Job summary
This role will be based across Croydon sites, supporting the Care Transformation Programme which covers both community, and acute and urgent care.
The Community Care Development Programme supports SLaM's ambitious journey to ensure its services deliver outstanding mental health care, responding to the needs of the communities itserves - across all settings.
As part of the Croydon Directorate, the postholder will support and help deliver a range of projects and programmes. This means being able to multi-task, produce and maintain robust project documentation,drive delivery and work across clinical and service teams to enable successful change management.
The postholder will support the development of community partnership and community connection projects and communications across the Trust. This will involve the post holder developing an excellent understanding of the needs of the specific populations in the boroughs.
The postholder will create and maintain connections to community groups and organisations across South London to build strong working relationships with other healthcare providers, voluntary and community groups, small businesses and community pillars.
They will seek opportunities to participate in stakeholder forums, support in various workstreams, encouraging and supporting a partnership approach.
Main duties of the job
To coordinate and drive delivery of community partnership projects within a defined portfolio.
To support in liaising, developing and maintaining strong relationships with both healthcare and non-healthcare organisations including third sector voluntary and community organisations, faith groups, social care, housing, education and community leaders across the boroughs with a view of enhancing service delivery through partnership working.
To support in reaching, developing and managing partnerships from all sectors of the community.
To work with service users, carers, staff and community members, coordinating projects and promoting co-production service improvements and developments.
To support with mapping out community assets, working with the Trust, local authorities, and third sector umbrella organisations to scope the existing community assets in the local landscape; creating a Community Asset Database.
To research and identify groups, organisations and populations within the local community with whom the division should develop relationships.
To help realise identified community partnerships opportunities with a clear focus on delivery of Long Term Plan commitments for mental health.
To utilise project management principles, supporting the Delivery Manager and other project leads including wider clinical/operational staff, and partners including local authorities, service users and carers, and third sector organisations.
About us
By coming to work at our Trust, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities and have the chance to work alongside people who are world leaders in their field. The Trust delivered more than 14,000 training experiences in 2014: providing an extensive range of learning opportunities for staff at all levels. In addition, our workingrelationship with King's Health Partners allows those working at the Trust to get involved in academic research.
Job description
Job responsibilities
1. Project Management
Coordinate and deliver projects within the Trust to achieve beneficial change in line with SLaMs strategic objectives.
Plan, track and support the implementation of project activities working with senior leads and senior clinicians.
Develop and maintain clear project documentation covering the fundamental components of projects (scope, budgets, risks, opportunities and issues and quality requirements).
Coordinate community asset mapping. Develop, maintain and manage a clear database of community assets based on findings from scoping exercise.
Deliver timely, accurate, and comprehensive progress reports to ensure project visibility.
Support each identified project stage ensuring all relevant milestones are attained and where necessary escalating deviations through project governance to ensure projects remain on schedule, in budget or to quality specification.
Administration of project/programme meetings (e.g. preparation of agendas, circulation of papers, capture of actions and other outputs such as process maps) and fulfil role as overall governance and reporting lead for relevant projects/programmes.
Participate in and organise project reviews to support with project evaluation including identifying and implementing lessons learned.
Coordinate and support the delivery of partnership workshops and organise the logistical arrangements, papers, communications and venues.
2. Governance and Reporting
Support the COO office to coordinate, compile and deliver professional slide decks and papers that satisfy Trust governance and reporting requirements.
Receive complex information and produce reports and briefings to senior colleagues in relation to projects.
Coordinate work with clinicians, managers and other staff across the Trust to enable comprehensive and effective reporting to senior internal and external stakeholders, including community partners.
Ensure that reports are appropriately reviewed and validated before they are issued and provide high-quality analysis of the information presented so that stakeholders are given a comprehensive and considered picture of activity, service levels and any relevant issues.
3. Stakeholder Engagement
Proactively support third sector engagement across the Trust, using an Asset Based Community Development approach that builds on the assets that are found in the community and mobilises individuals, associations, and institutions to come together to realise and develop their strengths.
Coordinate and oversee projects in collaboration with stakeholders, liaising with VCSE organisations and clinical staff regularly.
Plan and run high level stakeholder events to support service development and increase SLaM visibility within the community and be responsible for supporting other team members in coordinating any partnership or engagement events across the Trust.
