CAMHS Crisis Line Practitioner

Job description

Job responsibilities

Job Purpose:

The SLP CAMHS Crisis Line aims to provide short-term, targeted telephone interventions to support young people in distress, as well as providing advice and support for parents and carers who have concerns about their child or young persons mental health.

The SLP CAMHS Crisis Line aims to de-escalate crises - reducing unnecessary A&E presentations (and potentially admissions) via alternative routes of support.

Key Responsibilities:

The post holder will respond to out of hours calls accessed via the Crisis Line, offering advice, support and guidance. To be aware of, and ensure that, the care team support the holistic needs of all children and young people, such as psychological, social, physical, recreational and spiritual needs.

As part of your role, you will be expected to:

Undertake an immediate risk assessment of the young person using your communication skills and clinical knowledge to ensure that any advice or guidance given is appropriate and robust.

Provide immediate crisis counselling support to children and young people in significant distress, offering a friendly and supportive voice during this time.

Help the child or young person engage in any safety plan they have formulated with their community teams, in order to minimise any potential risk issues that may become apparent during the call.

Communicate with parents and carers to provide child and adolescent mental health expertise and advice in relation to their child or young person, reminding them of any plans put in place by CAMHS. If unknown to services, to help them formulate a plan that helps meet the immediate risk issues in relation to the child or young person which would allow their parents or carers to feel supported in managing them at home.

Liaise with other mental health professionals, as well as the emergency services to provide support and advice regarding children and young people they may have been called to attend out-of-hours.

Work across the clinical systems used by the South London Partnership to access the clinical notes of children and young people to provide an individualised crisis response.

After a telephone call has been completed, to liaise with professionals known to the young person in order to notify them of any risk issues or outcomes as a result of the call.

Contributing towards the on-going quality of service and care, to identify any risk issues in relation to the child or young persons health and social care and responding appropriately if there are any changes, significant factors relevant or incidents related to the service user.

Promoting Recovery

Encouraging and empowering service users to have an optimum level of responsibility for their individual programme of care and with their consent, where appropriate, seeking the cooperation of relatives, carers, education & community provisions following recovery principles and approaches.

Supporting service users to adopt recovery strategies that promote their wellbeing, healthy lifestyle, independence and self-care.

Risk Assessment and Risk Management

Reporting any incident or Serious Untoward Incidents that may take place in a community setting and provide reports and accurate records relating to the incident.

Working safely to ensure safe custody of medicines, sharps, and clinical equipment in a community setting; and reporting of all incidents following Trust Policy.

Recognising and responding appropriately to self-harm and suicide prevention with particular regard to the risks in community settings, in line with Trust policies and training guidelines.

Understanding and working within the boundaries of the Lone Working Policy and awareness of Personal Safety in a community setting, including clear and updated communication with colleagues.

Responding to urgent situations, emergencies or crises using protocols specific to the local community setting.

Safeguarding and Duty of Candour

Understanding and implementing safeguarding procedures in a community setting; recognise, report and investigate safeguarding issues and raise safeguarding alerts if you suspect that a service user and/or carer has been exposed to harm or abuse.

Understanding and implementing of Duty of Candour with regard to the particular issues in a community setting.

Communication and Collaboration

Preparing and providing reports on information and statistics as required relating to case load, regularity of visits and details of contact with clients and families.

Communicating/liaising effectively with relevant agencies to ensure that an integrated programme of care is provided throughout.

Advising families on prevention of illness and accidents in a community setting within own level of competency.

Liaising with other Health Care Professionals, Statutory and /or Voluntary Agencies to address the needs of service user.

Working closely with relevant professionals identifying health needs of the practice population and support the development of services in response to those needs.

Leading and participating in team, locality and Trust initiatives as required and promote the strategic aims and objectives of the service, strategy and other relevant quality improvement initiatives in the community.

Leading and actively contributing to clinical or governance reviews of the teams activity and the monitoring of performance in line with trust directives and audit programmes in the community.

Documenting according to Trust policy, write in plain language, avoiding jargon and use of acronyms.

Legislation

Demonstrating an awareness and understanding of relevant and up-to- date Mental Health Law of particular relevance in community settings; ensuring adherence to legislation at all times.

Having knowledge of the legal requirements of the Mental Health Act, Care Act, Mental Capacity Act, Programme Approach, Deprivation of Liberty, Safeguarding Vulnerable Adults and Community Treatment Orders.

Understanding of the admission and discharge procedure

Completing referral forms as necessary.

Networking/liaising across the teams such as Transition of clients CAMHS into Working Age Adult team or from WAA to Older adult.

Administration and Leadership

Ensuring that electronic patients records are complete. Writing reports and letters in a community setting.

Engaging in practice reflection through clinical supervision and reflective practice groups, and contributing to the delivery of clinical supervision to junior staff.

Demonstrate leadership skills within the clinical context of the community, showing particular awareness of the challenges facing staff working in a community setting and supporting junior staff as appropriate.

Person Specification

Experience

Essential

• o Assessed supervised clinical experience working with children and adolescents with mental health problems/needs or clear evidence of transferable skills.
• o Knowledge of key legislation relevant to CAMHS setting: o The Children Act 1989, 2004 and The Mental Health Act 1983, Human Rights Act 1998 and Mental Capacity Act 2005
• o.Knowledge around safeguarding o London Child protection procedures
• o. Working in collaboration with supervisor, service user, carers and MDT in assessing needs, planning and implementing care
• o Experience of research based/reflective practice, e.g. understanding and ability to use supervision to reflect on skills, attitude and knowledge and develop these by using evidence based practice.
• o Taking responsibility for care delivery in a specific area and maintaining a safe therapeutic environment.

Desirable

• o Working with families in a multi-racial urban environment
• o Experience of Interagency working
• o Experience of managing a caseload
• o Experience of working in the community

Qualifications

Essential

• All applicants will require a professional training and relevant CAMHS experience in combination with professional registration with one of the following statutory bodies: Nursing Midwifery Council (NMC), Health & Care Professional's Council (HCPC), Association of Child Psychotherapists (ACP) The UK Council for Psychotherapy (UKCP). A

Desirable

• oMaster's degree
• o Training in Clinical supervision
• o Further post qualifying training and education in working with children and adolescents with mental health problems

Knowledge and skills

Essential

• o Ability to plan and implement an approved treatment intervention
• o Self-aware, self-confident and intrinsically motivated to do a good job and to motivate others
• o Able to provide quality care that is responsive to service user's needs, without close supervision
• o Skills in clinical assessment/baseline mental health assessment
• o Skills in risk assessment and risk management and crisis management
• o Willingness and ability to work as part of a team
• o Ability to deal with a wide range of complex needs
• o Empathy for service users including individuals who have experienced mental health problems
• o Flexibility to work shift patterns across 24hrs, 7days a week and across all clinical areas as required
• o Ability to fulfil all the requirements of the role
• o Advocates for all individuals, particularly those with protected characteristics; promotes equality and diversity
• o Problem solving, ability to identify problems, review options and take appropriate action without a predetermined framework

Desirable

• o Skilled in supervision of others, and in providing critical and constructive feedback o Research informed and evidence-based methods of assessment, treatment and case management
• o Research informed and evidence-based methods of assessment, treatment and case management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Maudsley Hospital

Denmark Hill

London

SE5 8AZ

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)