Job summary
The postholder will support the development, delivery, and continuous refinement of the Trust's performance management framework, ensuring alignment with national guidance (e.g. NHS Oversight Framework, CQC Key Lines of Enquiry), integrated care system (ICS) priorities, and internal strategic goals.
They will work closely with clinical, corporate, and operational colleagues to provide meaningful insight from performance data, helping identify variation, drive improvement, and enhance quality and equity of care across the organisation. The postholder will also support contractual performance monitoring, assurance processes, and service development.
They will also support the development and monitoring of internal and external KPIs, identify underperformance, support resolution processes, and contribute to continuous improvement across services. The postholder will act as a bridge between operational services and strategic oversight functions to ensure that data is translated into meaningful action.
Main duties of the job
Strategic Performance Delivery
Lead the implementation and ongoing development of the performance management framework across designated service lines.
Translate complex datasets into actionable information that support operational delivery, service improvement, and strategic decision-making.
Contribute to the alignment of performance reporting with national targets, system-level priorities (e.g. ICB outcomes), and CQC inspection domains.
Operational Reporting & Data Assurance
Deliver timely and accurate performance reporting at Trust, Directorate, and service levels, including for Board reports and regulatory returns.
Work collaboratively with services to improve data quality and narrative reporting to contextualise performance variation.
Triangulate operational, financial, workforce, and quality data to support full performance monitoring.
About us
Contractual & Regulatory Oversight
Support contract performance management, including delivery against KPIs for NHSE, ICBs, local authorities, and third-party agreements.
Provide expert support in developing service specifications, KPI schedules, and SLAs.
Monitor and escalate risks to income, quality, and compliance arising from performance concerns.
Collaboration & Systems Leadership
Build productive relationships with operational, clinical, and corporate teams to embed a culture of data-led improvement.
Work alongside Business Intelligence, Finance, and Quality Improvement teams to ensure alignment in reporting and planning.
Represent the Trust at internal performance meetings and external contract performance review meetings.
Job description
Job responsibilities
Tools & Improvement
Support the development and deployment of automated dashboards and analytics tools using platforms such as Power BI.
Identify opportunities for process improvements in performance data capture, analysis, and reporting.
Facilitate thematic reviews, deep dives, and service improvement initiatives based on performance trends.
Leadership & Development
Provide supervision and mentoring to Assistant performance managers.
Contribute to internal capacity building by improving performance knowledge and understanding across teams.
Deputise for the Senior Performance Manager as required.
Job description
Job responsibilities
Tools & Improvement
Support the development and deployment of automated dashboards and analytics tools using platforms such as Power BI.
Identify opportunities for process improvements in performance data capture, analysis, and reporting.
Facilitate thematic reviews, deep dives, and service improvement initiatives based on performance trends.
Leadership & Development
Provide supervision and mentoring to Assistant performance managers.
Contribute to internal capacity building by improving performance knowledge and understanding across teams.
Deputise for the Senior Performance Manager as required.
Person Specification
Qualifications
Essential
- Degree or equivalent in relevant discipline
Desirable
- Postgraduate or management qualification
Experience
Essential
- Significant experience in NHS or public sector performance role. Experience developing KPI dashboards and reports; Supporting operational teams with performance improvement
Desirable
- Experience in a mental health or community setting - Contract performance or assurance experience
Skills
Essential
- Excellent communication, reporting, and data analysis skills. Highly proficient in Excel and data visualisation tools (e.g. Power BI)
Desirable
- Conflict resolution; BI tools (Power BI, Tableau)
Knowledge
Essential
- Understanding of ICS structures, commissioning arrangements, and contractual compliance Awareness of national mental health policy and data sets (e.g. MHSDS)
Desirable
- Legal clauses in contracts; MH policy landscape. Knowledge of service transformation, quality improvement, or outcome-based commissioning
Effort
Essential
- Willingness to travel across Trust and partner sites with a minimum 2-3 days on Trust site
Person Specification
Qualifications
Essential
- Degree or equivalent in relevant discipline
Desirable
- Postgraduate or management qualification
Experience
Essential
- Significant experience in NHS or public sector performance role. Experience developing KPI dashboards and reports; Supporting operational teams with performance improvement
Desirable
- Experience in a mental health or community setting - Contract performance or assurance experience
Skills
Essential
- Excellent communication, reporting, and data analysis skills. Highly proficient in Excel and data visualisation tools (e.g. Power BI)
Desirable
- Conflict resolution; BI tools (Power BI, Tableau)
Knowledge
Essential
- Understanding of ICS structures, commissioning arrangements, and contractual compliance Awareness of national mental health policy and data sets (e.g. MHSDS)
Desirable
- Legal clauses in contracts; MH policy landscape. Knowledge of service transformation, quality improvement, or outcome-based commissioning
Effort
Essential
- Willingness to travel across Trust and partner sites with a minimum 2-3 days on Trust site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
South London and Maudsley NHS Foundation Trust
Address
Maudsley Hospital, with responsibilities covering all Trust sites
Denmark Hill
London
SE5 8AZ
Employer's website
https://www.slam.nhs.uk/ (Opens in a new tab)
