Job summary
The receptionist plays an important role as is often the first face-to-face contact for service users and visitors to the Marina house Building, 1st Floor. The receptionist, therefore, should ensure that the experience with clinical services is efficient, effective, responsive and sensitive to all that visit Marina house and promotes the good image of the services at all times.
The receptionist is expected to provide a professional telephone service by operating a busy telephone service dealing with callers in a courteous and friendly manner. The receptionist should be able to recognise and draw urgent matters to the relevant staff and departments quickly.
The post-holder will be required to provide some administrative support to the wider teams based at the Marina House Centre as and when required.
Main duties of the job
- Meeting and greeting patients and visitors
- Answering phone and email queries
- Managing and distributing post
- Managing courier deliveries/collections
- Reporting maintenance issues, following up any outstanding issues with the appropriate people
- Maintaining the presentation of reception area
About us
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer
Some of our benefits are highlighted here:
Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
Career development, there are plenty of opportunities to progress your career and we support your development through several programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
Car lease, our staff benefits from competitive deals to lease cars
Accommodation, our staff benefits from keyworker housing available which is available on selected sites
NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:Counselling servicesWellbeing eventsCycle to work schemeSeason ticket loanChildcare vouchersStaff restaurants
Job description
Job responsibilities
- To provide reception duties which will include assisting people in a helpful, diplomatic and tactful manner, screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
- To maintain the reception area, e.g. replenishing leaflets etc. Overseeing the signing-in procedure for service users and visitors on arrival.
- To allocate interview rooms.
- To be able to act independently to ensure daily allocated tasks and on-going workload are prioritised and completed within agreed timescales whilst maintaining quality standards.
- To provide a professional and confidential administration service, that includes copy typing; preparing correspondence; documents; photocopying; filing; scanning; dealing with post, ordering stationery etc.
- To contact the Trust Estates and Facilities Department to report works for the Marina House building, as required and to assist in ensuring the reception areas is a clean and safe environment.
- Assist teams with the development of patient information and team leaflets in an organised manner.
- To attend, and actively participate in, administration team meetings to assist in the implementation and continual review of systems to ensure good practice.
- To be trained as nominated Fire Warden, First Aider and/or Health and Safety Champion if appropriate.
- To assist in service user feedback.
- To participate in development and training identified through the appraisal and supervision process.
- To attend and participate in all identified mandatory training.
- To assist with the induction of new staff.
- To ensure all duties are carried out in line with Trust policy.
- To carry out other duties appropriate to the assigned grade as required.
Job description
Job responsibilities
- To provide reception duties which will include assisting people in a helpful, diplomatic and tactful manner, screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
- To maintain the reception area, e.g. replenishing leaflets etc. Overseeing the signing-in procedure for service users and visitors on arrival.
- To allocate interview rooms.
- To be able to act independently to ensure daily allocated tasks and on-going workload are prioritised and completed within agreed timescales whilst maintaining quality standards.
- To provide a professional and confidential administration service, that includes copy typing; preparing correspondence; documents; photocopying; filing; scanning; dealing with post, ordering stationery etc.
- To contact the Trust Estates and Facilities Department to report works for the Marina House building, as required and to assist in ensuring the reception areas is a clean and safe environment.
- Assist teams with the development of patient information and team leaflets in an organised manner.
- To attend, and actively participate in, administration team meetings to assist in the implementation and continual review of systems to ensure good practice.
- To be trained as nominated Fire Warden, First Aider and/or Health and Safety Champion if appropriate.
- To assist in service user feedback.
- To participate in development and training identified through the appraisal and supervision process.
- To attend and participate in all identified mandatory training.
- To assist with the induction of new staff.
- To ensure all duties are carried out in line with Trust policy.
- To carry out other duties appropriate to the assigned grade as required.
Person Specification
Qualifications
Essential
- GCSE pass in English (or equivalent pass) (A/I)
- Have a high standard of spoken and written English, being able to communicate with a range of people on a range of matters in a calm, confident and courteous manner (A/I)
Desirable
- Knowledge and understanding of in-house systems and ePJS (A/I)
Experience
Essential
- Working knowledge of Microsoft Outlook and Word (A /I)
- Data entry (A/I)
- Ability to working under pressure whilst remaining calm and Professional (A/I)
- Awareness of health and safety
- Awareness of the importance of confidentiality and security. (A/I)
Desirable
- Working in a public facing service/role
- Previous work in the mental health setting. (A)
- Ability to contribute to own personal development (A/I)
- Experience of dealing tactfully and courteously with people with mental health needs and from diverse backgrounds (A/I)
Knowledge / Skills
Essential
- Excellent communication skills both verbal and written (A & I)
- Excellent interpersonal skills (I)
- Confident telephone manner (A & I)
- Ability to work with limited supervision (A & I)
- Punctual, reliable and flexible (A & I)
- Accurate data entry skills (A & I)
- Ability to plan, prioritise and multi-task (A & I)
- Awareness of Data Protection and Confidentiality (A & I)
- Good grammar, spelling, and punctuation (A)
Desirable
- NHS in-house systems and databases (A)
- Effective time management skills (A & I)
- Understanding of Racial Awareness and Diversity (A & I)
Person Specification
Qualifications
Essential
- GCSE pass in English (or equivalent pass) (A/I)
- Have a high standard of spoken and written English, being able to communicate with a range of people on a range of matters in a calm, confident and courteous manner (A/I)
Desirable
- Knowledge and understanding of in-house systems and ePJS (A/I)
Experience
Essential
- Working knowledge of Microsoft Outlook and Word (A /I)
- Data entry (A/I)
- Ability to working under pressure whilst remaining calm and Professional (A/I)
- Awareness of health and safety
- Awareness of the importance of confidentiality and security. (A/I)
Desirable
- Working in a public facing service/role
- Previous work in the mental health setting. (A)
- Ability to contribute to own personal development (A/I)
- Experience of dealing tactfully and courteously with people with mental health needs and from diverse backgrounds (A/I)
Knowledge / Skills
Essential
- Excellent communication skills both verbal and written (A & I)
- Excellent interpersonal skills (I)
- Confident telephone manner (A & I)
- Ability to work with limited supervision (A & I)
- Punctual, reliable and flexible (A & I)
- Accurate data entry skills (A & I)
- Ability to plan, prioritise and multi-task (A & I)
- Awareness of Data Protection and Confidentiality (A & I)
- Good grammar, spelling, and punctuation (A)
Desirable
- NHS in-house systems and databases (A)
- Effective time management skills (A & I)
- Understanding of Racial Awareness and Diversity (A & I)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
