Job summary
We are seeking a motivated and experiencedAdministrative Support Officerto join ourPrimary Care Mental Health Team (PCMHT) - Southwark North. This is a key role within a fast-paced, multidisciplinary service supporting individuals with mental health needs.
You will provide high-quality administrative support to a team of clinicians and support staff, helping to ensure the smooth running of the service and contributing to the delivery of excellent patient care.
This is a full-time position, workingMonday to Friday, 09:00-17:00, withone day per week working from home. On-site attendance is required for induction, training, and ad hoc meetings as directed by the Business Manager.
Please note: This post may close earlier than the advertised date if a high volume of applications is received.
Main duties of the job
- Provide proactive and comprehensive administrative support to a multidisciplinary team.
- Act as the first point of contact for telephone, email, and in-person enquiries from service users, carers, GPs, and other professionals.
- Deliver a high standard of customer service in line with Trust values.
- Process referrals and clinical correspondence using theelectronic Patient Journey System (ePJS).
- Support reception duties twice weekly and as required by the Business Manager.
- Assist with monthly health and safety checks and follow up on any required actions.
- Manage stock ordering and procurement of goods/services up to £500, including raising purchase orders and liaising with suppliers.
- Provide flexible administrative cover across the service as directed.
About us
Working for our team:
ThePrimary Care Community Mental Health Teams (PCMHTs)provide assessments and short-term interventions for individuals with mental health needs. Our teams include nurses, doctors, psychologists, psychotherapists, occupational therapists, and specialist support workers offering employment advice, benefits support, and social inclusion services.
We work closely with acute and crisis services, as well as primary care providers, to ensure that service users receive the right care at the right time. Southwark is served by two PCMHTs aligned with local Primary Care Networks.
You will be joining a supportive and collaborative team committed to delivering high-quality, person-centred care. Regular supervision and development opportunities are provided to support your growth in the role.
Job description
Job responsibilities
Detailed job description and main responsibilities:
The successful candidate will:
- Provide efficient administrative support to ensure the effective operation of the PCMHT Southwark North.
- Manage incoming referrals and clinical documentation, ensuring accurate data entry and timely processing.
- Communicate effectively with service users, many of whom may be experiencing mental health challenges, as well as with internal and external stakeholders.
- Demonstrate strong IT skills, particularly in Microsoft Office 365 (Outlook, Word, Excel).
- Maintain confidentiality and adhere to data protection policies at all times.
- Support the team with reception duties, procurement processes, and health and safety responsibilities.
- Be flexible and responsive to the changing needs of the service, with the ability to manage multiple tasks and work under pressure.
You will be expected to work within the teams policies and procedures and contribute to a positive and inclusive working environment.
Job description
Job responsibilities
Detailed job description and main responsibilities:
The successful candidate will:
- Provide efficient administrative support to ensure the effective operation of the PCMHT Southwark North.
- Manage incoming referrals and clinical documentation, ensuring accurate data entry and timely processing.
- Communicate effectively with service users, many of whom may be experiencing mental health challenges, as well as with internal and external stakeholders.
- Demonstrate strong IT skills, particularly in Microsoft Office 365 (Outlook, Word, Excel).
- Maintain confidentiality and adhere to data protection policies at all times.
- Support the team with reception duties, procurement processes, and health and safety responsibilities.
- Be flexible and responsive to the changing needs of the service, with the ability to manage multiple tasks and work under pressure.
You will be expected to work within the teams policies and procedures and contribute to a positive and inclusive working environment.
Person Specification
Qualifications
Essential
- NVQ level 3 in Admin or equivalent experience
- Good standard of general education including English
Desirable
- Experience in the NHS or similar large complex organisation
Experience
Essential
- Experience of working with mental health patients
- Working to tight deadlines
- Team working
- Handling confidential information
- Supporting junior administrative staff
- Diary Management and Booking systems
Desirable
- An understanding of Electronic Patient Journey System
Skills
Essential
- Ability to interpret and follow written guidelines
- An eye for detail
- Proficient in Microsoft Outlook, Word, Excel and PowerPoint
- Good verbal communication
- Good written communication
- Ability to liaise and work with all levels of staff
- Able to use your own initiative and work unsupervised
- Knowledge of H&S requirements
Desirable
- Tact/diplomacy
- Flexibility
Person Specification
Qualifications
Essential
- NVQ level 3 in Admin or equivalent experience
- Good standard of general education including English
Desirable
- Experience in the NHS or similar large complex organisation
Experience
Essential
- Experience of working with mental health patients
- Working to tight deadlines
- Team working
- Handling confidential information
- Supporting junior administrative staff
- Diary Management and Booking systems
Desirable
- An understanding of Electronic Patient Journey System
Skills
Essential
- Ability to interpret and follow written guidelines
- An eye for detail
- Proficient in Microsoft Outlook, Word, Excel and PowerPoint
- Good verbal communication
- Good written communication
- Ability to liaise and work with all levels of staff
- Able to use your own initiative and work unsupervised
- Knowledge of H&S requirements
Desirable
- Tact/diplomacy
- Flexibility
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
South London and Maudsley NHS Foundation Trust
Address
PCMHT Southwark North Team, Chaucer Resource Centre
13 Ann Moss Way
London
SE16 2TH
Employer's website
https://www.slam.nhs.uk/ (Opens in a new tab)
