South London and Maudsley NHS Foundation Trust

Right Care Flow Coordinator

The closing date is 25 November 2025

Job summary

An opportunity has arisen for a Right Care Coordinator in our Right Care Team based at the Ladywell Hospital in Lewisham. The post holder will work as an experienced mental health support worker with our experienced service manager to facilitate discharge at the earliest opportunity for people that have been admitted into hospital.

The Right Care Practitioner will work across the Ladywell Unit wards and outside the borough, where and when necessary.

The primary purpose of this post is to support the Right Care Team in reducing length of stay within inpatient and complex care services and creating capacity and flow across the whole mental health system.

For further details please refer to attached advertisement.

Main duties of the job

Main duties of the job

o To work in collaboration with a broad range of professionals to gain intelligence regarding inpatient demand and anticipated discharges and extended periods of leave.

o To work closely with ward teams to support staff to be proactive about discharge planning from day one of admission.

o To be integral to decision-making about patient care and discharge in liaison with all other health professionals

o To assist the multidisciplinary team in diffusing difficult situations when discharge plans become complex or there is conflict with the carers / other health professionals and escalate to the Right Care Lead as necessary

o To work closely with multi-disciplinary teams to standardise good discharge planning practice throughout the Directorate.

o To communicate with all members of the multidisciplinary team when a concern is raised regarding a patients discharge, escalating to the Right Care Lead as necessary.

o To ensure good communication with patients and carers about plans for discharge.

oTo be a visible presence on the inpatient wards to follow through with actions.

For further details, please refer to attached P.S.

About us

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer

Some of our benefits are highlighted here:

  • Generous pay, pensions and leave,we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
  • Work life balance,flexible working and support a range of flexible options, such as: part-time working and job sharing.
  • Career development,There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
  • Car lease,our staff benefits from competitive deals to lease cars
  • Accommodation,our staff benefits from keyworker housing available which is available on selected sites
  • NHS discounts,with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.

Other benefits include:

  • Counselling services
  • Wellbeing events
  • Long service awards
  • Cycle to work scheme
  • Season ticket loan
  • Childcare vouchers
  • Staff restaurants

We look forward to receiving your application

Details

Date posted

11 November 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£37,259 to £45,356 a year Per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

334-NCL-7575311-MU

Job locations

Ladywell Unit

Lewisham High Street University Lewisham Hospital

London

SE13 6LW


Job description

Job responsibilities

Detailed job description and main responsibilities

To liaise on a daily basis with the inpatient wards to understand any plans for movement, i.e., section 17 leave or discharge.

To work collaboratively with the health care professionals, patients and carers to ensure appropriate standards of care and communication are met.

To support advanced planning across 7 days.

To support forecasting by ensuring estimated discharge dates are recorded and updated.

To employ excellent clinical and communication skills with inpatient colleagues to achieve optimum utilisation of beds.

To ensure accurate bed state information is maintained in conjunction with the inpatients wards and Acute Referral Centre (ARC) including admissions, discharges, patients on leave or AWOL and anticipated Mental Health Act Assessments and CTO recalls.

To record patient flow data accurately ensuring all information is captured and updated from daily ward reviews, bed management, DCCM and FEDS.

To identify and escalate barriers to discharge to the Right Care Lead and any other relevant parties using initiative and sound clinical judgment.

To provide early warning of patient flow risks, considering potential solutions and taking corrective action as appropriate and / or escalating as required.

For further details please refer to attached P.S.

For further details / informal visits contact: Lucy Sangowawa

Job description

Job responsibilities

Detailed job description and main responsibilities

To liaise on a daily basis with the inpatient wards to understand any plans for movement, i.e., section 17 leave or discharge.

To work collaboratively with the health care professionals, patients and carers to ensure appropriate standards of care and communication are met.

To support advanced planning across 7 days.

To support forecasting by ensuring estimated discharge dates are recorded and updated.

To employ excellent clinical and communication skills with inpatient colleagues to achieve optimum utilisation of beds.

To ensure accurate bed state information is maintained in conjunction with the inpatients wards and Acute Referral Centre (ARC) including admissions, discharges, patients on leave or AWOL and anticipated Mental Health Act Assessments and CTO recalls.

To record patient flow data accurately ensuring all information is captured and updated from daily ward reviews, bed management, DCCM and FEDS.

To identify and escalate barriers to discharge to the Right Care Lead and any other relevant parties using initiative and sound clinical judgment.

To provide early warning of patient flow risks, considering potential solutions and taking corrective action as appropriate and / or escalating as required.

For further details please refer to attached P.S.

For further details / informal visits contact: Lucy Sangowawa

Person Specification

essential

Essential

  • Suitability to role, previous experince

Desirable

  • Excellent communication skills - verbal and written

Esesntial

Essential

  • Degree level qualification or significant equivalent experience.
  • Experience and knowledge of mental health bed management and coordination
  • Knowledge and understanding of national mental health pathways
  • An ability to present complex situations in a clear and concise manner that promotes professional communication
  • An ability to work as with a multidisciplinary team
  • Excellent communication skills - verbal and written
  • IT skills including experience of using the full Microsoft package
  • Knowledge and experience of using NHS information systems

Desirable

  • Experience of providing supervision and appraisal
  • A good geographical knowledge of London and the UK
  • Ability to work with minimal supervision and direct own work streams
  • Ability to maintain and manage data
Person Specification

essential

Essential

  • Suitability to role, previous experince

Desirable

  • Excellent communication skills - verbal and written

Esesntial

Essential

  • Degree level qualification or significant equivalent experience.
  • Experience and knowledge of mental health bed management and coordination
  • Knowledge and understanding of national mental health pathways
  • An ability to present complex situations in a clear and concise manner that promotes professional communication
  • An ability to work as with a multidisciplinary team
  • Excellent communication skills - verbal and written
  • IT skills including experience of using the full Microsoft package
  • Knowledge and experience of using NHS information systems

Desirable

  • Experience of providing supervision and appraisal
  • A good geographical knowledge of London and the UK
  • Ability to work with minimal supervision and direct own work streams
  • Ability to maintain and manage data

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Ladywell Unit

Lewisham High Street University Lewisham Hospital

London

SE13 6LW


Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Ladywell Unit

Lewisham High Street University Lewisham Hospital

London

SE13 6LW


Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Right Care Clinical Service Lead

Lucy Sangowawa

Lucy.Sangowawa@slam.nhs.uk

02032280252

Details

Date posted

11 November 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£37,259 to £45,356 a year Per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

334-NCL-7575311-MU

Job locations

Ladywell Unit

Lewisham High Street University Lewisham Hospital

London

SE13 6LW


Supporting documents

Privacy notice

South London and Maudsley NHS Foundation Trust's privacy notice (opens in a new tab)