Job summary
To provide a high quality administrative and secretarial service to the multi-professional team.
To support, manage and monitor the day to day administration for the community service.
Support the team with monitoring service related activity data.
Main duties of the job
To provide a high quality administrative and secretarial service to the multi-professional team.
To support, manage and monitor the day to day administration for the Community service.
To provide ad-hoc support for the other community sites when required.
Support the team with monitoring service related activity data.
About us
The Lambeth Living Well Centres serves a diverse population of over 1.1 million across the boroughs of Lambeth, Lewisham, Southwark and Croydon, as well as offering national services for patients who are resistant to treatment.
It provides treatment for 9,600 people, of whom 5,600 are on the Care Programme Approach, and its services include acute inpatient care, complex care, and community teams covering recovery and early intervention. It has 1900 staff in 74 teams, and 270 acute inpatient beds, 44 PICU beds, 86 Rehabilitation beds and 300 Supported
Accommodation placements.
The Lambeth Living Well Centre has an annual budget of 128.5 million (health and social care). A robust Financial Strategy Plan has been developed to achieve financial balance over three years, including elimination of agency/bank costs, introduction of non-pay controls and elimination of overspill.
Care and Promoting Recovery. The development of the four care pathways is a major service transformation programme and the key strategy for maximising service efficiency and delivery of savings without adversely affecting patient care, including the consistent setting and monitoring of standards across the pathways.
Job description
Job responsibilities
1. Responsible for the day-to-day administration within the community service.
2. To be proficient with Microsoft office applications on behalf of the clinical team, including booking appointments with the consultants and the care co-ordinators.
3. Deal sensitively with patients, patient's relatives and clinical staff and ensure
that urgent matters are drawn to the attention of relevant staff quickly and accurately.
4. Responsible for the recording, maintaining, updating and accuracy of clinical activity and patient information pertaining to the service. Ensure activity on the ePJS is accurate.
5. To process referrals accurately for the team.
6. To pull data accurate date from epjs and Deming as required for the team.
7. To be involved with the induction and liaising with digital services to get new staff to the team onto the system.
8. Maintain office systems, enabling the prompt retrieval of information.
9. To maintain and ensure high levels of data collection and data quality for the service, achieving 100% accuracy in specific identified areas in line with Trust targets.
10. To support and work in close liaison with multi-professional team.
11. To be involved in staff meetings and discussions as appropriate.
12. To have basic knowledge of digital services to assist colleagues with IT tasks.
13. To takes minutes as required at various meetings and attend Teams morning handover meetings as required.
14. Support the service wide and local administrative cover arrangements.
15. To work on other sites as required.
16. To be responsible for booking interpreters, request for vouchers as required.
17. To provide Ad-hoc administrative and project support
18. Process e-procurements requests when required.
19. To undertake task deemed necessary to the grade and the needs of the service.
Job description
Job responsibilities
1. Responsible for the day-to-day administration within the community service.
2. To be proficient with Microsoft office applications on behalf of the clinical team, including booking appointments with the consultants and the care co-ordinators.
3. Deal sensitively with patients, patient's relatives and clinical staff and ensure
that urgent matters are drawn to the attention of relevant staff quickly and accurately.
4. Responsible for the recording, maintaining, updating and accuracy of clinical activity and patient information pertaining to the service. Ensure activity on the ePJS is accurate.
5. To process referrals accurately for the team.
6. To pull data accurate date from epjs and Deming as required for the team.
7. To be involved with the induction and liaising with digital services to get new staff to the team onto the system.
8. Maintain office systems, enabling the prompt retrieval of information.
9. To maintain and ensure high levels of data collection and data quality for the service, achieving 100% accuracy in specific identified areas in line with Trust targets.
10. To support and work in close liaison with multi-professional team.
11. To be involved in staff meetings and discussions as appropriate.
12. To have basic knowledge of digital services to assist colleagues with IT tasks.
13. To takes minutes as required at various meetings and attend Teams morning handover meetings as required.
14. Support the service wide and local administrative cover arrangements.
15. To work on other sites as required.
16. To be responsible for booking interpreters, request for vouchers as required.
17. To provide Ad-hoc administrative and project support
18. Process e-procurements requests when required.
19. To undertake task deemed necessary to the grade and the needs of the service.
Person Specification
Essential and Desirable
Essential
- Secretarial qualification or demonstrable experience Good standard of general education including English and Mathematics gaining grades A-C.
- Intermediate/ advance experience with Excel Working to tight deadlines Team working Good verbal, written communication skills
- Ability to liaise and work with all levels of staff Handling confidential information with tact and diplomacy Developing and implementing administrative systems
Desirable
- Worked in an NHS environment
- Experience of working with mental health patients An understanding of Electronic Patient Journey System
- Experience of organising meetings and events and workshops
Person Specification
Essential and Desirable
Essential
- Secretarial qualification or demonstrable experience Good standard of general education including English and Mathematics gaining grades A-C.
- Intermediate/ advance experience with Excel Working to tight deadlines Team working Good verbal, written communication skills
- Ability to liaise and work with all levels of staff Handling confidential information with tact and diplomacy Developing and implementing administrative systems
Desirable
- Worked in an NHS environment
- Experience of working with mental health patients An understanding of Electronic Patient Journey System
- Experience of organising meetings and events and workshops
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
