Job summary
Do you want an opportunity to make a positive difference for service users and carers? Do you thrive in an environment that combines project work with relationship building? We are looking for an enthusiastic and motivated Project Coordinator to join the Strategic Planning and Equalities team for the last few months of the Patient and Carer Stories Project.
This project has been coproduced with service users and carers over the last few years, testing out new ways of collecting information on service user and carer experiences. The project is due to end in January 2026, and we need a Project Coordinator to support the final stages of delivery and evaluation.
How to apply:
This role is suitable for SLAM employees looking for an acting up or secondment opportunity. Please contact us to discuss your suitability for the role before applying.
For your written application, please keep your supporting statement short and include examples of:
Main duties of the job
As the project is coming to its final stages, some of what is in the original job description is no longer relevant. We have highlighted here what we see as the key activities and requirements for the remaining period.
The Project Coordinator (Qualitative Measures) will be responsible for day to day delivery of the Patient and Carer Stories Project. They will report to the Engagement and Stakeholder Manager and work closely with the Patient Stories Analyst.
As part of a smallteam they will coordinate activities related to the successful implementation of the project, ensuring that people's stories can make an impact. They will also support evaluation and look at how learning from the project can be shared.
About us
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.
Some of our benefits are highlighted here:
- Generous pay, pensions and leave,we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
- Work life balance,flexible working and support a range of flexible options, such as: part-time working and job sharing.
- Career development,There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- NHS discounts,with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
- Counselling services
- Wellbeing events
- Long service awards
- Cycle to work scheme
- Season ticket loan
- Childcare vouchers
Location
The main base for this role is at Trust headquarters - located at Denmark Hill less than 5 minutes from the train station (zone 2). You will need to be able to work face to face and travel to different locations in the areas the Trust serves, for example to promote the project or meet with story collectors.
Job description
Job responsibilities
The Project Coordinator will be responsible for coordinating and supporting up to 20 service users and carers who collect the qualitative information as part of this project. These service users and carers are referred to as Story Collectors.
We are looking someone who can establish and develop relationships with service users and carers quickly and sensitively, is able to coordinate project work under minimum supervision, and who is also proactive and can contribute to activities to bring the project to its completion.
Key activities October 2025 January 2026:
-
Organise story collection either by linking directly with service users and carers or by coordinating meetings with Story Collectors. This will includecoordinate bookings of rooms and face to face meetings.
-
Continue targeted engagement work with specific seldom heard groups to ensure that they can share their experiences.
Key skills and requirements:
Working with service users and carers
Administrative duties
-
Support the administration of the Patient and Carer Stories Steering Group meetings including taking minutes and maintaining associated records for a variety of workstreams, e.g. attendees lists, feedback and action logs
The post holder must be committed to treat service users, carers and staff with respect and dignity at all times. Having a personable manner and the ability to deal sensitively with people from diverse backgrounds is essential.
While lived experience of mental health services is listed as an essential requirement in the person specification, there is flexibility on this due to the stage of the project. Personal insight into mental health service provision would be advantageous.
Recruitment process
We will invite shortlisted candidates to an assessment and interview in the week commencing 8th September. (Dates may change).
Job description
Job responsibilities
The Project Coordinator will be responsible for coordinating and supporting up to 20 service users and carers who collect the qualitative information as part of this project. These service users and carers are referred to as Story Collectors.
We are looking someone who can establish and develop relationships with service users and carers quickly and sensitively, is able to coordinate project work under minimum supervision, and who is also proactive and can contribute to activities to bring the project to its completion.
Key activities October 2025 January 2026:
-
Organise story collection either by linking directly with service users and carers or by coordinating meetings with Story Collectors. This will includecoordinate bookings of rooms and face to face meetings.
-
Continue targeted engagement work with specific seldom heard groups to ensure that they can share their experiences.
Key skills and requirements:
Working with service users and carers
Administrative duties
-
Support the administration of the Patient and Carer Stories Steering Group meetings including taking minutes and maintaining associated records for a variety of workstreams, e.g. attendees lists, feedback and action logs
The post holder must be committed to treat service users, carers and staff with respect and dignity at all times. Having a personable manner and the ability to deal sensitively with people from diverse backgrounds is essential.
While lived experience of mental health services is listed as an essential requirement in the person specification, there is flexibility on this due to the stage of the project. Personal insight into mental health service provision would be advantageous.
Recruitment process
We will invite shortlisted candidates to an assessment and interview in the week commencing 8th September. (Dates may change).
Person Specification
Qualifications
Essential
- Training to undergraduate degree level or relevant equivalent experience with examples of continued professional development.
Experience
Essential
- Experience of working with a wide range of stakeholders from diverse backgrounds (e.g. communities, service users, patients and carers, healthcare professionals and staff)
- Demonstrable and strong experience of administrative work, managing a busy and demanding workload to meet deadlines
Desirable
- Experience of working in a small team as part of a larger organisation
- Experience of co-production, joint working or partnership working
Knowledge and Skills
Essential
- Good communication skills both written and verbal, with the ability to adapt communication and engagement styles to different audiences (e.g. children and young people and those with learning disabilities)
- An understanding of and commitment to data protection and patient confidentiality
- Knowledge of recruiting, supporting, engaging, and managing people
Person Specification
Qualifications
Essential
- Training to undergraduate degree level or relevant equivalent experience with examples of continued professional development.
Experience
Essential
- Experience of working with a wide range of stakeholders from diverse backgrounds (e.g. communities, service users, patients and carers, healthcare professionals and staff)
- Demonstrable and strong experience of administrative work, managing a busy and demanding workload to meet deadlines
Desirable
- Experience of working in a small team as part of a larger organisation
- Experience of co-production, joint working or partnership working
Knowledge and Skills
Essential
- Good communication skills both written and verbal, with the ability to adapt communication and engagement styles to different audiences (e.g. children and young people and those with learning disabilities)
- An understanding of and commitment to data protection and patient confidentiality
- Knowledge of recruiting, supporting, engaging, and managing people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
