Job summary
The Southwark Directorate is recruiting a dynamic and visionary Service Manager to lead two vital services within the urgent care pathway: the Health Based Place of Safety (HBPoS) and the Mental Health Urgent Treatment Centre (MHUTC).
HBPoS is a six-bedded unit at Maudsley Hospital, part of the South London hub for patients detained under Sections 136 and 135 of the Mental Health Act. The unit is undergoing significant transformation, and the post holder will lead this innovation, ensuring safe, compassionate, and high-quality care.
MHUTC is a new service in development, designed to provide rapid assessment and treatment for individuals in mental health crisis. The post holder will play a key role in co-producing its design and implementation with system partners and stakeholders.
Key responsibilities include:
Strategic and operational leadership across both services.Driving service innovation and continuous improvement.Collaborating across the urgent care pathway and supporting Trust-wide objectives.
We are seeking a candidate with:
Proven operational leadership in mental health or urgent care.Strong clinical governance and quality improvement expertise.A strategic, creative mindset and resilience in fast-paced settings.
If you're passionate about improving urgent mental health care and want to join an ambitious, forward-thinking team, we encourage you to apply.
For more information or an informal discussion, please contact the recruiting manager
Main duties of the job
- Provision of leadership to HBPoS and MHUTC teams in conjunction with the Consultant and Team Manager to co-ordinate, develop and manage the service's strategic and operational plans.
- Management of the clinical teams to ensure integrated clinical, operational, quality and financial outcomes are achieved within the service line.
- Joint accountability with the lead clinician to ensure good throughput management utilising demand and capacity information.
- Exercising systematic clinical governance of their professional practice and that of the team.
- Provision of specialist components of the service by coordinating and planning, considering the training, skill mix and experience of the team alongside the leadership team.
-
To lead working with colleagues on the regular and systematic evaluation of care standards via formal audit or other methods, ensuring that any necessary changes are implemented.Use real time data to drive daily operational decisions.o To provide strong effective and decisive clinical leadership to Team leaders ensure a high standard of patient care is achieved.o To lead on the development and implementation of effective systems for monitoring and improving the quality of urgent care and performance across the MDT, as well as expected Trust KPIs for the pathway.
For further details please refer to attached JD
About us
Benefits offered by SLAM:
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It's important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.
Some of our benefits are highlighted here:
- Generous pay, pensions, and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
- Work life balance, flexible working and supporting a range of flexible options, such as: part-time working and job sharing.
- Career development, there are plenty of opportunities to progress your career and we support your development through several programs such as leadership, mentoring, coaching, positive people management, collective leadership, and other talent programmes
Job description
Job responsibilities
Leadership & Management of people
The service manager is accountable for people management and development across their services. They will ensure people are focused and efficient in their roles and are achieving in individual and service KPIs. Robust performance and attendance management will be fundamental to ensuring service objectives are achieved and problem areas identified at an early stage with solutions quickly implemented.
Key Performing Indicators
- Through coaching and feedback, drives a performance achieving culture ensuring people are carrying out their roles to the highest possible standard and that they understand the key measures for success
- Ensures structures are in place so the teams are aware of and can pursue the aims, objectives and overall strategy of the service, thereby contributing to the overall development of clinical services provided.
- Ensures timely and reliable recruitment decisions and ensures effective management of staff induction and ongoing supervision for all staff, ensuring formal appraisal carried out in line with trust policy. Identifies staff training & development needs and liaises with trust & external training resources to meet these, ensuring provision of specialist teaching and training while promoting continuing professional development
- Provides guidance and support to team members in meeting individual and team objectives through structured performance management processes, seeking advice from human resources and applying Trust Policy as needed.
- Takes responsibility for coordinating input of sessional & temporary staff in services.
- Undertakes teaching/training activities within the trust
For further details please refer to attached JD.
Job description
Job responsibilities
Leadership & Management of people
The service manager is accountable for people management and development across their services. They will ensure people are focused and efficient in their roles and are achieving in individual and service KPIs. Robust performance and attendance management will be fundamental to ensuring service objectives are achieved and problem areas identified at an early stage with solutions quickly implemented.
Key Performing Indicators
- Through coaching and feedback, drives a performance achieving culture ensuring people are carrying out their roles to the highest possible standard and that they understand the key measures for success
- Ensures structures are in place so the teams are aware of and can pursue the aims, objectives and overall strategy of the service, thereby contributing to the overall development of clinical services provided.
- Ensures timely and reliable recruitment decisions and ensures effective management of staff induction and ongoing supervision for all staff, ensuring formal appraisal carried out in line with trust policy. Identifies staff training & development needs and liaises with trust & external training resources to meet these, ensuring provision of specialist teaching and training while promoting continuing professional development
- Provides guidance and support to team members in meeting individual and team objectives through structured performance management processes, seeking advice from human resources and applying Trust Policy as needed.
