Job summary
Previous applicants need not apply.
The post-holder will be responsible for the provision of a high quality, effective and well-organised administrative and secretarial service to the Assessment and Liaison Team. The post-holder will be expected to work on his/her own initiative and as part of a team. Communications and Working Relationships: Lead Community Practitioner Daily Business Manager Daily Administration Team Daily Multidisciplinary Team Daily Service Users/Carers/General Public Regularly Estates and Facilities Team As necessary Finance Department As necessary GPs and other agencies As necessary Other Teams/Departments/Wards As necessary Head of Pathway As necessary
Main duties of the job
(a) To provide the MDT with a professional and confidential administration service, to include, referrals processing, data reporting, uploading patient information on the trust's system, typing correspondences, minute taking, photocopying, filing and scanning.(b) To assist people in a helpful, diplomatic and tactful manner, screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.(c) To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.(d) Ability to work in an unpredictable pattern, dealing with frequent interruptions.(e) Organise the booking of interpreters and translation of correspondence, where appropriate.(f) To arrange appointments and meetings on behalf of all team members as required.
About us
Benefits:
Some of our benefits are highlighted here:
Generous pay, pensions and leave,we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
Work life balance,flexible working and support a range of flexible options, such as: part-time working and job sharing.
Career development,There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
NHS discounts,with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
Counselling services
Wellbeing events
Long service awards
Cycle to work scheme
Season ticket loan
We look forward to receiving your application.
Job description
Job responsibilities
(a) To provide the MDT with a professional and confidential administration service, to include, referrals processing, data reporting, uploading patient information on the trust's system, typing correspondences, minute taking, photocopying, filing and scanning.(b) To assist people in a helpful, diplomatic and tactful manner, screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.(c) To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.(d) Ability to work in an unpredictable pattern, dealing with frequent interruptions.(e) Organise the booking of interpreters and translation of correspondence, where appropriate.(f) To arrange appointments and meetings on behalf of all team members as required.(g) Make travel arrangements for the team when required.(h) Order stationery and be responsible for the following up of orders to ensure delivery and correct receipt of stock for the team, as required.(i) To add referrals to the Trust patient database within 24 hours of receipt.(j) Oversee the patient database, ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.(k) To contribute to the compliance of Health and Safety requirements as requested by management. May be required to become Health and Safety Champion depending on service need.(l) Support admin trainees and temporary staff(m) To contact Trust Estates and Facilities Department to report any faults or works that need to be undertaken.
Job description
Job responsibilities
(a) To provide the MDT with a professional and confidential administration service, to include, referrals processing, data reporting, uploading patient information on the trust's system, typing correspondences, minute taking, photocopying, filing and scanning.(b) To assist people in a helpful, diplomatic and tactful manner, screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.(c) To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.(d) Ability to work in an unpredictable pattern, dealing with frequent interruptions.(e) Organise the booking of interpreters and translation of correspondence, where appropriate.(f) To arrange appointments and meetings on behalf of all team members as required.(g) Make travel arrangements for the team when required.(h) Order stationery and be responsible for the following up of orders to ensure delivery and correct receipt of stock for the team, as required.(i) To add referrals to the Trust patient database within 24 hours of receipt.(j) Oversee the patient database, ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.(k) To contribute to the compliance of Health and Safety requirements as requested by management. May be required to become Health and Safety Champion depending on service need.(l) Support admin trainees and temporary staff(m) To contact Trust Estates and Facilities Department to report any faults or works that need to be undertaken.
Person Specification
Qualifications
Essential
- Good standard of general education including English and Mathematics achieving grades A-C
- Good Written Communication skills
Desirable
- Secretarial/business qualification ECDL
Experience
Essential
- Previous demonstrable administrative experience supporting senior staff in a complex organisation
- Previous demonstrable experience of working to tight deadlines
- Developing and implementing administrative systems
- Handling confidential information
- Supporting data collection
Desirable
- Experience of working in an NHS environment, in a framework of confidentiality, ideally in a community mental health team setting
- Knowledge and understanding of the Electronic Patient Journey System (ePJS)
Skills & Knowledge
Essential
- Referrals processing
- Intermediate skills in Excel, Word and Outlook
- Organising meetings and Minute taking/action logs
- Ability to work using your own initiative and unsupervised
Person Specification
Qualifications
Essential
- Good standard of general education including English and Mathematics achieving grades A-C
- Good Written Communication skills
Desirable
- Secretarial/business qualification ECDL
Experience
Essential
- Previous demonstrable administrative experience supporting senior staff in a complex organisation
- Previous demonstrable experience of working to tight deadlines
- Developing and implementing administrative systems
- Handling confidential information
- Supporting data collection
Desirable
- Experience of working in an NHS environment, in a framework of confidentiality, ideally in a community mental health team setting
- Knowledge and understanding of the Electronic Patient Journey System (ePJS)
Skills & Knowledge
Essential
- Referrals processing
- Intermediate skills in Excel, Word and Outlook
- Organising meetings and Minute taking/action logs
- Ability to work using your own initiative and unsupervised
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
