knowledge & Skills
Essential
- Demonstrated contract management experience, including performance reviews and compliance monitoring reports, lead meetings, and respond to service user feedback.
- Strong leadership and people management skills, including supporting diverse teams across multiple sites
- Knowledge of Estates systems integration and operations (BMS, Access, Fire Alarm, CCTV)
- Excellent communication skills, with ability to translate technical detail into accessible language
- Strong understanding of compliance frameworks and statutory obligations (e.g. HTMs, HBNs, H&S legislation)
- Ability to manage competing priorities and react quickly to operational or technical incidents
Desirable
- Sound understanding and skill in HR processes including grievance, disciplinary and consultation procedures
- Ability to coach and support team leaders across multiple sites
- Proficiency in using Estates/CAFM systems (e.g. Planet, Concept Evolution)
- Familiarity with NHS capital project and commissioning processes
- Awareness of security and environmental best practice within healthcare settings
- Skilled in analysing data to identify trends, inform decisions, and prepare reports or business cases
Other Attributes
Essential
- Customer-focused with a strong drive for quality service delivery
- Flexible, pragmatic and able to work under pressure
- Excellent communication skills, capable of conveying complex information clearly to various stakeholders.
- Proactive problem-solving approach, resilient, and capable of managing emotionally demanding situations
Person Specification
Qualifications
Essential
- Professional knowledge acquired through degree or equivalent experience.
- Customer Service Certification (A)
- Security Training Qualification such as SIA (A)
Desirable
- Degree level or equivalent experience in Facilities Management with a focus on operational excellence (A, I)
- Specialist knowledge acquired through post-graduate courses and experience to master's equivalent level.
- Degree, diploma in Management
- Project Management (Prince 2)
Experience
Essential
- Considerable senior management experience in Facilities, Estates or Soft FM services
- Experience managing portering and reception or equivalent customer-facing teams (
- Proven track record of managing and improving building systems such as BMS, CCTV, Access Control, and Fire Alarms
- Experience leading service transformation, audits, and continuous improvement initiatives
- Experience supporting or leading technical commissioning of systems within capital projects
Desirable
- Experience working in secure or mental health environments
- Experience delivering training to frontline staff on estates systems use or processes
- Experience developing or reviewing system-based risk assessments or emergency plans
- Demonstrated contract management experience, including performance reviews and compliance monitoring
Knowledge & Skills
Essential
- Demonstrated contract management experience, including performance reviews and compliance monitoring reports, lead meetings, and respond to service user feedback.
- Strong leadership and people management skills, including supporting diverse teams across multiple sites
- Knowledge of Estates systems integration and operations (BMS, Access, Fire Alarm, CCTV)
- Excellent communication skills, with ability to translate technical detail into accessible language
- Strong understanding of compliance frameworks and statutory obligations (e.g. HTMs, HBNs, H&S legislation)
- Ability to manage competing priorities and react quickly to operational or technical incidents
Desirable
- Sound understanding and skill in HR processes including grievance, disciplinary and consultation procedures
- Ability to coach and support team leaders across multiple sites
- Proficiency in using Estates/CAFM systems (e.g. Planet, Concept Evolution)
- Familiarity with NHS capital project and commissioning processes
- Awareness of security and environmental best practice within healthcare settings
- Skilled in analysing data to identify trends, inform decisions, and prepare reports or business cases
Other Attributes
Essential
- Customer-focused with a strong drive for quality service delivery
- Flexible, pragmatic and able to work under pressure
- Excellent communication skills, capable of conveying complex information clearly to various stakeholders.
- Proactive problem-solving approach, resilient, and capable of managing emotionally demanding situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