- Takes responsibility for coordinating input of sessional & temporary staff in services.
- Undertakes teaching/training activities within the trust
For further details please refer to attached JD.
Person Specification
Qualifications
Essential
- Recognised Professional Qualification in Social Work (DipSW/CQSW), Mental Health Nursing (RMN), Psychology or any allied health profession
- Bachelor's degree (in relevant discipline) or equivalent experience
- Evidence of continued professional development
Desirable
- Masters level education (in relevant discipline) or equivalent experience
- Post-graduate qualification in Healthcare Management/Business Studies
- A commitment to Quality Improvement and/or QI training
Experience
Essential
- Experience of leading, and co-ordinating complex multidisciplinary clinical services
- Experience of change management and workforce redesign to deliver organisational goals
- Experience of managing budgets and resources effectively
- Experience of performance management of service delivery, staff and processes to ensure local and national targets are consistently achieved
- Experience in managing urgent care and flow functions
- Experience management budgets and finances
Desirable
- Experience of Project Management
- Experience of leading business planning processes and delivering targets within an agreed budget
- Experience in working closely with acute care and other urgent care partners to support mental health patients
Knowledge
Essential
- Specialist clinical knowledge relevant to the service, including evidence based practice/research methodology
- Knowledge of performance management methods/procedures, supervision and appraisals
- Understanding of the legislative and quality frameworks that govern provision of mental health and social care.
- Knowledge and experience of PSIRF implementation and embedding LFPSE (Learning from Patient Safety events)
- An appreciation of the unique needs of patients from diverse cultural communities
Desirable
- Knowledge of the national trajectory for urgent care
Skills and Values
Essential
- Leadership skills especially the ability to lead and manage change through influence without direct management
- Able to work collaboratively with professional leads and quality and to ensure safe and effective practice
- Excellent report writing and presentation skills and proven ability to evaluate services and present findings to stakeholders
- Able to lead and generate a clear sense of direction for the service and its employees
- Able to set objective measurements and develop monitoring systems to inform the organisation
- Able to demonstrate a strong commitment to equal opportunities and equal access with a practical approach to ensure that policies are applicable to practice
Desirable
- Highly motivated and able to work independently as well as team, prioritising work and effectively dealing with competing demands
- Can demonstrate a high level of perseverance, being committed to seeing plans through to their conclusion within agreed time scales.
Person Specification
Qualifications
Essential
- Recognised Professional Qualification in Social Work (DipSW/CQSW), Mental Health Nursing (RMN), Psychology or any allied health profession
- Bachelor's degree (in relevant discipline) or equivalent experience
- Evidence of continued professional development
Desirable
- Masters level education (in relevant discipline) or equivalent experience
- Post-graduate qualification in Healthcare Management/Business Studies
- A commitment to Quality Improvement and/or QI training
Experience
Essential
- Experience of leading, and co-ordinating complex multidisciplinary clinical services
- Experience of change management and workforce redesign to deliver organisational goals
- Experience of managing budgets and resources effectively
- Experience of performance management of service delivery, staff and processes to ensure local and national targets are consistently achieved
- Experience in managing urgent care and flow functions
- Experience management budgets and finances
Desirable
- Experience of Project Management
- Experience of leading business planning processes and delivering targets within an agreed budget
- Experience in working closely with acute care and other urgent care partners to support mental health patients
Knowledge
Essential
- Specialist clinical knowledge relevant to the service, including evidence based practice/research methodology
- Knowledge of performance management methods/procedures, supervision and appraisals
- Understanding of the legislative and quality frameworks that govern provision of mental health and social care.
- Knowledge and experience of PSIRF implementation and embedding LFPSE (Learning from Patient Safety events)
- An appreciation of the unique needs of patients from diverse cultural communities
Desirable
- Knowledge of the national trajectory for urgent care
Skills and Values
Essential
- Leadership skills especially the ability to lead and manage change through influence without direct management
- Able to work collaboratively with professional leads and quality and to ensure safe and effective practice
- Excellent report writing and presentation skills and proven ability to evaluate services and present findings to stakeholders
- Able to lead and generate a clear sense of direction for the service and its employees
- Able to set objective measurements and develop monitoring systems to inform the organisation
- Able to demonstrate a strong commitment to equal opportunities and equal access with a practical approach to ensure that policies are applicable to practice
Desirable
- Highly motivated and able to work independently as well as team, prioritising work and effectively dealing with competing demands
- Can demonstrate a high level of perseverance, being committed to seeing plans through to their conclusion within agreed time scales.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