To support the Care Transformation Programme in building awareness of and form links between all local community connector type roles (community navigators, social prescribers, community connectors) across the Trust.
Contribute to and participate in the delivery of partnership workshops, trainings events and engagement opportunities to various groups of people including internal and external stakeholders.
Coordinate stakeholders, taking account of their levels of influence and particular interests, in a range of situations working autonomously and as part of a team.
4. Patient and Carer Race Equality Framework
SLaM is working towards being one of the leading trusts in anti-racism by 2026. To support with that goal, this role will support the delivery of the Patient and Carer Race Equality Framework (PCREF), helping the Trust build more equitable, culturally responsive services by strengthening relationships with racialised and underrepresented communities.
3. Financial Planning and Management
Track and report on project budgets.
Support as required on projects to enable best value, ensuring that robust and detailed plans are in place to deliver the required level of efficiency savings.
Support in procurement processes, including working with senior managers on specification development, liaising closely with procurement, contracting and finance teams, monitoring progress, raising POs and tracking invoices providing an end-to-end service support.
5. Personal Development
Proactively participate in management supervision, annual objective setting and appraisal processes.
Proactively identify continued professional development opportunities.
Rider Clause
This is an outline of the postholders duties and responsibilities. It is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Trust.
Job description
Job responsibilities
1. Project Management
Coordinate and deliver projects within the Trust to achieve beneficial change in line with SLaMs strategic objectives.
Plan, track and support the implementation of project activities working with senior leads and senior clinicians.
Develop and maintain clear project documentation covering the fundamental components of projects (scope, budgets, risks, opportunities and issues and quality requirements).
Coordinate community asset mapping. Develop, maintain and manage a clear database of community assets based on findings from scoping exercise.
Deliver timely, accurate, and comprehensive progress reports to ensure project visibility.
Support each identified project stage ensuring all relevant milestones are attained and where necessary escalating deviations through project governance to ensure projects remain on schedule, in budget or to quality specification.
Administration of project/programme meetings (e.g. preparation of agendas, circulation of papers, capture of actions and other outputs such as process maps) and fulfil role as overall governance and reporting lead for relevant projects/programmes.
Participate in and organise project reviews to support with project evaluation including identifying and implementing lessons learned.
Coordinate and support the delivery of partnership workshops and organise the logistical arrangements, papers, communications and venues.
2. Governance and Reporting
Support the COO office to coordinate, compile and deliver professional slide decks and papers that satisfy Trust governance and reporting requirements.
Receive complex information and produce reports and briefings to senior colleagues in relation to projects.
Coordinate work with clinicians, managers and other staff across the Trust to enable comprehensive and effective reporting to senior internal and external stakeholders, including community partners.
Ensure that reports are appropriately reviewed and validated before they are issued and provide high-quality analysis of the information presented so that stakeholders are given a comprehensive and considered picture of activity, service levels and any relevant issues.
3. Stakeholder Engagement
Proactively support third sector engagement across the Trust, using an Asset Based Community Development approach that builds on the assets that are found in the community and mobilises individuals, associations, and institutions to come together to realise and develop their strengths.
Coordinate and oversee projects in collaboration with stakeholders, liaising with VCSE organisations and clinical staff regularly.
Plan and run high level stakeholder events to support service development and increase SLaM visibility within the community and be responsible for supporting other team members in coordinating any partnership or engagement events across the Trust.
To support the Care Transformation Programme in building awareness of and form links between all local community connector type roles (community navigators, social prescribers, community connectors) across the Trust.
Contribute to and participate in the delivery of partnership workshops, trainings events and engagement opportunities to various groups of people including internal and external stakeholders.
Coordinate stakeholders, taking account of their levels of influence and particular interests, in a range of situations working autonomously and as part of a team.
4. Patient and Carer Race Equality Framework
SLaM is working towards being one of the leading trusts in anti-racism by 2026. To support with that goal, this role will support the delivery of the Patient and Carer Race Equality Framework (PCREF), helping the Trust build more equitable, culturally responsive services by strengthening relationships with racialised and underrepresented communities.
3. Financial Planning and Management
Track and report on project budgets.
Support as required on projects to enable best value, ensuring that robust and detailed plans are in place to deliver the required level of efficiency savings.
