Informatics Requirements Coordinator

Job description

Job responsibilities

Key Responsibilities

Programme / Project Coordination

Support the planning, delivery, and monitoring of the Informatics programme of work.

Coordinate project meetings, produce agendas, take minutes, and track actions.

Assist in developing project documentation including plans, risk registers, and highlight reports.

Monitor progress against project milestones, escalating risks or issues where appropriate.

Support business partners with tracking of change requests, maintenance and improvements to published projects.

Data Analysis & Reporting

Undertake quantitative data analysis and validation to support programme delivery.

Produce accurate and timely performance reports, dashboards, and / or presentations for stakeholders.

Assist in identifying trends, risks, and opportunities from data to inform decision-making.

Stakeholder Engagement

Build and maintain effective relationships with colleagues across clinical, operational, and corporate services.

Act as a key point of contact for informatics requirements and queries, providing timely and accurate responses.

Communicate technical information clearly and appropriately for both technical and non-technical audiences.

Governance & Assurance

Ensure that programme and project documentation meets Trust standards and analytical best practice.

Adhere to information governance requirements and maintain confidentiality of data at all times.

Support audit, assurance, data validation processes related to Informatics projects.

General Responsibilities

Promote the values and culture of the Trust, ensuring all work supports improved outcomes for people who use mental health services.

Participate in personal and professional development, keeping skills and knowledge up to date.

Carry out any other duties within the scope and spirit of the role, as required by the line manager.

Working Relationships

Informatics Business Partners, Heads of Informatics, and Associate Director of Informatics

Informatics and wider Digital Services colleagues

Clinical and operational service leads, and other customers across the organisation

External system suppliers and partner organisations

Freedom to Act

The post-holder will work with a degree of autonomy, guided by defined programme objectives and policies. They will be expected to plan and prioritise their own workload, escalating complex issues as appropriate.

Physical, Mental & Emotional Effort

Frequent use of IT systems requiring concentration and attention to detail.

Regular requirement to analyse complex data and information.

Exposure to emotionally challenging subject matter when working with mental health service data.

Values & Behaviours

The post-holder is expected to uphold and role-model the Trusts values at all times, fostering a culture of respect, inclusivity, and continuous improvement.

Flexible, proactive, and solution-focused approach.

Commitment to continuous improvement.

Person Specification

Qualifications

Essential

• Educated to degree level in a relevant subject (e.g., health informatics, computer science, social sciences) or equivalent experience.
• Evidence of ongoing professional development relevant to informatics, programme/project management or data analysis.

Desirable

• Formal project/programme management qualification (e.g., PRINCE2 Practitioner, AgilePM, MSP Foundation).
• Postgraduate / professional qualification in research / advanced statistics
• Further training or qualification in data analysis or business intelligence.

Knowledge and Skills

Essential

• Experience of data analysis, reporting and producing reports / dashboards using Excel, SQL and / or BI tools
• Experience of project coordination in complex organisations, engaging multidisciplinary stakeholders and managing competing priorities.
• Developing reporting solutions to meet the business needs of the organisation including clinical data quality, performance management and reporting issues
• Understanding of change management processes and information governance within a BI / Informatics environment.
• Committed to continuous improvement in data quality, processes and reporting.
• Strong analytical skills; ability to interpret trends and generate insight.
• Ability and experience of preparing and presenting clear reports (written & spoken) and analyses to a range of stakeholders.
• Proficient use of MS Office software, including, but not limited to, Outlook, Word, PowerPoint, Excel and OneDrive.
• Dynamic, commercial, customer driven, delivery focused attitude.
• Good technical knowledge of information systems and their application to clinical services.
• Ability to work under pressure.
• Negotiating and influencing skills .
• Ability work on own initiative, prioritising your own work to meet deadlines, escalating issues to line manager when necessary.
• Excellent communication and interpersonal skills, including with people at different levels.
• A flexible and innovative approach to problem solving.
• Ability to see information from different perspectives.

Desirable

• Understand of ITIL good practice in a work environment.
• Knowledge and awareness of clinical information systems within the NHS.
• Knowledge of mental health services or NHS data models.
• Knowledge of statistical concepts and research methods
• Specialist knowledge and experience of statistical and / or analytical techniques and procedures specific to NHS Mental Health Trust Information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

JWH

Croydon

CR0 1FE

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)