Job summary
Job Purpose:
We are seeking an experienced and compassionate administrator to join a newly developed service which forms part of the Specialist Perinatal Mental Health Service in South London and Maudsley NHS Foundation Trust.
The aims of the service are to support the delivery of trauma-informed care in maternity settings and increase access to psychological therapies for people who are experiencing mental health difficulties arising from, or related to, the maternity experience (e.g., in the context of childbirth or when there is the loss of a baby).
Main duties of the job
Key Responsibilities:
o To support the multidisciplinary members of the Helix service by providing administration that is efficient, timely, effective and well organised.
o To prioritise your own workload and use initiative when dealing with queries from health professionals and members of the public, promoting the professional and caring image of the service.
o Respond to incoming inquiries by phone and email.
o Receive and greet service users and visitors in an efficient, calm and courteous manner; reassuring service users who can be distressed and confused, or seeking assistance.
o Registering new referrals onto the patient information system.
o Arrange clinical appointments as necessary - To be the point of contact for appointments, keeping clear records of appointments made.
o To organise and coordinate meetings with some minute taking.
o Assisting with the collating and processing of feedback forms.
o Ordering office supplies and dealing with supplies deliveries.
o Managing office space.
o To report any maintenance issues that may arise in the clinic and office areas.
o To work in a flexible and open manner in line with the needs of the service and attend regular supervision meetings.
oTo undertake any other duties considered relevant by the management of the service that is appropriate to the banding of this post, as negotiated with the Team Leader.
About us
The aims of the Helix service are to support the delivery of trauma-informed care in maternity settings and increase access to psychological therapies for people who are experiencing mental health difficulties arising from, or related to, the maternity experience (e.g., in the context of childbirth or when there is the loss of a baby).
This role requires discretion and the ability to work unsupervised.
Job description
Job responsibilities
Job description
Person Specification
Qualifications
Essential
- oGood general education with English and Maths to GCSE standard or equivalent.
Desirable
- oAdministration or secretarial qualification.
Experience
Essential
- oRelevant experience working as an administrator within a health setting
- oExperience of working under pressure and also dealing tactfully and courteously with people on a range of matters in a calm, professional, confident and courteous manner
- oStrong organisational and time management abilities
Desirable
- oExperience of working in a mental health setting with people from diverse backgrounds
- oAbility to effectively prioritise tasks and maintain the quality of own work
Knowledge / Skills
Essential
- oProficiency in Microsoft Office Suite (Teams, Word, Excel and Outlook)
- oExcellent written and spoken communication skills
Desirable
- oAttention to detail and accuracy in completing tasks
- oBasic experience of inputting data and information onto electronic systems
- oKnowledge and understanding of patient information systems / ePJS
Person Specification
Qualifications
Essential
- oGood general education with English and Maths to GCSE standard or equivalent.
Desirable
- oAdministration or secretarial qualification.
Experience
Essential
- oRelevant experience working as an administrator within a health setting
- oExperience of working under pressure and also dealing tactfully and courteously with people on a range of matters in a calm, professional, confident and courteous manner
- oStrong organisational and time management abilities
Desirable
- oExperience of working in a mental health setting with people from diverse backgrounds
- oAbility to effectively prioritise tasks and maintain the quality of own work
Knowledge / Skills
Essential
- oProficiency in Microsoft Office Suite (Teams, Word, Excel and Outlook)
- oExcellent written and spoken communication skills
Desirable
- oAttention to detail and accuracy in completing tasks
- oBasic experience of inputting data and information onto electronic systems
- oKnowledge and understanding of patient information systems / ePJS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