Support in procurement processes, including working with senior managers on specification development, liaising closely with procurement, contracting and finance teams, monitoring progress, raising POs and tracking invoices providing an end-to-end service support.
5. Personal Development
Proactively participate in management supervision, annual objective setting and appraisal processes.
Proactively identify continued professional development opportunities.
Rider Clause
This is an outline of the postholders duties and responsibilities. It is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Trust.
Person Specification
Qualifications
Essential
- Degree or equivalent qualification
- Evidence of continuous professional development
Desirable
- Qualification in project management
Experience
Essential
- Experience of working with communities and VCSEs, or comparable organisations
- ? Experience of developing excellent working relationships with professionals and other stake holders at all levels of an organisation
Desirable
- Project delivery experience within a healthcare setting, preferably in mental health
- Experience of working with groups of staff and patients across health communities, including working with senior clinicians and healthcare leaders
- Experience working within the NHS Experience in procurement processes, preferably within the NHS
Knowledge and Skills
Essential
- Competent with software packages (e.g. MS Word, Powerpoint, Excel, etc.) ? Able to use collaboration software (e.g. MS Teams, Zoom etc.)
- Knowledge and understanding of national, regional and local requirements to continuously improve community partnership to enhance quality and safety within mental health and learning disabilities services
- Experience of Audit and Statistical analysis and the ability to produce reports and statistical data for senior management
- Strong organisational and planning skills. Able to deliver agreed objective within an agreed timeframe
- Team working skills - able to work as a key member of small teams to achieve results, including able to encourage collaborative working to improve services and performance particularly where there is resistance to change.
- Excellent presentation and communication skills and ability to present complex project plans at an appropriate level for the audience concerned.
- Highly self-motivated. Sets themselves and helps others to set ambitious goals.
- Excellent presentation and communication skills and ability to present complex project plans at an appropriate level for the audience concerned.
- Highly self-motivated. Sets themselves and helps others to set ambitious goals.
- Able to manage and relate complex and highly sensitive information to all levels of staff within the organisation
- Good communicator, able to influence and resolve issues with key stakeholders
- Ability to write clear and concise documents
- Evidence of financial/budgetary management and monitoring skills
Desirable
- Knowledge and understanding of mental health priorities set out in the NHS Long Term Plan
- Knowledge or understanding of the boroughs, their population, community assets and needs
Person Specification
Qualifications
Essential
- Degree or equivalent qualification
- Evidence of continuous professional development
Desirable
- Qualification in project management
Experience
Essential
- Experience of working with communities and VCSEs, or comparable organisations
- ? Experience of developing excellent working relationships with professionals and other stake holders at all levels of an organisation
Desirable
- Project delivery experience within a healthcare setting, preferably in mental health
- Experience of working with groups of staff and patients across health communities, including working with senior clinicians and healthcare leaders
- Experience working within the NHS Experience in procurement processes, preferably within the NHS
Knowledge and Skills
Essential
- Competent with software packages (e.g. MS Word, Powerpoint, Excel, etc.) ? Able to use collaboration software (e.g. MS Teams, Zoom etc.)
- Knowledge and understanding of national, regional and local requirements to continuously improve community partnership to enhance quality and safety within mental health and learning disabilities services
- Experience of Audit and Statistical analysis and the ability to produce reports and statistical data for senior management
- Strong organisational and planning skills. Able to deliver agreed objective within an agreed timeframe
- Team working skills - able to work as a key member of small teams to achieve results, including able to encourage collaborative working to improve services and performance particularly where there is resistance to change.
- Excellent presentation and communication skills and ability to present complex project plans at an appropriate level for the audience concerned.
- Highly self-motivated. Sets themselves and helps others to set ambitious goals.
- Excellent presentation and communication skills and ability to present complex project plans at an appropriate level for the audience concerned.
- Highly self-motivated. Sets themselves and helps others to set ambitious goals.
- Able to manage and relate complex and highly sensitive information to all levels of staff within the organisation
- Good communicator, able to influence and resolve issues with key stakeholders
- Ability to write clear and concise documents
- Evidence of financial/budgetary management and monitoring skills
Desirable
- Knowledge and understanding of mental health priorities set out in the NHS Long Term Plan
- Knowledge or understanding of the boroughs, their population, community assets and needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
